LA
Lesego A
Active since May 2019
3
Reviews
0
Industries
Reviews
3 reviews85 months ago
Poor Service and Attention to Detail
Submitted an online enquiry for a cruise. No feedback, and when I followed up with a complaint, the consultant Henry replied to me by forwarding me the email he sent to me on Friday. But guess what, when Iooked at the email he sent me that Friday, my email address was entered incorrectly by the consultant. And no follow up thereafter, this is why I booked with the competition.
0 replies
85 months ago
Poor Service Delivery
I submitted a request via your emergency email address and only received a response the Monday. Your consultant Shonray responded to me that I must contact her manager, while the manager is copied in on the email. Do you think I got any input from the manager Wendy since then....Nothing. How do you expect me to do business with a company where their management is not being proactive? You saw my complaint but did nothing! Unacceptable
0 replies
85 months ago
No follow-ups and processes in place
I requested a quote for a cruise on the 12 of April via their ********** email address, instead, they provide me with a number of one of their members to call. Why should your customer be calling for information when the request was clear and why was my request not allocated to your members so that your first response would have been with relevant information instead of being sent from pillar to post? This is poor management. LeratoA
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)