LS
Leah S
Active since Mar 2019
6
Reviews
0
Industries
Reviews
6 reviews13 months ago
Excellent service as always from Dotsure
Had another great experience with Dotsure! Thato Moholo was friendly, helpful, and provided all the information I needed. Excellent service—thank you!
53 replies
15 months ago
Fantastic service from Siphosothando Matroos
I’d like to commend Siphosothando Matroos from Dotsure for her outstanding service. She assisted me greatly and also brought to my attention important details on my invoice. Her kindness and proactive approach made the entire experience smooth and stress-free. Thank you, Sipho, for going above and beyond!
53 replies
28 months ago
Great service
I recently dealt with Charmaine Power from Payflex regarding an issue with Tissolli. She was kind, helpful, informative, and ensured my matter was promptly resolved. I'm truly grateful for her assistance, especially considering how stressful this matter was for me. Thank you, Charmaine.
129 replies
28 months ago
Unfulfilled order and lack of communication
I am writing to file a complaint regarding a recent purchase made on the Tissolli website. On December 22, 2023, I placed an order for a 23-piece pot set valued at R1200, as advertised on their website. Unfortunately, despite making the purchase, I have not received any email confirmation regarding my order. Moreover, my attempts to contact the company via the provided phone numbers - 011 837 7991 and 071 722 7438 - have been entirely unsuccessful. The landline number continuously rings without an answer, and the mobile number consistently redirects to voicemail. This lack of responsiveness has left me deeply concerned and dissatisfied with the company’s customer service. The purchased item was intended as a gift, making the situation even more disappointing. This complete lack of communication and apparent unavailability of the company’s representatives have led me to question the legitimacy of this transaction. It is regrettable that such circumstances prompt me to suspect this as a potential ****. To address this issue, I have also engaged Payflex to assist in resolving this matter. Nevertheless, my trust in Tissolli has been severely compromised, and I feel compelled to caution others against making any purchases from this company. I urge prompt action and resolution regarding this matter. I expect a timely response and a satisfactory resolution, failing which I will have to explore further avenues to address this issue.
0 replies
56 months ago
Think twice before booking your appointment.
I cannot express the disappointment and regret I have with Laser Lipo. I got my IV glow done on the 6th of August. And for some reason, I took a video of it because my boyfriend wanted to see it. And in the video, you can see the nurse pushing the needle in and out of me and wriggling it about. I'm not sure why she did that but it was quite a few times and it was really sore. My arm was sore the entire day and night after. I have images of how bruised and hurt my arm was after the treatment. (you can see the dates of the pictures taken). My family is really upset and they want me to take this up further because the nurse was wrong. According to my doctor, the vein was punctured and blood had seeped into the tissue. I had complained to Laser Lipo and dealt with Bianca. I was told that someone from "higher management" would be in contact with me. Yet a few days to a week later, no one had contacted me. I spoke to Bianca again and she said she will follow up with them. Bianca responded on behalf of "higher management" and apologized for my horrible experience and ensuring me that they would make sure I won't have the same nurse again so I can continue with my treatments. I trusted this and then made an appointment. I arrived on the 3rd of September at Laser Lipo for my 11 am booking and to my disbelief, there waiting for me, was the same nurse! I was infuriated! Not only did Laser Lipo not stick to their promise, they completely messed up my treatment progress. As explained to me previously, in order to reach the results I am looking to achieve, I was expected to attend a treatment session every week. This is now the 3rd week in a row I am unable to have my IV Glow drip done and this really makes me angry because I am prolonging and disrupting my glutathione process. As I explained to the ladies at Laser Lipo, these treatments are an investment for me. I do not have the luxury to spend these amounts of money unnecessarily. So like I said these drips are an investment in which I save as much as I can every month to be able to afford these packages. And "higher management" needs to understand that. I sent numerous emails about this issue and just what I had expected, no response. It's been a month and I am still awaiting feedback and some sort of remorse. I am writing this review to make the public aware that before you make the decision to spend your hard-earned money on any form of treatment, think about the service you will most likely receive should there be any issue or problem. It just makes you think if your interests are in the best of hands as a client, or if it's just your money that's wanted.
0 replies
78 months ago
Excellence customer service
I would like to commend Vanessa Jones on her excellent customer service. She was helpful, informative, friendly and really made me feel welcome as a first time Dotsure client. Anything I was unsure about she answered and explained thoroughly making sure I was a happy customer. Well done Vanessa!
105 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)