Active since Jul 2019
As a happy client of Dialdirect for over 10 years, I recently had the misfortune to forfeit my ‘NO CLAIM’ bonus – on my vehicle insurance. This, after over 6 years of not claiming – and, I was, understandably, very distressed and stressed out about the incident. So, it came as quite a relief to have the matter amicably sorted out - with incredible efficiency, professionalism, and genuine care - by Dialdirect’s Claims department, and their assessor. I highly commend Dialdirects Claims Team Manager - Darhmee Dhora, and their Claims Processing Consultant - Ashfaaq Pansary, for the extremely professional manner in which they both dealt with my recent claim: I appreciated their calm efficiency and care - in negotiating what was to me, a very satisfactory settlement of the matter. Dialdirect’s assessor, Peter Peskin, is also to be highly commended for his care and assistance with the initial assessment. Peter carefully explained his assessment to me, and even followed-up regarding the repairs done, with NO fuss or bother! I find it annoying that most customers (or clients), are all too ready to complain about a business when they get it wrong, but very seldom speak-up when a job is well done. So “Well done!” With good people like Darsnee, Ash and Peter, Dial Direct can and will shine on, and attract more business through the one thing advertising and promotions cannot do: word-of-mouth! Great service does NOT go unnoticed!
“I WISH TO COMPLAIN.... YOUR SERVICE IS TOO GOOD!” As a consumer activist & writer, I love paying businesses this highly original compliment, but only when warranted. It was late afternoon on Monday 1st June 2021, and I was in a very stressful situation, needing collated copies of umpteen High Court Documents – that had to be presented in court first thing the following morning. Closing Time approached and time was running out, and YET the PostNet Constantia branch manager, Colin Poultney, simply kept going – at copying and collating – for almost an hour AFTER closing time, in order to accommodate me! This is extremely laudable and certainly deserves special mention. Since then, I have received extremely prompt, friendly and courteous assistance - from Colin and and all the members of the Constantia PostNet team, namely: Tamrin Charles, Chante Gilbert, Tauren Charles and Dwayne Goldschimdt. Emails, PDFs, Courier Servicing and Copy Collation are all handled with tremendous care and pride, no matter how big or small the task may be! Weeks may go by, and I still find it amazing that they all remember my name, and respectfully greet me accordingly. Which obviously makes any customer feel somewhat ‘special’ – when considering the sheer number of customers that pass through their door. Reviewing the PostNet service I received from Colin, Tamrin, Chante, Tauren, and Dwayne, I’d say these “5 STARS” certainly deserve your business! #WIN
“I WISH TO COMPLAIN.... YOUR SERVICE IS TOO GOOD!” As a consumer activist & writer, I love paying businesses this highly original compliment, but only when warranted. It was late afternoon on Monday 1st June 2021, and I was in a very stressful situation, needing collated copies of umpteen High Court Documents – that had to be presented in court first thing the following morning. Closing Time approached and time was running out, and YET the PostNet Constantia branch’s manager, Colin Poultney, simply kept going – at copying and collating – for almost an hour AFTER closing time, in order to accommodate me! This is extremely laudable and certainly deserves special mention. Since then, I have received extremely prompt, friendly and courteous assistance - from Colin and and all the members of the Constantia PostNet team, namely: Tamrin Charles, Chante Gilbert, Tauren Charles and Dwayne Goldschimdt. Emails, PDFs, Courier Servicing and Copy Collation are all handled with tremendous care and pride, no matter how big or small the task may be! Weeks may go by, and I still find it amazing that they all remember my name, and respectfully greet me accordingly. Which obviously makes any customer feel somewhat ‘special’ – when considering the sheer number of customers that pass through their door. Reviewing the PostNet service I received from Colin, Tamrin, Chante, Tauren, and Dwayne, I’d say these “5 STARS” certainly deserve your business!
Absa can't give home loan clients a straight answer. Instead they obsfucate and bully customers through the courts. Despite you loan contract stipulating the lower Magistrates Court having jurisdiction, Absa opt for the High Court. It's easier to bankrupt customers through legal costs alone. Their Foreclosure is allegedly fraudulent if they have already securitised your debt and sold it outright to a 3rd party. Google the following words: Knock out blow for Absa in Cape High Court over securitisation accusation This is an article that went viral in 2016 when Absa I allege attempted to fraudulently and unlawfully foreclose and STEAL my home! I have also provided Absa with a 40 page Case report detailing alleged RACKETEERING, PERJURY, THEFT & FRAUD charges. Their reply from the Absa Loans Executive was "these allegations are IRRELEVANT and denied " . ***? How can such serious (alleged) crtimes be deemed "IRRELEVANT"?!! Link: http://www.acts.co.za/news/blog/2016/10/knockout-blow-for-absa-in-cape-high-court-over-securitisation-accusation
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