JG
Janine G
Active since Jul 2019
8
Reviews
0
Industries
Reviews
8 reviews38 months ago
Very disappointed
Firstly I must say I am a very frequent buyer at takealot, probably bi-weekly but I've never experienced anything like this before. Takealot recently had their Fire Sale and the site requested that its customers create a Fire Sale Wishlist prior to the sale which I did adding a lot of items I wanted to purchase. I added a Cricut Machine to the list as well which was originally priced at R6999 and was very excited when it was on the Fire Sale for R4999. I was waiting for funds in my account to purchase the Cricut Maker and when I was able to pay, I moved the item to my cart at R4999. To my surprise the price changed to R6299 in my cart 3 days before the Fire Sale ended on 5/3/2023. I have sent 3 emails since 3/3 on the info email address and on the online help centre to ask why the price changed before the sale ended but to date I have not received any feedback or acknowledgement of my emails? I guess loyal customers don't mean anything anymore in any business. Very disappointed.
0 replies
48 months ago
Please Please Give 2500+ Customers Feedback
Soooooo many bad reviews and no response at all??? I have vouchers totalling R 6900 plus since 2021 and all I get is a generic email reply? Please can someone just give us, the 2500+ angry customers an answer or ANY FEEDBACK about our losses??? Please, a lot of us saved a long time to book these flights🙏
0 replies
62 months ago
Love Snatcher!!!
Awesome products and great after sales service. Will replace any defective item without any problems. I do my Christmas shopping through out the year @ Snatcher
0 replies
62 months ago
Disrespectful and Unacceptable Behavior
I am so disappointed and disgusted. I visited the Cotton On store at the Glen shopping centre today to return an item I had which was unsuitable. I requested a refund but was told they cannot reverse a purchase on a debit card which I understand but when I requested a cash refund, they said sorry they do not have cash in store. They said I must choose something else for the value of R 600 but I couldn't find anything suitable. The Cashier called the supervisor who extremely rudely and very disrespectfully told me They don't have cash and I could go to Mall Of the South for a refund. When I told her that I had to get back to work, she very sarcasticly told me that she could then refund me the R600 in R5 and R 2 coins??? Really, this treatment was unacceptable and everybody in the store overheard her. I feel embarrassed and very angry for being treated in this way as I purchase most of my clothes from Cotton On and I don't deserve such disrespectful behavior. I just took my goods and left. Seriously.... R 600 purchase refunded in coins????
0 replies
76 months ago
No After Sale Service
I placed an order on 6 January at Snatcher(Snr 2131053) which was delivered 2 weeks later. On my account the order reflected as "fulfilled" however 1 of the items - The Smart Design Refrigerator pull out egg drawer was not included in the delivery although I had paid for it. When I called the call Centre, the lady very rudely said she can't help me telephonically and I must send an email. I have sent numerous emails without any response or a reference nr that my complaint has been received. I guess they were hoping that I wouldn't notice as I had ordered so many products. Not to mention that I ordered over R 10 000 worth of products from them in 2019??? Very disappointed in their customer care.
0 replies
81 months ago
Twice in a row????
I am so disappointed and really even more sad about the events around my Netflorist order today. The worst is that this happened twice in the last month but today was much more personal. It was my son's birthday and knowing that he is very shy to celebrate, I specifically ordered a Personalised Birthday Cupcake in a Jar to be delivered at his work address so everyone would know it's his birthday and celebrate with him. I ordered it more than a month ago because I had ordered the same item last month for my friend and I had a similar bad experience of not being delivered . Firstly, my son's order nr 103775928 was on track to be delivered when Netflorist phoned me at 13h47pm to say that the item had broken on route and they could only deliver a new one the next day because the item ordered was personalised with his name and a birthday message and they had to make a new one. Needless to say, the next day (tomorrow) is Saturday and his business is closed and nobody would be there defeating the object of the surprise. Secondly tomorrow is too late for his birthday? I phoned them back and they offered to deliver something else in the form of chocs&biltong to his home late this afternoon but the the whole idea of letting everyone at his work place know it's his birthday was spoilt. He received the gift alone at home. What concerns me even more is that I had a similar experience with exactly the same item (glitzy personalised cupcake in a jar) last month - Order nr 103797179 and they also phoned me on the day of my friend's birthday saying that THEY didn't place the order in time to have it personalised with her name and they would send her a chocolate hamper instead which by the way(as in my son's case today) did not even have a Happy Birthday label or balloon on on it nevermind not being personalized with her name. It may as well been a Get Well Soon gift. Could Netflorist not have at least included a happy birthday label or balloon on the hamper seeing that in both instances not my son or my friend's name was Personalised on the replacement gifts and in both cases I was not at fault? I really am very disappointed.
0 replies
81 months ago
Does Snatcher still exist???
I have been battling since 27 June to get any feedback on a refund request - Despite many emails and numerous phone calls. I sent the following email more than 4 times since then and I have had no response or reference nr _ This after supporting the company with over R 11 000 purchases since January??? From: Gerber, Janine: Absa Sent: Thursday, June 27, 2019 9:17 AM To: 'Snatcher Online' <info@snatcher.co.za> Subject: REFUND REQUEST Good morning, Order Nr SNR282526 was ordered on 7 June 2019 and I received it this week on Tuesday 25 June 2019. However, I would like to request a refund on the Item “ Pet Carrier Backpack” below as the zip on the right side is stripped and has pulled away from the seam of the canvas. Also the Velcro is also pulling away from the material. The item can be collected from the same delivery address.
0 replies
82 months ago
Very Disappointed
I have ordered over R 11 000 worth of goods from Snatcher from January and now I have requested refunds on 2 small items that are defective and they are not answering my calls, my emails or responding to their 'contact us' mails on their website. I've tried numerous times to make contact with them but they don't answer their phones. When it eventually Rings to get through a customer care agent, the phone just switches off. I just want to say after supporting you with do many purchases, I would expect better service and I will have to go back to Takealot. At least their after sales service is excellent. I know now that if there are any refunds due or if there's any defects or damages to my purchase, they will respond immediately. Very disappointing.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (100%)