SP
Sammy P
Active since May 2019
2
Reviews
0
Industries
Reviews
2 reviews4 months ago
Super Friendly and Awesome Team
Always friendly and approachable, Thank you Optique Optometrists Silverton for the fantastic service, you are alway super friendly and it is a Joy to visit your branch , keep up the great work guys!!!!!!!
53 replies
51 months ago
Refusing Refund of a Faulty Batch on Device's
It has been 3 months since we purchased a new pocket router from vodacom a vodafone router with in the first 7 days we noticed there is a problem with the battery as is does not last long we took it back to the shop where we purchased it "Vodacom 4 U Kolonnade" they then proceeded to book it for the repairs centre , we waited patiently as any other customer would and after a few ugly calls and visit to the shop the finally informed the shop the device is faulty and that we can go and pick up a new 1 , after arriving at the shop we did not want the same product and that we are willing to pay more for something els they told us we can not get something els and when we insisted on our money back they said unfortunately they can not do that and insisted that we take the same product, so after being fed up we took the Danm thing we asked what will happen if this 1 does the same they ensured us that it won't be a problem we can then just return it and get our Cash back , well well after barely 4 day's low and behold this 1 does the same we took it back on the first chance we got before the 7 day ends , got to the store and they tell us sorry the guy that handels this is not in and we need to come back the next day so before leaving the store we insisted on proof that we where there and the store manager signed the slip with the date , so we went back the next day and it does not shock me " Sorry sir we can not refund you it need to be booked for repairs after a few hush words we booked it again and well here we are 2 month's later with no answer only that the repairs centre rejected it due to it being out of the time frame for the return after numerous run around calls we managed to get the Escalations department involved just to hear from them today that sorry it needs to be rebooked again , REBOOKED !!!!!!! For what !!!!!!! this will be the 4th time that it has been rebooked and not a step closer to get this sortes have screamed I have sweard And I have played nice but it seems all that Vodacom does is steal your money and does not give a rats ass about there customers!!!!!!!!!!!
53 replies
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