LN
Linda N
Active since Jun 2019
2
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0
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Reviews
2 reviews7 months ago
No delivery
I ordered aromatherapy oils from Ninelife months ago and no delivery.
0 replies
83 months ago
Customer complain
In January my contract was renewed without my consent by Rewards Company I phoned to have the upgrade reversed in February I was told the matter is being escalated to Vodacom’s Cancellations Department which until now the matter is still not resolved. I’ve phoned numerous times to Rewards Company and was told they are waiting for Vodacom.Activity Type Description Attachment Created Date Time Performed By RE-ASSIGNED Assigned from Rudzani Tshilande to Bongani Alex Mchunu. fb No 2019-06-25 07:37:51 ICAP\TSHILANDER SR AUTO DELAYED SR assigned late No 2019-06-25 07:37:51 ICAP\TSHILANDER SR RE-OPENED SR has been re-opened No 2019-06-25 07:37:33 ICAP\TSHILANDER INBOUND REPLY SUBJECT: 'RE: EC-1RV1-209438 RE: Upgrade Reversal_LINDA NORTIER' - BODY: 'Good Day, Please advise if there is an update for the below request. Regards, Nicole Nair Client Services Specialist [Rewardsco Logo - sized for email signature] E: Nicole.Nair@rewards.co.za<mailto:Nicole.Nair@rewards.co.za> | C: +27(0)81-218-5711 T: +27(0)31 533 3000 | www.rewardsco.com<http://www.rewardsco.com/> Rewardsco is an Authorised Financial Services Provider From: Nobuhle Goba Sent: 10 June 2019 10:24 AM To: retentionsels@vodacom.co.za Cc: Prenusha Maduray <Prenusha.Maduray@rewards.co.za>; Akhona Nxumalo <Akhona.Nxumalo@rewards.co.za>; Aston Pillay <Aston.Pillay@rewards.co.za>; Sade Tissong <Sade.Tissong@rewards.co.za>; Rasool Ngcobo <RasoolNg@rewards.co.za>; Nicole Nair <Nicole.Nair@reward'... Yes 2019-06-24 12:26:29 ICAP\EMAIL_USER ACTION New SR Created with Ref#: A8-QQOJ-2RYC No 2019-04-11 09:37:47 ICAP\NGUBANNT MESSAGE RECEIVED Indiv cxl No 2019-04-11 09:37:39 ICAP\NGUBANNT SR CLOSED SR closed out of SLA : .Client Feedback| No 2019-04-11 09:34:47 ICAP\MCHUNUB SR UPDATED FOLLOW UP REASON: fb -> INDIVIDUAL; No 2019-04-09 11:34:32 ICAP\MCHUNUB OUTBOUND REPLY SUBJECT: 'RE: EC-1RV1-209438 RE: Upgrade Reversal_LINDA NORTIER ' - BODY: 'Dear customer Please be advised that your request has been received and allocated for processing. You will received feedback on the status of the request from the administrator. Kind regards Vodacom Business Support Team [vodacom_logo] -----Original Message----- From: Rasool Ngcobo Sent: Mon Apr 8 10:49:07 GMT+0200 2019 To: VCS BS Ret & Cancell Cc: Akhona Nxumalo Aston Pillay Nicole Nair Negandren Govender Kenan Peter Prenusha Maduray Nobuhle Goba Subject: RE: EC-1RV1-209438 Upgrade Reversal_LINDA NORTIER Good day, Kindly note that the term dates have not been fixed for the below customer and she wants to cancel the contracts immediately however she cannot due to the term dates not being fixed. Please advise once complete as customer is extremely irate. Your urgency in this r' Yes 2019-04-09 11:34:21 ICAP\MCHUNUB SR UPDATED Service Request updated. No 2019-04-09 11:34:21 ICAP\MCHUNUB RE-ASSIGNED Assigned from Rudzani Tshilande to Bongani Alex Mchunu. fb No 2019-04-08 01:42:12 ICAP\TSHILANDER SR AUTO DELAYED SR assigned late No 2019-04-08 01:42:12 ICAP\TSHILANDER SR RE-OPENED SR has been re-opened No 2019-04-08 01:42:02 ICAP\TSHILANDER INBOUND REPLY SUBJECT: 'RE: EC-1RV1-209438 Upgrade Reversal_LINDA NORTIER' - BODY: 'Good day, Kindly note that the term dates have not been fixed for the below customer and she wants to cancel the contracts immediately however she cannot due to the term dates not being fixed. Please advise once complete as customer is extremely irate. Your urgency in this regard will be highly appreciated. Kind regards, Rasool Ngcobo ________________________________ Dear customer Please be advised that your request has been received and allocated for processing. You will received feedback on the status of the request from the administrator. Kind regards Vodacom Business Support Team [cid:image001.jpg@01D4EDF8.AFA00840] -----Original Message----- From: Prenusha Maduray Sent: Tue Feb 5 12:07:19 GMT+0200 2'... Yes 2019-04-08 11:06:32 ICAP\EMAIL_USER OUTBOUND EMAIL SUBJECT: 'EC-1RV1-209438 ' - BODY: 'Hi, Upgrade has been reversed as requested [vodacom_logo]' Yes 2019-02-08 12:15:52 ICAP\CELESTEN ACTION New SR Created with Ref#: A2-FC0U-ZCOU4 No 2019-02-07 10:28:40 ICAP\NGUBANNT MESSAGE RECEIVED Individual cxl No 2019-02-07 10:28:34 ICAP\NGUBANNT SR CLOSED Service Request closed. No 2019-02-07 10:28:13 ICAP\MCHUNUB SR UPDATED FOLLOW UP REASON: 07/02/2019 -> INDIVIDUAL; No 2019-02-07 10:24:32 ICAP\MCHUNUB OUTBOUND REPLY SUBJECT: 'RE: EC-1RV1-209438 Upgrade Reversal_LINDA NORTIER ' - BODY: 'Dear customer Please be advised that your request has been received and allocated for processing. You will received feedback on the status of the request from the administrator. Kind regards Vodacom Business Support Team [vodacom_logo] -----Original Message----- From: Prenusha Maduray Sent: Tue Feb 5 12:07:19 GMT+0200 2019 To: VD Reversals VCS BS Ret & Cancell srm Subject: Upgrade Reversal_LINDA NORTIER Good day, Please assist with urgent upgrade reversal for the below account, please fix term date on contract : Contact Person : LINDA NORTIER ID Number : 5303180074083 Contact number: 0825555578 Account number : I0366904 / 5 Quote Numbers: 12855273 Order Number: n/a Package details: NO MODEM + LEGAL ADVISE + TOP DOG VOUCHER @ R75 Reduced Sub PM on 1GB Data Price plan Top up Affe' Yes 2019-02-07 10:24:23 ICAP\MCHUNUB SR UPDATED Service Request updated. No 2019-02-07 10:24:22 ICAP\MCHUNUB SR RE-CLASSIFIED Re-classified from ACCOUNT NO: -> I0366904; No 2019-02-07 10:23:33 ICAP\MCHUNUB SR AUTO DELAYED Email/Fax SR re-classified late No 2019-02-07 10:23:33 ICAP\MCHUNUB BULK SR UPDATE FOLLOW UP DT: 2019-02-05 00:00:00 -> 2019-02-07 00:00:00; FOLLOW UP REASON: 05 Feb -> 07/02/2019; STATUS: LOGGED -> PENDING; OWNER NAME: -> Bongani Alex Mchunu; No 2019-02-07 08:32:48 ICAP\NGUBANNT RE-ROUTED Rerouted from Upgrades-And-Cancellations to Retentions-ELS. Incorrect Group Type selected. No 2019-02-06 04:20:11 ICAP\MNGOMANO BULK SR UPDATE FOLLOW UP DT: -> 2019-02-05 00:00:00; FOLLOW UP REASON: -> 05 Feb; STATUS: LOGGED -> PENDING; OWNER NAME: -> Nokukhanya Mngoma; No 2019-02-05 04:37:05 ICAP\JACOBSL SR RE-CLASSIFIED Re-classified from FAULT TYPE: INBOUND EMAIL -> UPGRADE; No 2019-02-05 12:13:58 ICAP\EMAIL_USER AUTO REPLY SUBJECT: 'EC-1RV1-209438 Upgrade Reversal_LINDA NORTIER' - BODY: 'Dear Valued Customer, This is an automated response that we have received your request. Your reference number is: EC-1RV1-209438. Please do not reply to this automated response. For your Cancellation request, Premature Cancellation & Quotes kindly send your request to VCSBSRet&Cancell@vodacom.co.za Thank you Enterprise Care Support [vodacom_logo] -----Original Message----- From:Prenusha Maduray; To:VD Reversals;VCS BS Ret & Cancell;srm; Cc: Subject:Upgrade Reversal_LINDA NORTIER Good day, Please assist with urgent upgrade reversal for the below account, please fix term date on contract : Contact Person : LINDA NORTIER ID Number : 5303180074083 Contact number: 0825555578 Accoun'... Yes 2019-02-05 12:13:58 ICAP\EMAIL_USER INBOUND EMAIL SUBJECT: 'Upgrade Reversal_LINDA NORTIER' - BODY: ' Good day, Please assist with urgent upgrade reversal for the below account, please fix term date on contract : Contact Person : LINDA NORTIER ID Number : 5303180074083 Contact number: 0825555578 Account number : I0366904 / 5 Quote Numbers: 12855273 Order Number: n/a Package details: NO MODEM + LEGAL ADVISE + TOP DOG VOUCHER @ R75 Reduced Sub PM on 1GB Data Price plan Top up Affected number: 0768620468 / 0609746365 Reason for reversal: Case :23131 Query deemed valid as the agent sold the upgrade as a reduced subscription. Agent failed to ask consent questions in terms and conditions as per script. Kind regards, Prenusha Maduray Client Service Specialist [Rewardsco Logo - sized for email signature] E: Prenusha.Maduray@rewardsco.c'... Yes 2019-02-05 12:13:57 ICAP\EMAIL_USER SR CREATED Service Request created.
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