NS
Nigel T
Active since Jul 2019
3
Reviews
0
Industries
Reviews
3 reviews67 months ago
Excellent service from Evonet
I have been a happy customer of Evonet since first joining CrystalWeb in 2015. I have always found their technical support first class and their billing department willing to go the extra mile to assist me. Over and above this, they have been really helpful during these difficult times of Covid-19. I would recommend them to anyone looking for a supportive fibre service provider.
0 replies
83 months ago
Issue resolved to my complete satisfaction
I posted a review on HelloPeter yesterday with the title "Incompetence from FNB", expressing my frustration with FNB over its handling of a request for my tax information for SARS Common Reporting Standards. Many people from FNB contacted me after this review to resolve this issue. The last call I received a few minutes ago was from Shantelle Preston of FNB's CRS department. It turned out that FNB was not looking for my information but for that of a child for whom I am guardian and who has an account linked to my account. As I gave FNB my telephone number when setting up this account, I received the sms's thinking they were looking for my information when in fact they were not. Since FNB has resolved this issue to my complete satisfaction, I would like to amend my rating of them to give them five stars. As I cannot do this on HelloPeter, I have thus created this new review with a five star rating. Thank you very much Shantelle and everyone else from FNB who helped resolve this issue so quickly. As I indicated in my review yesterday, I have always received excellent service from FNB and am very pleased that this is continuing.
74 replies
83 months ago
Incompetence from FNB
On Monday I received an sms from FNB saying that they required my tax information for SARS Common Reporting Standards. As I had done this months ago when FNB first requested it, I called the number they gave in the sms on Tuesday to find out what the situation was. The person I spoke to confirmed that they had my information and I needn't worry. Less than an hour later I received another sms from FNB, this time saying that my account would be frozen in 2 days if I did not provide this information. I then opened up a secure messaging chat with FNB and was again told that they had my information and hence did not need to do anything. To my surprise I received an sms from FNB earlier today saying that "Due to non-submission of your SARS Common Reporting Standards tax information, your account has been frozen..." As I have tried to sort this issue out with FNB multiple times (including multiple times months ago when I had to go through a similar process), I have been with FNB for many years and can only describe their service until now as being excellent. But now I have lost all faith in FNB whose handling of this issue can only be described as incompetent, I am publishing this review on HelloPeter as it would appear that I will get no joy from FNB directly
74 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)