TM
Tebogo M
Active since May 2019
2
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2 reviews6 months ago
ALORA CLOTHING ****
I have placed an order (9916) on the 31st of July 2025 with them till to date no feedback nor delivery of the item that caused me a lot of money. This store must be seriously investigated for ****ming people and misleading adverti*****t. The service is beyond poor, actually non existence service. I am starting to wonder if the store really exists.
0 replies
84 months ago
Very poor service
Good day, I am writing this email with a huge disappointment and frustration. I am driving a 2.0 GTI DSG Edition 35 2013 model. I booked my car as normal for service in VW Kimberly for 120 000km's. The car was serviced and it was the last car to be done on that day. Collected the car just after 19:00, as I had to travel 2 days after that day. The car has full service history at VW and never had any issues. This time around to my surprise, 2 days after the service my car started showing an orange engine light. Contacted VW Kimberly to report this and they requested me to bring the car back after a very long call trying to explain. I informed them that i am not comfortable to drive the car back to Kimberly, as I am residing 200km's away from Kimberly. Then eventually the service Manager contacted VW Barons in Postmasburg to check the car for me after i reported the matter to VW SA. VW Barons wanted to charge me for diagnosing the car of which i refused to pay because i felt it is not fair. We came to an agreement they booked the car in for checkup, called me later during the day to collect the car. The Engine light was off, took the car drove it with a smile then i travelled as planned. During my trip to PTA (730km's away), the engine light came on again. I continued with my trip and on my return to Postmasburg i reported the matter to VW SA again. They promised to contact both dealerships to gather the case info then give feedback. The promise was not kept and i had to call and follow up. I was again promised that VW Barons will call me to arrange for the car to be booked again. VW Postmasburg as we speak has moved to Kuruman 130km's away and my engine light is still on. Whatever the cause for the light to be on has started to affect the idling of the car as it idles up and down (high and low revs). My worry is clearly, there is a problem with the car after this service and it is busy getting worse. In addition, i feel it is extremely unfair how I am treated as a loyal VW driver owning my third VW. This is a high performance car and i cannot take risk of driving the car in such a condition keeping in mind that i am travelling a lot. I am being compromised to enjoy my car in a good state, driving in worry always, as I do not know what is wrong with the car. I am not a mechanic by profession but this is evident enough that the fault on my car is a snowball. I have been driving this car for 4yrs now without any engine faulty lights being on. Now after this service i am experiencing such. Moreover, I know should anything happen to the engine or any mechanical damages on the car i will be required to pay huge amount of money to repair without any assistance from this VW dealer. All i want is assistance and my car to be repaired to its normal state. Hope to hear from you soon. Your assistance will be much appreciated. Kind regards, Tebogo ********** 956
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