RM
Renasha M
Active since Jul 2019
2
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0
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Reviews
2 reviews33 months ago
Inverter Issue
Dear HelloPeter, I am writing to bring to your attention a faulty inverter issue that has not been resolved despite numerous attempts to rectify the situation. I purchased an inverter from A.R.M ELECTRICAL & PLUMBING 13 July 2022 and it has not been functioning properly since the day it was installed. Despite repeated attempts to contact your customer service team and have the issue resolved, I have not received any satisfactory response. I paid R15,812 for an inverter than has not worked. I had to pay an additional R1,000 for wiring that had to be redone. From Day 1 after purchasing I have been requesting a refund because of a false delivery promise on the inverter and installation. To date I have only ever received faulty units that never worked, wiring the has completely messed up my whole house. I've been treated with zero respect as a client from the manager who has since left. The last unit provided only worked a hand full of times and has not been replaced. I've been requesting assistance and guidance from Andrea politely since beginning of July 2023 again with zero resolution. I'm a single mother who feels utterly helpless in this situation because no one seems to be listening or assisting. I'm being ignored after spending all that money and when I contact the new company manager, I've been told that if I want the refund, I must go find and ask the previous owner myself. I have provided your company with all the necessary information, including proof of purchase and details of the fault, but I have not received any response or assistance. This is unacceptable and I am extremely disappointed in the level of customer service that I have received. All I want is the inverter I paid for that works and the necessary guarantees and warranty. Why is a big company like A.R.M ELECTRICAL & PLUMBING allowed to do this to clients with no resolution. We have had no alternative electricity despite this payment and polite understanding since July 2022, Why is the allowed? Now I'm left begging as if they are doing me a favour by listening. What can be done here?
0 replies
82 months ago
Great service
I would like to recommend and commend the great service received from Carel Nortje Claim number: 1957996. Also from Matilda Ntshingila, Claims Specialist
105 replies
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