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Alora
Claimed Business
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AI Review Summary
Based on recent customer reviews, Alora receives overwhelmingly negative feedback centered on non-delivery of paid orders and a complete absence of customer communication. Customers report waiting months, sometimes exceeding a year, without receiving purchased items. Repeated emails go unanswered, and refund requests remain unprocessed. Multiple reviewers describe spending thousands of rands with no product or resolution. Several customers have expressed intent to escalate matters through formal complaints and legal channels, with many questioning whether Alora is a legitimate business.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|19 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Alora
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mpho M
1 reviews | Active since Jan 2020
8 Jan 2026, 09:56
Horrible experience
Good day, I am writing to formally raise a complaint regarding a purchase I made on 3 December 2025 with Order Number 10316. To date, I have not received the item, nor have I received any response despite sending multiple follow-up emails requesting an update on my order. The complete lack of communication from the store is extremely concerning and unprofessional. Given the prolonged delay and the absence of any response, I am now seriously concerned that this business may be de*****ing customers by accepting payment without delivering goods or providing support. I respectfully request that this matter be investigated and that appropriate action be taken. I am able to provide proof of payment, order confirmation, and copies of my follow-up correspondence if required.
Helpful (0)
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Mpho M
1 reviews | Active since Jan 2020
8 Jan 2026, 09:56
Horrible experience
Good day, I am writing to formally raise a complaint regarding a purchase I made on 3 December 2025 with Order Number 10316. To date, I have not received the item, nor have I received any response despite sending multiple follow-up emails requesting an update on my order. The complete lack of communication from the store is extremely concerning and unprofessional. Given the prolonged delay and the absence of any response, I am now seriously concerned that this business may be de*****ing customers by accepting payment without delivering goods or providing support. I respectfully request that this matter be investigated and that appropriate action be taken. I am able to provide proof of payment, order confirmation, and copies of my follow-up correspondence if required.
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Tebogo M
1 reviews | Active since Jan 2020
13 Oct 2025, 13:23
ALORA CLOTHING ****
I have placed an order (9916) on the 31st of July 2025 with them till to date no feedback nor delivery of the item that caused me a lot of money. This store must be seriously investigated for ****ming people and misleading adverti*****t. The service is beyond poor, actually non existence service. I am starting to wonder if the store really exists.
Helpful (0)
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Tebogo M
1 reviews | Active since Jan 2020
13 Oct 2025, 13:23
ALORA CLOTHING ****
I have placed an order (9916) on the 31st of July 2025 with them till to date no feedback nor delivery of the item that caused me a lot of money. This store must be seriously investigated for ****ming people and misleading adverti*****t. The service is beyond poor, actually non existence service. I am starting to wonder if the store really exists.
0
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Siyabonga N
1 reviews | Active since Jan 2020
21 Sept 2025, 20:12
Alora and Payflex I'M ****MED- items have been fully paid but i have not received my items.
My order number: 9994, I placed an order via Payflex through Alora on the 14th August 2025 and i was given an estimated delivery date of 28 august 2025 to 11 september 2025. Up until now i have not received any feedback from Alora even when i have sent them numerous emails they are no responses from them. I have fully paid for my items via Payflex. When i logged a ticket via Payflex they closed my case last week with no response on why they closed it without any explanation. I feel like i'm being ****med.
Helpful (0)
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Siyabonga N
1 reviews | Active since Jan 2020
21 Sept 2025, 20:12
Alora and Payflex I'M ****MED- items have been fully paid but i have not received my items.
My order number: 9994, I placed an order via Payflex through Alora on the 14th August 2025 and i was given an estimated delivery date of 28 august 2025 to 11 september 2025. Up until now i have not received any feedback from Alora even when i have sent them numerous emails they are no responses from them. I have fully paid for my items via Payflex. When i logged a ticket via Payflex they closed my case last week with no response on why they closed it without any explanation. I feel like i'm being ****med.
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Karabo M
1 reviews | Active since Jan 2020
3 Sept 2025, 11:32
Horrible **** disguised as a business!
Horrible! Alora is the worst “store” I’ve ever dealt with. Ordered on 3 May 2025, months later, still nothing but lies, **** updates, and excuses. They treat customers like fools with their copy-paste nonsense about “international courier” and “warehouse delays.” This is a **** disguised as a business. Don’t waste your money here, they’ll happily take it and never deliver. Absolute joke of a company!
Helpful (0)
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Karabo M
1 reviews | Active since Jan 2020
3 Sept 2025, 11:32
Horrible **** disguised as a business!
Horrible! Alora is the worst “store” I’ve ever dealt with. Ordered on 3 May 2025, months later, still nothing but lies, **** updates, and excuses. They treat customers like fools with their copy-paste nonsense about “international courier” and “warehouse delays.” This is a **** disguised as a business. Don’t waste your money here, they’ll happily take it and never deliver. Absolute joke of a company!
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Cornelious
1 reviews | Active since Jan 2020
16 Aug 2025, 03:47
Alora-sa.co.za order not delivered
To date, I have not received my order nor any communication regarding its progress. Due to the lack of updates and delivery, I have decided to open a case in this matter.
Helpful (0)
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Cornelious
1 reviews | Active since Jan 2020
16 Aug 2025, 03:47
Alora-sa.co.za order not delivered
To date, I have not received my order nor any communication regarding its progress. Due to the lack of updates and delivery, I have decided to open a case in this matter.
0
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Cornelious
1 reviews | Active since Jan 2020
5 Aug 2025, 13:53
Poor service from Alora-sa.co.za
I do not recommend ordering from Alora-sa.co.za. I’ve followed up multiple times with no response. My order has not been delivered, and there’s been no communication or progress updates. Despite requesting a refund, I have still not received any feedback. Very disappointing service.
Helpful (0)
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Cornelious
1 reviews | Active since Jan 2020
5 Aug 2025, 13:53
Poor service from Alora-sa.co.za
I do not recommend ordering from Alora-sa.co.za. I’ve followed up multiple times with no response. My order has not been delivered, and there’s been no communication or progress updates. Despite requesting a refund, I have still not received any feedback. Very disappointing service.
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