CH
Camilla H
Active since Mar 2009
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Poor Service and Empty Promises – A Disappointing Experience
After being turned away the previous evening due to the restaurant being fully booked, I popped in the next morning to ask about availability. A staff member assured me that while they were fully booked, we would definitely get a table if we arrived after 8 pm—no reservation required. Given that we had small children with us, we wouldn’t have taken this chance unless we were certain. To be extra cautious, I stopped by again at 7:30 pm, especially since loadshedding was starting at 8 pm. Another waiter confirmed there was no issue, took my number, and even said he’d call if a table opened up earlier. However, when we arrived at 8 pm as planned, a different staff member—who seemed to be the owner or manager—flatly told us they could not accommodate us. He claimed they had only ever said they might be able to help, which was absolutely not the case. Not only did he make no effort to resolve the situation (despite a vacant table being available), but his manner was abrupt and dismissive. There was no hospitality, no warmth, and certainly no attempt to acknowledge the inconvenience caused. This is clearly a busy and popular restaurant, but if you’re looking for a place that values customer service and honors its word, this is not it.
0 replies
22 months ago
Made phone upgrade a pleasure
An easy to navigate website with well priced items made it super easy to shop online. Ordered phone at 1pm, received confirmation that it had been dispatched at 2pm and received delivery the following morning at 9am. Pretty impressive! Second time I’ve used unbox and will continue to do so
53 replies
114 months ago
Power to You, apparently not!
<p>Over the last month I've experienced issues receiving calls from some (not all) numbers in that the call is dropped before it gets through. In the last week the problem has escalated in that most people can't get through to me and I've called Vodacom customer care every day to try and get resolved.</p> <p>After holding for 20-30 minutes every time (due to 'high call volume ') and speaking to an agent who either assured me that the problem would be fixed within a couple of hours or would be followed up by another department, it has not been fixed and I have no idea how to resolve.</p>
112 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)