DS
Dean S
Active since Jun 2019
6
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6 reviews61 months ago
Mercedes Benz
I have been in contact with Mercedes Benz financial services regarding the purchase of a spare key for my car. I was told the original eNaTIS documentation needed to be couriered to the dealership before a purchase of the keys could be made. They would need a certified copy of my identification which I had on hand. The eNaTIS documentation was supposed to arrive by courier at the dealership on Monday. Upon phoning Mercedes Benz financial services today I was told it would happen “tomorrow”. I am dealing with Mercedes Bedfordview and could not get through telephonically to the ONLY individual able to assist: Lappies Labuschagne. I have had to personally drive to the dealership to talk to him in days gone by prior. I was told on a subjective basis about the procedure that would need to be followed. I left a message today for a call back today which never happened. None of my details were taken - not from the very start. I left another message with all of my details and again – NO FOLLOW UP!!! I find the service SLOPPY and unbefitting of a brand that prides itself in being a brand representing luxury and outstanding service.
0 replies
75 months ago
THANK YOU
I have sent a few reviews complaining about the service from my insurer, but this is a positive review. Credit needs to be given where its due. I would like to extend my thanks to two individuals in particular: Flip Venter and Sone Steenkamp, who went over and above the call of duty to assist me. I have unfortunately been without my car for over two months due to a series of unforeseeable events. Flip relentlessly tried to assist to make sure I would be able to get my car back ASAP, but as much as he tried, it wasn't in his hands to have this done. Flip arranged for me to get a second rental car due to the circumstances..Sone followed up continuously also trying to make sure that I got my car back ASAP...I do believe, that if it had not been for Flip and Sone, I would not have received my car back today, a day before our country goes into lockdown because of the COVID-19 pandemic! I am in the medical field and have no choice but to go to work. If I did not get my car back today, the events that would follow would leave me high and dry and most probably jobless!! Thank you to King Price Insurance. Thank you to Flip and Sone.. Your "just" deeds will never be forgotten.
1 reply
76 months ago
King Price, your choice to send my car to the specific repairer at your own discretion, has left me almost pennyless due to financial losses I have incurred due to your choices. I have been without my car for almost 2 months! I don't see why I should be c
I hate to resort to this option to get service but necessity is the mother of all inventions as they say! I have been without my car for over 51 days due to my car being directed to Danmar Autobody repair centre for repair, in spite of having communication from King Price that they would not direct their flow of cars to Danmar Autobody anymore.. I was horrified to hear that Danmar Autobody is in the process of business rescue, and or liquidation. I was told by the very people that I contacted there to follow up on the status of repair of my car, that they advise me to collect my car from the repair shop ASAP. I can understand that King Price may have been "none the wiser" if they were false informed that everything is ok, surely someone should of smelt a rat before sending my car there??? May car had to specifically be sent to a Mercedes Benz repair centre, and thus I assume Danmar was chosen, but again due to information given me from the very employees working there, they had lost their Mercedes Benz accreditation not to long ago. King Price did valiantly assure that my car was removed from the repair centre, after not being allowed into the premises on the first attempt, but got my car out the next day and relocated my car to another Mercedes Benz authorised repair centre. I have email King Price Insurance in complete desperation stating the following: I would like to enquire what the timeline will be for the repair of my car at the new repair centre. I also didn’t clearly get the name of the repairer when you phoned me the other day. Could they look into expediting the repair process based on the circumstances that led to my car having to be redirected to another repair centre? Please could you give me their contract details? On a side note I need to ask if King price could possibly make a concession to provide me with a rental car again for the period leading up to the repair? I have been without my car from the 17th of January, and today being the 7th of March, it has been a total of 51 days! This is clearly an absurd amount of time to be without transport (minus the days of the Insurance rental car agreement, but still taking into the account the costs of arranging transport after that agreement ended?) I am also still obviously paying my car instalment and insurance costs….to give you a rough estimate I pay around (but possibly more than) R13600 for my car and its insurance monthly basis, and this has also cost me over R27000!!!! Due to this whole debacle I have spent over R8000 in utilising Uber and asking friends for the use of a car (at as cost) for the first three weeks after the Insurance rental agreement ceased. I have also just spent R22000 on a s****** to get me around while town without having to Uber. I am taking great strain in this delay, both financially, personally, physically, and of most concern, on a work level. I know you would understand that compromising my job would lead to a further loss of income for me. And just imagine adding this to the running balance of the costs incurred by me already over this timer period. The decisions Made to have my car sent to Danmar Autobody were done solely as Kingrpice’s discretion. Kind Price told me on email that cars were no longer being directed Danmar, so as per my previous email I am puzzled as to why this done? I am kindly asking you for assistance in going over and above the normal processes that Kind Price follows to have my car repaired, as I feel I have been failed in this regards, Dean I am sending this feedback preemptively hoping up on positive feedback from Kind Price on this matter, but I truly have been failed, and my next step is to arrange my own rental car, but I don't see why I need to be liable for further costs for my account due failures on King Prices part!
1 reply
76 months ago
Danmar Autobody, if you are going to ignore my emails, perhaps you could repsond on this forum???????
“The opposite of love is not hate, it is indifference” I have been without my car for a record 46 days! Three weeks of this has been due to my insurance validating my claim. To be fair, give or take a weekend, 25 or a few less of these days have been due to my car being with the repairers. Now I understand that there are processes involved in the repair process, but being ignored after asking for a APPROXIMATION of time that it would take to repair my car has left me disheartened! I didnt even ask for a exact timeline!! I need this information as I had my insurance provided rental for a month, and subsequently borrowed (“payed a princely sum for the use of”) a friends car while I wait, wait and wait! All that I need to know is HOW MUCH LONGER it will take to repair my car so that I can arrange alternate transport!!!!!!!!! I work in the medical field and thus I NEED transport! The issue is not the quality of repair, and possibly not even the timeline, it is more the LACK OF COMMUNICATION!!!!!!!
0 replies
77 months ago
Dear King Price Insurance...I don't know where this relationship is going...Your apathy is telling of a relationship that has grown cold, and we may soon part our ways: Sadly just before Valentines day :(
So for three weeks following my accident, I have had service bordering on complete apathy regarding the validation of my claim. I am fast running out of time with the rental car given..I logged the claim on the same day as the accident (the 17th of January), received a call and email from the assessor on the 23rd of January..The explanation was thurough and I was under the assumption that the rest of the process would run just as smoothly...I waited a couple of days, assuming things were in process and had nothing to worry about..But felt the need to perhaps follow up in any event...I first called and told the validation was in process, and then decided to email the claims department. I was surprised by the response....After giving a account of what happened and furnishing all that was requested telephonically on the day of the accident, the email response on the 29th was that I needed to resupply most of the information already given sans photos of the accident scene and a written description and depiction of the accident. Nothing had happened up until the point that I decided to enquire myself...To be fair, excluding weekends, this was still 9 days after the initial assessment on the car...The assessment and validation were supposed to run concurrently according to the email received on the 29th........Since then I have given it a day or two at a time then followed up and have continuously been told that the third party could not be contacted and that I should provide alternate contact details...In spite of the fact that the third party was driving a company vehicle and that the third parties insurance had already phoned me to ask for my insurance details. I furnished them with the third parties cellphone number, the companies head office number, and the number clearly visible on the car itself in the photos sent to them. My insurer has also repeatedly told me they could not get hold of the police station (I gave them the contact numbers and the police stations email address I reported the accident to and have now been asked to provide them with a copy of the police accident report out of my own accord...The last communication was yesterday (the 5th of February) requesting this as well as yet again, alternate contact numbers for the third party and the police station....I sent a lengthy email today attaching all documentation previously requested AS WELL as resupplying the contact details for the third party and I made the effort to investigate alternate contact numbers for the police station...The clock is ticking and yet again....I have heard nothing....Tomorrow it will 16 working days without any resolution and I will have 10 days left with the rental car before I am on foot.....Once the claim is finally validated parts will still needed to be ordered for my car and then the repair also still needs to take place....
1 reply
85 months ago
Dont use iSMASHED!!!!!
I think my MacBook may have been STOLEN by this company (this is my current personal opinion based on the fact that: Their contact numbers are no longer working, and emails sent are all bouncing! My MacBook has been with them from February this year. I trusted their service before as they had fixed my laptop on a prior instance. A quotation for collection was emailed on the initial repair request and a pick up receipt was signed for as well. On the second instance, I emailed them to request assistance, my Laptop was picked up, but no invoice was sent and there was also no pick up documentation signed (I left the laptop with our reception). I have no actual proof of collection! I do however have a email trail with correspondence to them requesting updates about the repair with delayed responses, up until this point where the emails are bouncing and the contact numbers are not working.
0 replies
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