LL
Linda L
Active since Jul 2011
11
Reviews
0
Industries
Reviews
11 reviews77 months ago
Great service - LG and Destined Fridge Repairs
Our dealing with Destined Fridge Repairs (Arens Phiri - tech) was an absolute 5 star experience from start to finish. From our call to LG at 9am (Shaneez sp?) to Arens calling and confirming that he would be at our house in 1 hour (all the way from Johannesburg to Pretoria) and Arens arriving well equipped with an array of parts in hand and a friendly and amazing demeanour. His product knowledge and handling of our fridge issue was superior, his workmanship fantastic. Arens had a great attitude and was always thankful and smiling - what an asset to your team! Well done Arens and please keep it up - your great attitude is what makes and what will continue to make you a success!
61 replies
80 months ago
PATHETIC Pick n Pay Southdowns
I have written numerous poor reviews about Pick n Pay Southdowns. Each time I get a call from the manager, but NOTHING more happens after the call to improve the service and they just seem to get worse! My last 2 visits resulted in the following: I was looking for Mr Muscle Shower spray and the refills, I spoke to the manager as there was not stock of either on the shelves. Manager told me that they no longer stock the refills of the Mr Muscle spray bottles. I asked him to speak to head office as he told me that they control stock for the store and was told that they have previously relayed feedback to the head office from customers, but ultimately the head office decides and basically 'do not take into account their or their customers' feedback After being told that they will no longer stock either product, the spray bottle is available there now. Yesterday I popped into the store to buy the bare minimum. 2 out of the 6 items I bought had the incorrect price when they were rung up - more expensive than they price on the shelves of course. This is an ongoing issue that I have raised before, wonder how many of their customers they actually steal from on a daily basis?? FIX YOUR STORE!!!!
105 replies
88 months ago
Pick n Pay Southdowns as pathetic as ever!
A 1 star rating for Pick n Pay Southdowns and Headoffice is much too high! Posted this COMPLAINT on the 31 Dec 2018 but never got a response from PnP. In fact, PnP did not have the courtesy to respond to any of the COMPLAINT posts from the 31 Dec to 15 Jan - TARDY! Do you just ignore them and pretend they never happened because you were all on leave? FYI - don't bother calling PnP headoffice after 4pm, they have all left for the day - the phone just rings. Change your posted working hours PnP as you are not open until 6pm as you claim. Moving on to Southdowns PnP: The manager is lethargic and unapologetic and Audrey has a general 'I don't give a damn attitude' - didn't bother greeting or acknowledging me throughout our transaction. I bought 2 packs of ostrich mince marked as a 'Buy 2 and get 20% off' Needless to say the 20% was not deducted from my slip and I had to query it - not the first or the last time this will happen! I queried this with the cashier which happened to also be the manager - he did not apologise and passed it on to somebody else, who passed it on to Audrey to authorise for refund. This is not the first time I have had service issues at this particular Pick n Pay - most of the staff there have a rotten attitude and NOTHING has improved over the years. I have complained several times about the inefficiencies of this store and it's poor quality staff, but clearly nobody cares, as they continue to operate below par. Continue like this and perhaps you will land up in the same situation as Edgars!
105 replies
89 months ago
Pick n Pay Southdowns as pathetic as ever!
A 1 star rating for Pick n Pay Southdowns is much too high! The manager is lethargic and unapologetic and Audrey has a general 'I don't give a damn attitude' - didn't bother greeting or acknowledging me throughout our transaction. I bought 2 packs of ostrich mince marked as a 'Buy 2 and get 20% off' Needless to say the 20% was not deducted from my slip and I had to query it - not the first or the last time this will happen! I queried this with the cashier which happened to also be the manager - he did not apologise and passed it on to somebody else, who passed it on to Audrey to authorise for refund. This is not the first time I have had service issues at this particular Pick n Pay - most of the staff there have a rotten attitude and NOTHING has improved over the years. I have complained several times about the inefficiencies of this store and it's poor quality staff, but clearly nobody cares, as they continue to operate below par. Continue like this and perhaps you will land up in the same situation as Edgars!
105 replies
98 months ago
Pick ' n Pay Southdowns - WORST STORE OF THE CENTURY
Pick 'n Pay Southdowns - badly managed, staff have the worst attitude - inefficient, unfriendly ,slow, lazy, the list goes on, badly stocked - ALL ROUND the worst Pick 'n Pay I have ever been to!! Items either have no price or the price marked on the shelf tags are different to what is charged at the till - usually more expensive at the till. I have been a regular at this store for a number of years and the service just gets worse - most of the staff that work there are arrogant, rude and act like they are doing you a big favour by working there - they are SLOW to do anything that you ask. Today I was there to collect my parent's SASSA payment on their behalf, I asked Stella in which line I should stand, she told me to stand at the cigarette counter and asked the lady at the till if she had enough cash, she proceeded to mumble that she didn't and simply walked off to continue chatting, leaving me standing there. I went up to Stella again and asked her which of the tellers I could go to - to which she replied "we don't have!" Annoyed by this time, I asked if I should go to 2 tellers if one did not have enough for 2 transactions or what I should do? Her rude response was that I must go and ask teller 1. Carol at teller 1, told me that she did not have enough cash in her till, but proceeded to arrange to get the cash from the back. Quite simply, a case of pure and utter lazinesss and arrogance on Stella's behalf - the cash was there but she was just too darn tardy and lazy. The staff at this store need a real attitude adjustment and wake up call! I think I will be moving my business to Doringkloof - although a further drive, staff are friendly and efficient - what a pleasure!
53 replies
100 months ago
Clientele Life - Disrespectful and poor service
Stay clear from this company and their products. This company's marketing team FAIL the first rule of Marketing 101 - do not annoy/irritate potential clients! They do this successfully by ensuring that they schedule automated voice calls at 18.48pm on a Friday night (REALLY??? - this is supper/family time for most families and WHO wants to be sold ANYTHING AT THAT TIME of day, let alone a FRIDAY NIGHT!!!) Face it - your products are a grudge purchase at the best of times, but you sure know how to emphasise this, by making use of automated cold calling at this time of night. I was told by your call center operator that it is a Clientele rule to not give out your Marketing Director's name when I requested it. Either this person's name is so protected because they get so many complaints or she doesn't have a clue who the Marketing Director is?? Funny thing, I just went on to the website and got Laura Ann Botha's name. Only problem though, I was left holding on for 7 minutes ( I eventually put the phone down) after asking their switchboard to put me through to her.. Don't waste you hard earned money as this company will not and does not care about you - they don't answer their phones at the best of times so imagine trying to claim from them...I shudder to imagine, but will never know as I will NEVER purchase any of their products!
210 replies
104 months ago
Hyperli (PATHETIC!)website a FARCE and JOKE!!
To put it in one word – PATHETIC!!! The Hyperli (pathetic) website only works successfully on ONE browser apparently. An ONLINE website is limiting all it’s ONLINE purchases/customers to one browser? HAHA! I tried using Google Chrome as they suggested and I encountered the exact same problem once again, the site hangs and when I click on 'continue' takes me nowhere. I asked a colleague to try too and lo and behold – exact same issue!!!! Nothing works from the SEARCH function to your ‘payment gateway' and you are an online store??? Biggest joke of the century!!! I'm no close to completing my purchase on your Hyperli PATHETIC site!
0 replies
118 months ago
BEWARE! Rochester avoid being held accountable
<p>One of the 2 x couches we purchased from Rochester in July has an unsightly 'oil' mark/stain on the seat. Upon calling Centurion where we made the purchase, I was told to complete a service request. The feedback from that request was that Rochester would collect the couch and attempt to 'clean the mark,' as they do not have any stock to exchange the couch. My issue is that the couch is covered with a dark fabric and in my experience, trying to clean a mark off a dark fabric will only cause the farbric to fade or go lighter, in the area that it is cleaned. I asked McCarthy what would happen if the mark did not come off or if the couch was damaged in any way when attempting to clean the mark off. He told me that 'Rochester would take full responsibility for it'. When I questioned McCarthy on what that meant: 'would I get a full credit, as I do not want a 'damaged couch?' he said that I would. I asked him to include this in a reply email to me, but he refused, saying that 'he could not do that as he would need to getconfirmation from the customer service agent re. the credit. All he did state in the email is that Rochester would collect the couch for cleaning. Why tell me one thing and then simply refuse to confirm it in writing? A bit dodgy if you ask me. Is it because 'taking full responsibility' is a broad statement that gives Rochester a loophole for being held fully accountable? I left a message for Nicky Simmonds from Rochester Headoffice to call me on Monday 15th August and I am still waiting for her to call me back. </p>
53 replies
127 months ago
Edcon/Edgars - Fashion disaster!
'Today, analysts speculate about whether Edcon can survive, as it faces job cuts
75 replies
130 months ago
Sanral VPC - PATHETIC!
My husband and I religiously pay our bills on a weekly basis via EFT, this despite Sanral inefficiencies and the exceptionally poor manner in which you conduct your business. I have emailed you numerous times since 2014 and always receive the standard 'enquiry record notification' email, but after that, the query is just 'closed' or not a further word heard from you. Since July 2014, instead of waiting for your invoices to arrive via post (like we had been doing since e-tolls were implemented), we began noting our travel on a daily basis and every Sunday, we calculate the total due via the e-toll calculator and make an EFT into the Sanral account. Payment is made within 7 days of first travel, so as not to incur any additional penalties or VPC admin charges. If you were actually doing your work, the balances due on both of our accounts as a result, would be zero! Instead, we are now sitting at R15,800.00 and R 1,800.00 respectively. Simple accounting works like this: once payment is received, the entire total debited to the account, is credited!! Instead, you choose to ignore our weekly payments, take our money and continue to keep debiting our accounts? Pls explain???
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
7 (63.63636363636363%)