TP
Tanya P
Active since Jul 2019
5
Reviews
0
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Reviews
5 reviews30 months ago
TRACKER DEBIT ORDER PROBLEMS AFTER CONTRACT WAS STOPPED.
I had a tracker installed in 2011, when my insurance company required one. I never received a copy of the agreement. Given the economic conditions and with everything going up in price, I found out from my insurance that the tracker is no longer needed. I stopped the next debit order in March. Tracker sent me a text message , asking me to reply as to why I stopped the debit order. I told them I am cancelling the contract as my insurance does not require one because my vehicle's value has dropped below the threshold for a tracker. The debit orders still continued and I had to reverse them every month. By 26 July I had had enough - they are so clever as they use a different description for each amount they take off, so it is impossible for the bank to refuse the various debit orders with various descriptions. I wrote an email and explained the whole situation. I only got a reply on 3 August where a lady by the name of Lyndle Richards said she can cancel my contract, but I first need to pay the amount in arrears. I asked for a copy of my contract, which I never received - as far as I know one has to supply our client with a copy of the contract per the CPA within 14 days of the date of signing the contract? Needless to say, I am still getting billed - on 26 Oct it was R 630 as well as R945...... I am now GATVOL. How do I stop this? Do I need to change my bank account number, which I have had since 1983???
131 replies
56 months ago
OneDayOnly EXCELLENT AFTER SALES SERVICE
#WIN I ordered a tufted velvet ottoman from ODO on 10 June 2021 and received it about 6 weeks later ( which is acceptable, as they are custom-made). the ottoman is absolutely beautiful but were missing some buttons. I took some pictures and sent it to the ODO customer service team. I immediately got a response - may e-mails later I agreed upon a R200 refund for upholstery service here in my town and was sent some velvet and buttons.....unfortunately the velvet was the wrond grey. Dieter D started correspondng with me and last week I received the "correct" velvet....but still the wrong grey. Even though this has not yet been sorted out, ODO and especially Dieter D has gone above their call of duty to sort out the matter. I have been buying from ODO on a regular basis and have NEVER had anything but excellent after-sales service.
0 replies
57 months ago
ONLINE HOME STORE EXCELLENT SERVICE
I ordered a curtain from the Online Home Store on Sunday, 1 August 2021 and receieved it this morning (Wednesday 4 August) and I stay in Bethlehem in the Free State. Was also kept up to date with regular e-mails. EXCELLENT SERVICE
0 replies
75 months ago
FITBIT GOES THE EXTRA MILE
My husband bought me a Fitbit Versa at Heathrow Airport mid-September 2019. I started wearing it straight away and discarded the box as we were travelling overseas for 2 weeks. In December the Fitbit overheated while charging and stopped working. I contacted the Fitbit support team via e-mail - I had no serial number (it is apparently on the box!) and also no proof of purchases except for the credit card statement on which the purchase appeared. Fitbit was amazing - never asked for any proof of purchase or the serial number. They told me that DHL will collect from me, sent the necessary documentation via e-mail, etc. DHL collected the parcel and my Fitbit went to the Netherlands. It arrived 3 days later in the Netherlands and I got an e-mail from Fitbit. Five days later I was told that they did not have a rose-gold Fitbit Versa to replace my Fitbit Versa with and enquired whether I would be happy with a black one. I replied and said no - I wanted a rose gold one. I was sent a Versa 2 (quite un upgrade!) and had it delivered to my house , also free of charge. Hats off to the Ftbit team: they are professional, efficient and extremely patient and accommodating. I am a very happy customer.
0 replies
79 months ago
Claim 123114275
Claim 123114275. My daughter was involved in an accident on 9 September 2019 after a woman excited a shopping centre unlawfully and drove across the lane my daughter was travelling in. Her vehicle is covered in our insurance policy. On 18 September my husband and I went overseas for 2 weeks. Mr Sylvester Zikalala emailed me on 18, 20 and 25 September, stating that my daughter had caused the accident and that she would be held responsible for the damage caused to the client's vehicle. My daughter was also e-mailed. Of course she was very upset with this, as the guilty party is an employee of the SAP and she was scared that the whole accident would be pinned on her. We arrived back from overseas on 1 October and on 4 October I replied to Mr Zikalala's e-mails, apologising for not answering earlier, explaining that we had been out of the country. I told him that found it interesting that our daughter was held responsible, as she was in a lane that passed the shopping centre and that his client was in fact the guilty party. I requested for a copy of his client's explanation of the accident. I did not hear anything from Mr Zikalala and on 23 October I e-mailed him again, again asking for a copy of his client's explanation of the events. Mr Zikalala responded on the same day with the following: "Be advise after checking the claim, it stated that our client was the one who caused the accident as she drove over the intersection and collided into your client’s vehicle. We also established that your client is also insured with Old Mutual Insure and is a recovery claim and they are busy with the recovery claim. Please ignore the approach sent to you in September as our merits of the accident was misread and corrected " I find this completely unacceptable!! How on earth do you misread something like this? I am horrified at the sudden "back-pedalling" by Mr Zikala and would like to question the ethics of Old Mutual Insure (and I am also insured with them!!) - how do you send out so many e-mails , trying to intimidate a young woman?? Is this what they try to do with every case involving a MVA? I would love to hear the response from someone in charge at Old Mutual Insure - I must say I am very disappointed about this whole thing.
105 replies
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1 Star
2 (40%)