NS
Nonhlanhla S
Active since Apr 2019
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
Reckless Handling of My Toddler’s Hair
My husband took our 22-month-old daughter to get her hair done yesterday, and the experience was completely unacceptable. Her hair was tied so tightly that the skin at the back of her head was visibly squished, and they had the audacity to tell him it was “just excess fat. They pushed her delicate hairline so far back and tied the style tighter than you’d do even for an adult. She was in so much pain she couldn’t sleep, and now she has red sores on her scalp. You’d expect a stylist dealing with toddlers to know how sensitive their scalps are and take extra care. Children deserve gentle handling, not this kind of neglect.
0 replies
16 months ago
Dissatisfied client
We had a disappointing experience with CardTrack’s customer service, particularly with an agent named Thato. We reached out for assistance regarding an issue with the camera system on one of our fleet vehicles, as we were unable to access the footage we needed. Instead of being helpful, Thato was passive-aggressive, arrogant, and condescending. He argued with both my husband and I rather than trying to resolve the issue. When we asked to speak to someone else who could assist us, he claimed that he was the only one available and even stated that if we sent an email about our dissatisfaction, he would be the one receiving it—essentially making it clear that our concerns wouldn’t be taken seriously. Additionally, it’s quite frustrating that the system seems to function properly only on Android devices. I have been unable to access any footage on my Apple devices, which is a major inconvenience. Overall, this experience has been disappointing, both in terms of customer support and system compatibility. I hope CardTrack takes customer concerns more seriously in the future.
1 reply
26 months ago
Useless company.
Honestly the worst company in the world. My parcel was meant to be delivered today. They apparently attempted delivery and I didn’t answer my phone. My phone didn’t even ring. Not even once. I call them 20mins later and they say the parcel is already at warehouse. How is it back at warehouse if a “delivery attempt” was being made 20mins prior to that? Honestly full of bull. And that William person that “attempted” delivery, lies and dishonesty.
0 replies
87 months ago
Dishonesty and Bad Service
My mom took out a policy for my late brother after your agents called her 6months ago. She explained that my little brother has cancer and they said he can be insured for R30 000 at R109... my little brother passed away on Tuesday , the amount that was paid today is 16 000 and not the 30 000 that he was insured for upon my mom taking up the policy. When we call through to talk to agents they say they don’t know what happened because 30 000 reflects on their side and when we go to the branch the 30 000 reflects on their screens even though the payment is 16 000 The funeral is on Saturday. We only have half the money and not the complete money of the policy. You guys are honestly playing with people.
1 reply
87 months ago
Bad service.
I’m honestly appalled by your ****ty service. When you advertise your services and call us to take your funeral policy, you say claims will be paid out within 24hours. It’s going to 48hours now and it will be a public holiday tomorrow and money still hasn’t been paid, the funeral is on Saturday. How do you expect us to bury our loved ones with dignity? When all you do is give us the runaround when it’s time to claim? I put through all the required information on Tuesday already, it’s now Thursday. My family has been called to verify my relations to the deceased, all of that was confirmed and I’m still waiting. Your service is honestly disgusting, where’s the dignity in all of this?
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)