DS
Damian S
Active since May 2019
2
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0
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Reviews
2 reviews54 months ago
Avoid Optivest if you can
Optivest is the worst company to deal with. Since I've dealt with them I've just received poor service. Worst of all is the consultant assigned to our company, she is unhelpful, slow to respond to queries or even claim to never have received your mails when calling to follow up on emails not responded too. She speaks to you in manner that makes you feel like you are a nuisance and has an unfriendly attitude towards you. If you have to deal with Rosemarie at Optivest durbanville branch, you will know exactly what I am talking about. It is sad when you contact her for an authorization approval for your medical procedure with your required documents and she responds back to say it is declined and you should go sort it out yourself. Why do we pay medical aid when you have to deal with your queries yourself?
159 replies
84 months ago
****PY SERVICE ON WEEKENDS
Went into CT tourism branch in city centre and my word are the ladies unfriendly. Came in and was received by 2 ladies, one with half a smile and the other with no smile at all. The lady with no smile proceeded to assist us after reluctantly agreeing who will help us. During the whole procedure of getting a green card not once has the lady smiled or given friendly service. Looked more like she was forced to work. Wow, if this is the faces of our tourism in Cape Town then things are looking bleak. No wonder the industry is struggling if Cape Town tourism can't even train their staff properly. Don't expect a response to this as the service is overall ****. Beware visitors
0 replies
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2 Star
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1 Star
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