NF
Nico F
Active since May 2019
12
Reviews
0
Industries
Reviews
12 reviews19 months ago
Slow to repair and zero customer service
I am very unhappy with the service I receive from Prime Meridian Direct. I put through a claim (first time claiming as I have been claim-free for quite several years.) My claim was approved on 18 September 2024. I took the vehicle to the car dealer that PMD suggested and had it assessed and the quote was sent to PMD. I have since heard absolutely nothing from PMD. No call, no email, just zero communication. What is to happen now and when will the car be fixed? I have to initiate communication through phoning, sending emails, etc. to no avail as they do not return calls or respond to emails. I was told I needed to wait for their go-ahead before I could take the car back to Royal Panel Beaters to fix it. It has been weeks since this assessment but I have yet to get any feedback from Prime Meridian. As PMD is aware, this is the only vehicle that I currently use for transportation to and from work and as I work in a 12-hour shift environment using public transport is not convenient because at the time I have to report on duty, no taxis or buses are driving at that time of the morning. I would have thought the claim process to be fast and efficient hence I made sure that I sent everything required of me within record time but now PMD is slacking and not alerting me as their client regarding the repair of my vehicle. Mind you, they are very quick to call when you miss a payment or there is a delay in them receiving funds but slow when it comes to actual service delivery and where the client now needs to receive the actual service they pay for. I have to pay an access amount of R4580 on top of that but PMD is shining in their absence, zero customer service. I am highly disappointed and am considering shopping around for another insurance that will suit my needs. I trust that someone will be able to give me urgent feedback on this matter soon so that my car can be repaired as soon as possible.
106 replies
31 months ago
MSD Consulting
<div>Good day I do not know why my review was removed because everything below is factual and not fabricated. I have everything in black and white, from the calls to the emails to the sms sent by MSD Consulting. I repeat a certain Marlon who phoned me and harassed me into taking out this debt consolidation. I declined and asked that they refrain from calling me and stated explicitly that I am not and will never be interested. I dropped the call after Marlon was forceful and condescending and I told him I would put him and MSD on Hello Peter and this rude staff member told me it was a weak excuse. Where does he get the gall? He does not know who I am. I dropped the call and immediately after that, I received a disturbing SMS that stated " This notification serves to confirm that I Nico Fortein with ID no 7710... gave consent to MSD-M on 2023-10-40 to request/obtain a credit report on my behalf with the objective to perform an affordability assessment relating...etc. Now, I did not request any grant permission for this to happen. I do not want any dealings with MSD and request that they cease and desist in calling, sending emails, or sms for that matter, offering this service that I do not want. It reeks of unprofessionalism and ********* business practices. What type of people do they employ, who have no regard for an individual's privacy nor their wishes to not be contacted or take up any useless business offering? I will most definitely complain at the highest order and on any platform that I can as well as putting them on Hello Peter. I will also take this up with my lawyers to intervene. I have sent them the sms and the emails and will be advised further.</div>
131 replies
31 months ago
Harrassing calls and ******** business practice
A certain Marlon from MSD phoned me this morning and harassed me into taking out this debt consolidation. I declined and asked that they refrain from calling me and stated explicitly that I am not and will never be interested. I dropped the call after this fool named Marlon was forceful and condescending and I told him I would put him and MSD Consulting on Hello Peter and this rude staff member told me it was a weak excuse. Where does he get the gall? He does not know who I am. I dropped the call and immediately after that, I received a disturbing sms that stated " This notification serves to confirm that I Nico Fortein with ID no 7710... gave consent to MSD-M on 2023-10-40 to request/obtain a credit report on my behalf with the objective to perform an affordability assessment relating...etc. Now, I did not request any or grant permission for this to happen. I do not want any dealings with MSD and requested that they cease and desist in calling, sending emails, or sms for that matter, offering this **** service that I do not want. It reeks of unprofessionalism and ********* business practices. What type of illiterate people do they employ, who have no regard for an individual's privacy nor their wishes to not be contacted or to not take up any of the useless business offering? I will most definitely complain in the highest order and on any platform that I can. I will also take this up with my lawyers to intervene. This is becoming too much now. They are a nuisance and countless people are complaining about their ******** business practices.
0 replies
35 months ago
Struggling to get cash payout of funds
My mother passed away last week Wednesday 17 May. I am trying to conclude the funeral arrangements in time for the funeral that will be taking place on Saturday 27 May 2023. I started the process well enough, but now I am waiting in vain for the immediate upfront payout of the cash portion. I received the R3000 on Saturday only and have since been waiting for the R5000 that was promised to be paid out on Friday 19 May, it is now 23 May and I have received no monies. I have to follow up every single day while dealing with my loss and doing the other funeral costs out of pocket. Is this the type of service we receive from Avbob while diligently paying our premiums every month on time?? I am very unhappy with this service. Your site, verbally, and on every electronic platform that you pay out immediately but now everything is 48 hours yet it is not even done within 48 hours. I was to receive the R3000 the same day I had to wait two days, I was to receive the R5000 in 48 hours it has been 5 days. What poor service is this that you give to your clients??? I am appalled and will alert everyone of the extremely poor service delivery Avbob has been giving me. How the hell am I supposed to arrange a funeral with my own money when I paid Avbob funeral policy premiums since 2013 on time!! I expect to receive the funds in my account today/ immediately so that I can continue to arrange to bury my mother with dignity! I am extremely unhappy with Avbob services and will most probably decide to close off all my policies with them and alert everyone of this ****py service I received while trying to mourn my mother. The immediate payment promise of your funds does not apply. How can it be that one must use their own funds to pay for funeral arrangements when you have paid a policy for quite a few years so that you do not have to face the hassle of struggling when you need to bury your loved ones? Even if you opt to do a few things via Avbob and opt to do the others with the cash you need to receive from your funeral policy, I would expect that money to be paid out immediately upon conclusion of the services that they will handle on their side as we are not using them for everything but found a few cheaper options. That money should not be done out of your pocket but via your money that you need to get out from AVBOB, and here I reiterate, immediately. Why do I have to wait for the money to arrange a funeral? How can you get money afterward while you need it upfront do conduct the funeral?? Make it make sense, please. I need the funds to conclude the arrangements!
159 replies
40 months ago
Supposed care centre, fraudulenty eating theeldely's pension monies
This supposed Care Centre/ old, aged home houses frail, disabled elderly people, but the premises and services are appalling. The elderly that is housed there are not well looked after. It seems that they are just left on their own and all the owner is doing is eating their government pension and waiting for them to pass on. The owner/director Maria Dimakatso Mikga is unscrupulous. She holds onto the pensioner's Sassa cards and ID cards and draws the money every month under the guise that besides looking after their well-being she also supplies daily meals, toiletries, and medical assistance via doctor or clinical check-ups. We found that to be a blatant lie! There are no toiletries to speak of no medical check-ups and the food supply consists of samp daily. My mother was unfortunately taken to this establishment without my knowledge by my older sister Lavisa Mbangela and left to suffer. She left my elderly mother there, 6 months ago, with just the clothing on her back, and has not been to see her since. Had I not removed my mother asap she surely would not have survived. The premises are none to clean and none of the personnel are equipped or qualified to look after frail or elderly people. Maria Dimakatso Mikga is using this place to eat the Sassa pension grant of the people she is supposed to watch after and "take care of." We removed my mother but now she is refusing to give us the Sassa card and the ID card and for us to look for a better, established old age home we require both items. I am in the process of lodging a case against this Dimakatso person for neglect and fraud. My GP checked my mother and found her to be severely malnourished and underweight. Also, I have done some investigation on her company, and it seems that it is allegedly in the process of liquidation filed on November 4th, 2022, and also allegedly, the care center is in the process of deregistered, due to annual return non-compliance (no payment has been made) This information I found online. This company was started in 2020 and already it has a status of non-compliance. I am taking this to my lawyers to ascertain what I can do to bring this woman to boot. I implore people to not consider taking their parents, grandparents, or any frail, elderly people to this center. You will sign their death warrant with immediate effect. She is fraudulently eating the old people’s Sassa pension money and who knows what other funding she is receiving for the elderly situated there without them benefitting from that money in no way whatsoever. Maria Dimakatso Mikga is a crook hiding under the guise of helping the elderly. She will get her day in court very soon.
132 replies
44 months ago
MTN appaling service
It is such an issue to obtain a simple paid up letter from MTN. I paid the outstanding amount and was advised by the consultant that I should then send the proof of payment to CIM_Legal@mtn.co.za and request a paid up letter. I spoke to quite a few consultants who advised me on my balance and what needs to happen from MTN side when payement is done. I did as requested and have, to date, not received any correspondence from anyone regarding this matter. I get zero repsonse each time I sent an email to the legal department whom one cannot reach directly. All MTN sends is an automated 'no reply' message with a useless reference number because, when speaking to a consultant (for the hundreth time) they ask for this reference number and then nothing, no positive response. They only proceed to inform you that "they are still working on requests from 27 July 2022 and will get to yours soon" It is August now and the same story persists. One even had the audacity to say that she does not understand the system as she is working on the old one and not the new one. Why are you there, taking calls if you cannot work on their systems. I find that the consultants will just say anything to not assist you or they simply do not know what the hell they are doing, MTN services is appalling to say the least. Each and every consultant one speaks to spews a different kind of lie? What type of service delivery is this? The black mark remains on your ITC profile even though you owe nothing and for the update or removal of this negative effect on your credit profile you need a paid up letter from MTN stating that you do not owe, plus they need to update it on their side as well. Another nightmare lying in wait.
0 replies
54 months ago
Amazing service and great turnaround time.
Had the pleasure of being assisted by the Prime Meridian Direct consultants yesterday and today as well. I did not even have to wait longer than a few hours for prompt assistance. That in my my books is more than satisfactory. Overall I received great service and a detailed explanation regarding my claim. Thank you for the great service and for detailed explanations on everything as well as answering each and every question I have. Keep it up!
53 replies
64 months ago
Disgusted with Discovery Health!!!
An email I received from Discovery on the 9th of January 2021 claimed that have not received a reference number from Discovery for the specialist in December 2021, but I have indeed received an authorisation letter from them and attached the document as proof on the email reply I sent 11 January 2021. The reference number on the approval form is: 25039048. I received that document from DIscovery after countless back and forth emails and me having to visit the GP time and again for extra details to be completed on the Keycare GP to Specialist referal form to obtain authorisation from Discovery to see a specialist. I was then granted the authorisation to see Dr Variava during the month of December (1Dec 2020- 31 Dec 2020) I managed to get a consultation date and had to pay the R800 cash upfront which I would then need to claim back from Discovery and which I have subsequently done. Mind you I searched for full-service Doctor on their Keycare Network as I would usually do being under the Keycare Plus option then and they gave me Dr Variava. Please note this that: I logged onto the Discovery website with my credentials and searched for an ENT that uses Keycare plus option and thus found Dr Variava. This is one of the main reasons I left Discovery. You give your clients the run around. We go from pillar to post to get the documents and correct processes in place. Do most of our own darn admin but when it comes to payment to the clients or the medical professionals you seem to have an issue. I have also escalated this matter to their keycareescalations department, received some good correspondence on attending to the matter and a commitment to pay out the funds into my Nedbank account, still waiting for that pay- out. I am quite disgusted in the service I received from Discovery Medical aid, who I must add have always received their FULL premiums on time every month. A I have now had 3 valid communications plus a telephonic call from them that they will pay the claim amount pertaining to my cash payment for the consultation fee into my Nedbank account which was another hassle having to complete “change in banking details forms.” I am still waiting on my claim pay out which I was to receive days ago as per Discovery Medical Aid’s consultant's telephonic explanation. As per the consultant an immediate payment was done into my account. The call was on 19 January @ 11:34am. It is all good when you deduct our premiums but when service delivery needs to happen then you look for unnecessary and unethical delays or ways of not owning up. I am thus now forced to make this unprofessionalism known on all public platforms.
122 replies
67 months ago
Poor unethical service delivery
I am a very unhappy and disgruntled with Old Mutual and their recent poor service delivery. I am waiting on my funds to be paid out to me to no avail. Initially I was told within 7 working days which I did not have a problem with. 7 working days came and went and still I thought will wait a few more days, still nothing. I called and was told that someone forgot to submit the paperwork and I must wait another week. All this while I already made a prior commitment with my money that I was to receive on the 7th day. Now I am unable to honor that commitment and am having interest charged which will not be refunded by Old Mutual. I am suffering losses due to someone's incompetence and no one is being held accountable. I tried calling today but was given some type of brush off. This service is not in line with the regulations of the Consumer Protection Act. I will after this also use that platform to air my grievances. I am appalled that such a huge institution can be so unprincipled!
53 replies
82 months ago
Very Satisfied Conclusion with CCS Associates
I would like to give feedback regarding my now positive interaction with CCS Associates and it's representative. The company's representative met with me to establish the gist of the problem I had with one of their consultants (now ex). After explaining what transpired they have assured me that the way she handled the transaction was not done under their instruction nor did it carry their approval. They also assured me that that is not the way they conduct business. From what I gathered during our meeting it is CCS Associates common practice to be open and transparent with all their clients or consumers whom they approach and that they always supply consumers with documentation detailing any and all content bearing relevance to the transaction at hand. After investigating my claims, addressing it and after concluding that the consultant Lenay Aronje indeed acted wrongfully and guilty of misapplication. They have terminated their agreement/ contract with her and she is no longer in their employ. I am happy that she will not be able to try and extort any other unsuspecting individual. It seems that she only wanted to make a quick commission as she was in the process of resigning. I am satisfied with the fact that CCS Associates took time to sit down with me and get my side of the matter and to also explain their side. We have now reached a satisfactory, suitable conclusion. Thank You.
105 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)