SM
sharika M
Active since May 2019
5
Reviews
0
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Reviews
5 reviews6 months ago
Frustrated
I have a woolworths credit card and part of the benefit is a voucher - i have been trying to get assistance from the rewards department since the 30 July 2025 as I am unable to access my vouchers on the app below are the reference numbers 20250730-469586051 - 30 July 2025 WW-11700-P5B1T1 - 18 September 2025 I have been emailing woolworths weekly still no feedback.
195 replies
16 months ago
dissappointed
I purchased 3 Gavin Rajah Grinch T shirts on the 27th of November from Pick N Pay clothing at the Gateway mall. 1 was for me and the other 2 were gifted to my friends. We wore our T Shirts for the 1st time on the 13 December and when we washed them according to the instructions the color smudges all over the T shirts, I did send an email to customer care ref number 1583972 and to date have not received feedback - Gavin Rajah is a local brand and we are told to support local but does that mean we should accept poor quality items???
56 replies
21 months ago
Going the extra mile
I saw a pair of Nike sneakers that I absolutely loved and had to have, I purchased it on line via the BASH website only to have them cancel the order as my shoe size was not in stock. I then searched for which store had stock and the only store was in Cape Town and I live in Durban, I called the store in Cape Town Plumstead I think and asked what I could do to get the shoe he advised that I needed to visit the closest branch and they will be able to assist, I was not able to go to the store but called the store and spoke to Mpume who called the store in Cape Town and then got back to me I advised her that I was not able to get to the store to pay the R50 IBT she told me to give her a short while and she will get back to me. She called me back to advse that she paid the R50and that I could pay her when I went to fetch the shoe. She called me regularly to give me an update and I went in store today to purchase the sneaker that I have absolutely fallen in love with. Thank you Mphume ARCHIVE Gateway. you made me the happiest.
0 replies
35 months ago
Reward--- MY FOOT
My customer number is 110126887, I claimed my free subscription upgrade via the DSTV app on the 01 May 2023 and to date do not have access to the channels. I have called the contact center around 5 times and NO ONE has been able to give me an answer, I have been promised call backs on more than 1 occasion and never received not 1. I eventually took the matter up on Facebook manager and have yet to receive a call or solution. this is so frustrating, and I am considering cancelling.
106 replies
84 months ago
frustrated
I applied online for a deal at R99 for 10 gigs, it was processed over the phone and I ensured that I asked the consultant if the sim would work on my phone which is dual sim but I have a memory card as well her assured me that it would. the card was delivered on Friday the 17/05/2019 and I realized that I could only use 2 sim cards or 1 sim and the memory card, had the agent advised me differently I would have taken the mi-fi router as well. I then went to the Telkom store at Cornubia mal to advise on what a possible solution would be I was told to take out another contract with the MIFI router( definitely not a solution). I called your call center on Monday and was initially given an incorrect number to call I was unable to get through and only when I called the 2nd time was I given the correct number. I spoke to an agent unfortunately did not take down her name but was given a ref number ********** 71A(which I get told today is not a Telkom ref) the ref number was issued to cancel the sim card and once the sim was collected and cancelled to apply for another contract I was also advised that I could leave the sim in the phone until I get a cancellation SMS. today I called to follow up on cancelation spoke to Mbali Kabinde who advised that there was no case I requested to speak to her manager after holding on for over 10 mins she gets back to me and states that her manager Melinda Zungu will get back to me I am still (not surprisingly) waiting.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)