B&
Bright & Fresh Laundry
Unclaimed Business
B&
Bright & Fresh Laundry
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Senia B
1 reviews | Active since Jan 2020
20 Apr 2022, 08:08
Very rude staff
I dropped off some clothes (34 items) to be ironed on 10.04.2022 -- (total cost of service: ZAR 200). I asked both Jessica (receptionist/ironing person) and Nicky (other receptionist/ironing person) to put the clothes on hangers as they tend to crease if folded after ironing. I collected the clothes on 14.04.2022. My request to put all my clothes on hangers was not met -- even though I always return all the hangers. On 18.04.2022, I took back 19 items of clothing to be re-ironed -- i.e., folded clothes as well as clothes on hangers that were not ironed properly first time round. I also took back one pyjama shirt because it had a section that looked damaged/burnt. As far as I know, my clothes were ironed by Jessica, but Nicky proceeded to accuse me of taking back: (i) different clothes from the ones that I dropped off on 10.04.2022; and (ii) a pyjama shirt that was either already damaged/burnt or had a substance on the damaged/burnt section prior to 10.04.2022. In other words: (i) I was lying about my clothes not being ironed properly -- and was trying to con Bright and Fresh Cleaners out of < ZAR 200 by having them iron additional clothes for free, and (ii) I was lying about my pyjama shirt being undamaged when I dropped off my clothes on 10.04.2022. Further, clothes are meant to be ironed inside out so as to protect the fabric from damage -- but according to Nicky, they iron clothes on both sides! Nicky was rude, and her behaviour unacceptable -- she needs to be taught how to treat customers courteously. Even though George (business owner/manager), who I spoke to thereafter, was polite and apologetic -- I am compelled to take my business elsewhere next time.
Helpful (0)
|Replies (0)SB
Senia B
1 reviews | Active since Jan 2020
20 Apr 2022, 08:08
Very rude staff
I dropped off some clothes (34 items) to be ironed on 10.04.2022 -- (total cost of service: ZAR 200). I asked both Jessica (receptionist/ironing person) and Nicky (other receptionist/ironing person) to put the clothes on hangers as they tend to crease if folded after ironing. I collected the clothes on 14.04.2022. My request to put all my clothes on hangers was not met -- even though I always return all the hangers. On 18.04.2022, I took back 19 items of clothing to be re-ironed -- i.e., folded clothes as well as clothes on hangers that were not ironed properly first time round. I also took back one pyjama shirt because it had a section that looked damaged/burnt. As far as I know, my clothes were ironed by Jessica, but Nicky proceeded to accuse me of taking back: (i) different clothes from the ones that I dropped off on 10.04.2022; and (ii) a pyjama shirt that was either already damaged/burnt or had a substance on the damaged/burnt section prior to 10.04.2022. In other words: (i) I was lying about my clothes not being ironed properly -- and was trying to con Bright and Fresh Cleaners out of < ZAR 200 by having them iron additional clothes for free, and (ii) I was lying about my pyjama shirt being undamaged when I dropped off my clothes on 10.04.2022. Further, clothes are meant to be ironed inside out so as to protect the fabric from damage -- but according to Nicky, they iron clothes on both sides! Nicky was rude, and her behaviour unacceptable -- she needs to be taught how to treat customers courteously. Even though George (business owner/manager), who I spoke to thereafter, was polite and apologetic -- I am compelled to take my business elsewhere next time.
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Yanga M
1 reviews | Active since Jan 2020
14 Mar 2022, 13:52
Misplacing of our Property
Firstly when we sent out items over for a wash, we had accounted for everything we put in our laundry bag. Delivery day there’s pillow cases missing and were being told that on THEIR camera system it shows that all items were packed. However when we request to see the footage our items miraculously show up. Bull**** service I don’t recommend anyone in fourways to use these guys they are not professional.
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Yanga M
1 reviews | Active since Jan 2020
14 Mar 2022, 13:52
Misplacing of our Property
Firstly when we sent out items over for a wash, we had accounted for everything we put in our laundry bag. Delivery day there’s pillow cases missing and were being told that on THEIR camera system it shows that all items were packed. However when we request to see the footage our items miraculously show up. Bull**** service I don’t recommend anyone in fourways to use these guys they are not professional.
0
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Shirley H
1 reviews | Active since Jan 2020
22 Nov 2016, 13:17
Charged for NO service
<p>I took clothes in to the company for dry cleaning on a Tuesday morning.</p> <p>I explained that I urgently needed the clothes back latest Thursday and asked if this would be possible?</p> <p>They said it would be fine and I could come collect on Thursday afternoon.</p> <p>I went there on Thursday afternoon and the clothes were not returned - they said they were too busy and it would come Fri morning. I re-explained that I would not have left the goods there had this been the case. They said they would call me on Friday by 10am to let me know to collect. I evntually phoned them at 11 where they said I could come collect.</p> <p>On arriving they brought the clothes but they were not clean. She said no problem just leave it with them and they would sort it out. I explained I needed the clothes for a wedding that afternoon and could not leave the goods there. I asked what discount I could get seeing as the job was not done and I wanted to take the clothes. She offered me a whopping R5.00 off the full price. Needless to say I paid the full price and will never return there again.</p>
Helpful (0)
|Replies (0)SH
Shirley H
1 reviews | Active since Jan 2020
22 Nov 2016, 13:17
Charged for NO service
<p>I took clothes in to the company for dry cleaning on a Tuesday morning.</p> <p>I explained that I urgently needed the clothes back latest Thursday and asked if this would be possible?</p> <p>They said it would be fine and I could come collect on Thursday afternoon.</p> <p>I went there on Thursday afternoon and the clothes were not returned - they said they were too busy and it would come Fri morning. I re-explained that I would not have left the goods there had this been the case. They said they would call me on Friday by 10am to let me know to collect. I evntually phoned them at 11 where they said I could come collect.</p> <p>On arriving they brought the clothes but they were not clean. She said no problem just leave it with them and they would sort it out. I explained I needed the clothes for a wedding that afternoon and could not leave the goods there. I asked what discount I could get seeing as the job was not done and I wanted to take the clothes. She offered me a whopping R5.00 off the full price. Needless to say I paid the full price and will never return there again.</p>
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