Active since Feb 2019
I purchased an Osprey Sirrus backpack, and upon arrival saw that the raincover was missing which is supposed to be included in this pack. When I told Lisa and sent photo's, she organised for one to be sent. I received a secondhand used raincover!! It just shows you what they think of their buying customers! Please think twice before purchasing from them.
My parcel was out for delivery 5 days ago, and although I phoned head office and asked them to track it, as the website only tracks till 3 days ago, they just say that they will send an email to the branch. This happens daily. Further than that I do not get. I cannot phone the branch to find out where my parcel is, as all calls are diverted to head office. Still haven't received a notification or my parcel!