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Dorita B
Active since Jul 2019
2
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Reviews
2 reviews4 months ago
Bad quality, break easily
I recently purchased a gold bracelet from Grace the Brand, and I am extremely disappointed with both the product quality and the customer service. The charms began falling off, one every time I wore the bracelet, and the spacers came loose, leaving a silver band where they originally sat. I only wore the bracelet three times in the two months I owned it, so this level of deterioration is completely unacceptable. When I contacted the company, they told me the item was outside their 30-day policy for broken or defective products and that they could not assist me in any way. For a brand that positions itself as offering quality accessories, this response was very disappointing. I expected far better craftsmanship and customer support. I will not be purchasing from Grace the Brand again.
0 replies
60 months ago
Loot sucks
Last order was supposed to arrive after 2-3 weeks. 6weeks later I have not received anything and no word. Order history said late delivery date was 20-04-2021 but on 22-04-2021 still nothing and no explanation. I e-mailed and was told they would look into it. Today I phoned and cancelled the order. Terrible service
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (50%)
1 Star
1 (50%)