SB
Senia B
Active since Jun 2019
3
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3 reviews49 months ago
Very rude staff
I dropped off some clothes (34 items) to be ironed on 10.04.2022 -- (total cost of service: ZAR 200). I asked both Jessica (receptionist/ironing person) and Nicky (other receptionist/ironing person) to put the clothes on hangers as they tend to crease if folded after ironing. I collected the clothes on 14.04.2022. My request to put all my clothes on hangers was not met -- even though I always return all the hangers. On 18.04.2022, I took back 19 items of clothing to be re-ironed -- i.e., folded clothes as well as clothes on hangers that were not ironed properly first time round. I also took back one pyjama shirt because it had a section that looked damaged/burnt. As far as I know, my clothes were ironed by Jessica, but Nicky proceeded to accuse me of taking back: (i) different clothes from the ones that I dropped off on 10.04.2022; and (ii) a pyjama shirt that was either already damaged/burnt or had a substance on the damaged/burnt section prior to 10.04.2022. In other words: (i) I was lying about my clothes not being ironed properly -- and was trying to con Bright and Fresh Cleaners out of < ZAR 200 by having them iron additional clothes for free, and (ii) I was lying about my pyjama shirt being undamaged when I dropped off my clothes on 10.04.2022. Further, clothes are meant to be ironed inside out so as to protect the fabric from damage -- but according to Nicky, they iron clothes on both sides! Nicky was rude, and her behaviour unacceptable -- she needs to be taught how to treat customers courteously. Even though George (business owner/manager), who I spoke to thereafter, was polite and apologetic -- I am compelled to take my business elsewhere next time.
0 replies
61 months ago
Poor workmanship and bad customer service
There is a vast difference between what is shown on Born Furniture's website and what the company produces. I ordered a customised couch from them in November 2020. I was not pleased with the quality of the couch which they made for me. I cancelled my order in December 2020 and requested that my deposit be refunded. Jacob J Strauss Bornman - the business owner - accepted my order cancellation and committed to reselling the couch and paying me back during the first quarter of 2021. He said the couch would be changed to the standard design - i.e., the design on their website - and that it would sell in no time as it is popular design. As of yesterday - the end of the first quarter of 2021 - Jacob J Strauss Bornman is saying that the couch is yet to be changed to the standard design, it is yet to be sold, and that he is not god, he cannot see into the future, and therefore cannot predict when the couch will be sold or when he will pay me back. Jacob J Strauss Bornman is clearly trying to pull a fast one on me! As a result of the poor workmanship and bad customer service, I would not recommend Born Furniture.
53 replies
83 months ago
Ensure company has liability cover or it might cost you
Make sure this company has liability insurance cover before contracting them to do any work for you. Independent Shades did some work on the premises where my vehicle was parked and splattered some paint or some other chemical on the bumper and company owner refused to take responsibility - made me jump through hoops and wormed his way out of the situation. I was fortunate in that it cost me less than R 2 000 to replace my bumper; damage or injury caused by this company might cost you much more. The company owner will even resort to fabricating the truth to avoid taking responsibility.
0 replies
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3 (100%)