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Active since Mar 2019
26
Reviews
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Reviews
26 reviews1 month ago
Failure to verify Bank Account - Awaiting Authorization
I made a withdrawal via the Old Mutual app, most of the steps have been completed except for Payment Processing (Awaiting Authorization) - this is related to bank account verification. This is a known issue with Old Mutual and I do not understand why they have not resolved this. Please let me know what you require so that the withdrawal can be finalised.
159 replies
8 months ago
Retained card on ATM please reverse the replacement fee
I will like to understand why I am being charged a card replacement fee for a card that was retained by your ATM? I am not happy that I have to pay a replacement whilst your machinery caused the loss of my card. I can give you the details of the ATM that retained the card. I cannot be the one paying for the replacement though your ATM malfunctioned and retained my card. Please reverse the card replacement fee
0 replies
29 months ago
Terrible Experience with AC Direct - Unfulfilled Order and Lack of Communication
<div>I recently had an incredibly frustrating experience with AC Direct, and I feel compelled to share my story to alert potential customers. My order experience has been nothing short of a nightmare, and I am deeply dissatisfied with the level of service I've received. After placing my order, I received a confirmation email stating that my order was awaiting stock allocation and would be ready for delivery within 2-5 working days. Unfortunately, this was the beginning of a series of false promises and misinformation. Despite numerous attempts to contact them via email and phone calls, I have not received a single response. The lack of communication is appalling, and it seems like they have no interest in addressing customer concerns. I spoke to a representative on November 30th, who assured me that my air conditioner would not be affected by delays and should be allocated for delivery during the week of December 4th. However, this turned out to be yet another false statement. On December 1st, I was told by a representative that the shipment would dock on December 7th. To my dismay, this was yet another fabrication. It's disheartening to see a company resorting to such dishonesty rather than being transparent about the issues they are facing. The final straw came on December 4th when, instead of taking responsibility for the delays, AC Direct attempted to shift the blame to Transnet. This is unacceptable, and it reflects a lack of accountability on their part. At this point, I have lost all confidence in AC Direct's ability to fulfill my order, and I am left with no choice but to request a refund. It is deeply disappointing that a company would accept orders without having the necessary stock and then fail to communicate with customers. I implore anyone considering purchasing from AC Direct to think twice and consider the numerous complaints on social media. The lack of professionalism and customer service is astounding, and it is clear that changes need to be made if the company intends to survive. In conclusion, I urge AC Direct to take responsibility for their shortcomings, address customer concerns promptly, and, most importantly, provide the refunds customers are rightfully entitled to. Order: 119669</div>
0 replies
34 months ago
MVIA Insure (a company of Old Mutual Insure)
I am writing my review under Old Mutual because they underwrite a company called MVIA Insure. Beware of this company! They are running a **** and provide the worst warranty cover and scratch and dents insurance imaginable. When calling, you will be greeted by service consultants who seem disinterested and unhelpful when you call for assistance. To make matters worse, they are utterly useless when it comes to honouring valid claims that should be covered by their policy. Don't waste your hard-earned money on MVIA Insure – steer clear and seek out alternative options instead.
60 replies
34 months ago
MVIA Insure is a **** - stay away
Beware of this company! They are running a **** and provide the worst warranty cover and scratch and dents insurance imaginable. When calling, you will be greeted by service consultants who seem disinterested and unhelpful when you call for assistance. To make matters worse, they are utterly useless when it comes to honouring valid claims that should be covered by their policy. Don't waste your hard-earned money on MVIA Insure – steer clear and seek out alternative options instead.
0 replies
41 months ago
Payment to ShowSpace not reflecting
Good day. I made a payment to showspace.co.za on the 12th of December 2022 via Mobicred. Until today (14th of December 2022) ShowSpace indicates that the payment is not reflecting on their account. Can you please kindly assist to resolve this issue so I can receive my order?
132 replies
56 months ago
Sanlam please send my IRP5 to SARS so I can file my TAX
I was trying to complete my filling with the TAX revenue, I was informed that an IRP5 tax certificate that Sanlam was to due to submit to SARS has not been submitted. I contacted SEBClientCare@sanlam.co.za to ask for assistance. They responded with a document (no other content in the email to provide more information). I had made it clear on my communication that the submission must be made to SARS so I can complete my tax filing. Of-course, subsequent emails to Sanlam did not yield any results (they were simply ignored), and this is the only way to get hold Sanlam. So frustrating!!! Sanlam, you really need to work on available channels for customers to get hold of you. That email channel simply does not work, I think people attending to the emails are sleeping on the job. Can you please make the electronic submission of my IRP5 to SARS so I can file?
53 replies
58 months ago
A message of appreciation - Roger Naidoo (Service Recovery and Quality Assurance)
On the 29th of June I had an issue with how Momentum was handling my case in relation to COVID-19 related claims. My complaint landed on the desk of Mr Roger Naidoo. It was such a pleasure dealing with Mr Naidoo, he assisted a lot, he made calls to ensure the claim is finalized, his help is much appreciated. I will like to ask Momentum Health to recognize Mr Naidoo for going the extra mile to assist customers during difficult times. Mr Naidoo called almost daily to provide me updates on my claim, in addition, he provided all the clarification relating to the claims process. Momentum, you need more of Mr Roger Naidoo in your organisation, I was very close to taking my business elsewhere.
53 replies
58 months ago
Momentum Health COVID policy is a farce
Momentum's policy on COVID is that if a medical doctor refers you to do a COVID test, Momentum will pay for the test and if the results come out positive they will also pay for treatment. However, Momentum clients out there, beware, that COVID policy is far from reality!! Do not even try the WhatsApp pre-auth channel, totally useless! On the 25th of June 2021, I was referred to do a COVID test by a medical doctor. When I called Momentum to understand how they will pay Lancet I was told to send the referral so that they can "assess it" to some email address. So in this time whilst you wait for someone to assess the referral (which is forever by the way - still waiting for outcome days later) you have to wait and put your life at risk. I decided to do the test anyway so I know where I stand, I was not going to wait for some event that I have no idea when it was going to come through. So Momentum, I pay you a lot of money on a monthly basis, you have to fulfil your part. I have done the test, it came out positive. The doctor prescribed medication for me. As per your policy you must cover these costs, I am happy to share the referral letter, cost of medication, cost of doing the COVID test and doctor's consultation. Please pay back the money R850 (Lancet test), R880 (doctors' consultation plus medication), total cost due to me is R1,730. I always pay my premiums on time, I expect you to do the same with what is owed to me. COVID is such a serious pandemic, I am shocked that Momentum does not take this serious and does not regard the health of their members as a priority. Shocked!!!!
106 replies
62 months ago
Thank you Sanlam / Vuyelwa for promptly resolving my query.
This is an appreciation post for Vuyelwa Sishuba who was responsible for handling a grievance I had with Sanlam. Vuyelwa handled my grievance very well, I was given a date in which the issue will be resolved and indeed it was resolved before the indicated date and I was further kept up to date with my query. Thank you Vuyelwa, keep it up!!!
56 replies
Review Distribution
5 Star
3 (11.538461538461538%)
4 Star
0 (0%)
3 Star
1 (3.8461538461538463%)
2 Star
1 (3.8461538461538463%)
1 Star
21 (80.76923076923077%)