CM
Cheryl M
Active since May 2019
3
Reviews
0
Industries
Reviews
3 reviews55 months ago
Mijoy cancelled and refuses to refund the full deposit.
I paid a R4000 deposit to Mijoy to reserve a puppy. One became available sooner than expected. We agreed on a slightly discounted price, ( she offered the discount in a voicenote which I still have) and that I would pay the full amount by October. The agreement was confirmed by another R 5000 payment. R4000 there and then on acceptance and another R1000 a week or so later I was so happy with the choice - I named my puppy and got photos and updates on her. Then the breeder changed her mind one Saturday morning, out of the blue. She wanted more money for the same puppy because she was keeping it slightly longer. I did not want to change the deal and so she cancelled. She told me clearly in a voicenote which I also still have: "I think the way forward is for us to call it quits" and she demanded my banking details, which I gave her. I even asked a mediator on the Monday morning to help me save this deal. I really wanted that puppy. According to the mediator the puppy was already sold. Adding insult to injury, I was only refunded R 8500. The breeder feels she is entitled to an admin fee for newsletters and bank costs. even though SHE changed the whole deal. She has still not refunded me the balance and has blocked me from contacting her.
0 replies
59 months ago
No feedback on pricelock as promised
I am not very happy with the customer service. I have been a good DSTV subscriber for many years and recently applied for the pricelock contract as my decoder was damaged after all the loadshedding. I have never missed a payment on a double contract, but I was denied the pricelock on a single contract because of affordability??? The agent suggested that I email them, which I did and the query was apparently escalated on the 15th June by Nthabiseng. But I still have had no further feedback. Makes me wonder if DSTV really wants me as a client?
53 replies
84 months ago
Savings depleted as I was not informed to the PMB process to follow.
Last year my dependent was diagnosed with a heart condition. We got the codes, saw the necessary specialists and everything was fine with Bonitas covering the tests. She needed to go for a 6-monthly checkup with the specialist again this month. I called, got all the necessary authorisation sent through from my GP and we had the approved specialist code before we saw the specialist. The bill was quite high (over R4000 with all the ECG's). To my horror, they took the entire amount off my savings, not only depleting everything we had, but leaving us with an additional bill of almost R 1500! When I contacted Bonitas, I was told I could actuually have taken the visit off the PMB side IF I HAD REGISTERED it as a PMB! At no point did anyone ever inform me that we had to register this as a PMB. I followed every instruction that I received from Bonitas. The Doctor's rooms told me that normally the medical aids like Discovery do this automatically for their clients. I called Bonitas but no-one seems to be able to assist in correcting this now. I have asked my broker to assist, the doctors rooms, but nothing has happened. Surely a medical aid also needs to inform their clients upfront of the process that needs to be followed, if they don't do it automatically? (A heart condition is not a minor problem!) I was quite willing to do what was necesary to obtain the relevant authorisation before seeing the specialist, but now am left high and dry because I was not correctly informed at the time.
280 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)