Active since Apr 2019
I placed my order on the 19 of December 2024, it is not almost 2 months late. All i get is a generic, wait and be patient message. This is the most ridiculous service ever.
Incredibly poor client service. Can not do simple basics of banking. Had an issue every single time i've wanted to do a transfer/payment transaction. That is 3 our of 3. Big bank, hiding behind large call volumes and keeping people on calls an making almost impossible to lodge a complaint.
I booked and paid a family holiday for 4 in Cape Town at De Waterkant Luxury Apartments through Booking.com which Home from Home managed. It was very expensive but a price i thought to be worth the sea view and built in braai. The unit we stayed in had neither the built in braai nor a partial sea view. The clearning services did not come for 3 out of the 10 days. We had to buy our own toilet paper. I escalated the issue to Home from Home's director to give him the opportunity to resolve the issue, before making a bad review public. He simply deflected the points that i raised and refuted any responsibility to the issue at hand, even after his own senior staff member confirmed that there were complaints in the past due to the exact same issues. Terribly incompetent management when known issues are ignored and denied when they re-occur. Terribly experience, would NOT recommend to anyone!
I had the worst experience with Arrow XL. I scheduled a delivery (which had a week lead time). I stayed home and didn’t go into the office to receive my delivery. They sent me notifications that they will in fact be early and a system to track them with. When it came close to the time, they simply updated my delivery status to unsuccessful. After multiple chat rooms and failed calls (sorry we are experiencing high call volumes bs) they simply forced me to reschedule. That was basically saying we don’t care, wait another week. Terrible service, I would advise against using them. Incompetent.
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