SP
Samantha P
Active since Apr 2019
2
Reviews
0
Industries
Reviews
2 reviews85 months ago
Lousy Service!!!!!
We did an upgrade on our MTN account ********** at CNW Carnival Mall, to the Huawei P10 Lite + Huawei Router with 250mb FREE data x 24, however for the months of Oct, Nov & Dec we were billed for the 250mb FREE data. This causing the account to be suspended due to the credit risk and an outstanding amount due. We have logged numerous requests, with numerous consultants including, Sipho (Carnival mall), Gavin (Carninval Mall) and Michelle (Springs Mall), everytime they just unsuspend the account and log a ticket, no follow ups get done on this. This morning for the 4th time this month the account was suspended again due to an outstanding amount of R203.52. I last spoke to Michelle at Springs mall in March 2019 and was told that the problem was resolved and that the R203.52 would be refunded to the account thus eliminating the reason for the account being suspended. We are having no joy whatsoever from the service received, we need to keep licking ass for this to be resolved. It has been 6 months and no end to our problems. Could anyone at MTN please assist.
56 replies
85 months ago
Lousy service!!!
We did an upgrade on our MTN account ********** at CNW Carnival Mall, to the Huawei P10 Lite + Huawei Router with 250mb FREE data x 24, however for the months of Oct, Nov & dec we were billed for the 250mb FREE data. This causing the account to be suspended due to the credit risk and an outstanding amount due. We have logged numerous requests, with numerous consultants including, Sipho (Carnival mall), Gavin (Carninval Mall) and Michelle (Springs Mall), everytime they just unsuspend the account and log a ticket, no follow ups get done on this as this morning for the 4th time this month the account was suspended again due to an outstanding amount of R203.52. I last spoke to Michelle at Springs mall in March 2019 and was told that the problem was resolved and that the R203.52 would be refunded to the account thus eliminating the reason for the account being suspended. We are having no joy whatsoever from the service received, we need to keep licking ass for this to be resolved. It has been 6 months and no end to our problems. Could anyone at MTN please assist.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)