Arm Electrical and Plumbing
Claimed Business
Arm Electrical and Plumbing
Claimed Business
0 Reviews (last 12 months)
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in Home Services
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Recommended: Unlikely
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Renasha M
1 reviews | Active since Jan 2020
26 Jul 2023, 09:50
Inverter Issue
Dear HelloPeter, I am writing to bring to your attention a faulty inverter issue that has not been resolved despite numerous attempts to rectify the situation. I purchased an inverter from A.R.M ELECTRICAL & PLUMBING 13 July 2022 and it has not been functioning properly since the day it was installed. Despite repeated attempts to contact your customer service team and have the issue resolved, I have not received any satisfactory response. I paid R15,812 for an inverter than has not worked. I had to pay an additional R1,000 for wiring that had to be redone. From Day 1 after purchasing I have been requesting a refund because of a false delivery promise on the inverter and installation. To date I have only ever received faulty units that never worked, wiring the has completely messed up my whole house. I've been treated with zero respect as a client from the manager who has since left. The last unit provided only worked a hand full of times and has not been replaced. I've been requesting assistance and guidance from Andrea politely since beginning of July 2023 again with zero resolution. I'm a single mother who feels utterly helpless in this situation because no one seems to be listening or assisting. I'm being ignored after spending all that money and when I contact the new company manager, I've been told that if I want the refund, I must go find and ask the previous owner myself. I have provided your company with all the necessary information, including proof of purchase and details of the fault, but I have not received any response or assistance. This is unacceptable and I am extremely disappointed in the level of customer service that I have received. All I want is the inverter I paid for that works and the necessary guarantees and warranty. Why is a big company like A.R.M ELECTRICAL & PLUMBING allowed to do this to clients with no resolution. We have had no alternative electricity despite this payment and polite understanding since July 2022, Why is the allowed? Now I'm left begging as if they are doing me a favour by listening. What can be done here?
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Renasha M
1 reviews | Active since Jan 2020
26 Jul 2023, 09:50
Inverter Issue
Dear HelloPeter, I am writing to bring to your attention a faulty inverter issue that has not been resolved despite numerous attempts to rectify the situation. I purchased an inverter from A.R.M ELECTRICAL & PLUMBING 13 July 2022 and it has not been functioning properly since the day it was installed. Despite repeated attempts to contact your customer service team and have the issue resolved, I have not received any satisfactory response. I paid R15,812 for an inverter than has not worked. I had to pay an additional R1,000 for wiring that had to be redone. From Day 1 after purchasing I have been requesting a refund because of a false delivery promise on the inverter and installation. To date I have only ever received faulty units that never worked, wiring the has completely messed up my whole house. I've been treated with zero respect as a client from the manager who has since left. The last unit provided only worked a hand full of times and has not been replaced. I've been requesting assistance and guidance from Andrea politely since beginning of July 2023 again with zero resolution. I'm a single mother who feels utterly helpless in this situation because no one seems to be listening or assisting. I'm being ignored after spending all that money and when I contact the new company manager, I've been told that if I want the refund, I must go find and ask the previous owner myself. I have provided your company with all the necessary information, including proof of purchase and details of the fault, but I have not received any response or assistance. This is unacceptable and I am extremely disappointed in the level of customer service that I have received. All I want is the inverter I paid for that works and the necessary guarantees and warranty. Why is a big company like A.R.M ELECTRICAL & PLUMBING allowed to do this to clients with no resolution. We have had no alternative electricity despite this payment and polite understanding since July 2022, Why is the allowed? Now I'm left begging as if they are doing me a favour by listening. What can be done here?
0
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Charmaine-Donovan Stevenson
1 reviews | Active since Jan 2020
3 Apr 2023, 13:45
*******
Called back to fix their Inverter installation and they charged for this. They change their invoice to suit what they want. Would not recommend them.
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Charmaine-Donovan Stevenson
1 reviews | Active since Jan 2020
3 Apr 2023, 13:45
*******
Called back to fix their Inverter installation and they charged for this. They change their invoice to suit what they want. Would not recommend them.
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Heila B
1 reviews | Active since Jan 2020
16 Jan 2023, 13:05
Fix db box wires
Today I will give more then 5 star for this company. I'm in process of getting a court oder to get bad tenants out. The tenant removed all my db box wires there was no power in the property, and a cried rivers today, this people came out immediately to come to my rescue. I told them i don't have the money, I only have this amount, i wanted to show them my account is that amount. They told me no don't want to see it. They fix my db in 2hours time perfectly, no struggle work the 1st time the switch the power on. Best service I've got today. I can sleep perfectly tonight. Thank for you and your team.
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Heila B
1 reviews | Active since Jan 2020
16 Jan 2023, 13:05
Fix db box wires
Today I will give more then 5 star for this company. I'm in process of getting a court oder to get bad tenants out. The tenant removed all my db box wires there was no power in the property, and a cried rivers today, this people came out immediately to come to my rescue. I told them i don't have the money, I only have this amount, i wanted to show them my account is that amount. They told me no don't want to see it. They fix my db in 2hours time perfectly, no struggle work the 1st time the switch the power on. Best service I've got today. I can sleep perfectly tonight. Thank for you and your team.
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AM
Andrew M
1 reviews | Active since Jan 2020
22 Oct 2022, 11:14
Never Ever Again
Called for Leak detection on my pool. When calling I requested that leak detection equipment be used as the pool was losing water and all other avenues had been explored. Was told that it will be R2500. The crew arrived and proceeded to inspect the area. When the “Gas Test” was to begin it was established that the team did not have to correct equipment for the pressure test. In an endeavour to speed up matters and get the results I provided further “equipment” to cover their shortfall. Prior to the visit we had no power = load shedding = I called the company to enquire whether power was required - told “NO”. They needed to drill? It took from 08h30 to 11am to find the "leak" where one hole was drilled (when the power came back) and 4 paving bricks (on sand) were removed. Pool pipes were cut at the motor for the gas to be pumped. At the end when paying I was told "you know we charge by the half hour”. This amongst the many issues should have been stated up front. I was promptly presented with a bill of R5350. Adding to the torrid experience I later established that the solar ball valve had been damaged and is now in the permanent “on” position.
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Andrew M
1 reviews | Active since Jan 2020
22 Oct 2022, 11:14
Never Ever Again
Called for Leak detection on my pool. When calling I requested that leak detection equipment be used as the pool was losing water and all other avenues had been explored. Was told that it will be R2500. The crew arrived and proceeded to inspect the area. When the “Gas Test” was to begin it was established that the team did not have to correct equipment for the pressure test. In an endeavour to speed up matters and get the results I provided further “equipment” to cover their shortfall. Prior to the visit we had no power = load shedding = I called the company to enquire whether power was required - told “NO”. They needed to drill? It took from 08h30 to 11am to find the "leak" where one hole was drilled (when the power came back) and 4 paving bricks (on sand) were removed. Pool pipes were cut at the motor for the gas to be pumped. At the end when paying I was told "you know we charge by the half hour”. This amongst the many issues should have been stated up front. I was promptly presented with a bill of R5350. Adding to the torrid experience I later established that the solar ball valve had been damaged and is now in the permanent “on” position.
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Replies (0)AM
Andrew M
1 reviews | Active since Jan 2020
20 Oct 2022, 14:05
Never Ever Again
Called for Leak detection on my pool. When calling I insisted that leak detection equipment be used as the pool was losing water and all avenues had been explored. Was told that it will be R2500 - seemed to be more concerned about how the money will be paid than locating the leak. The crew rocked up and proceeded to attempt an inspection. TOOK A LOT OF TIME..... DID not have the correct parts to block off the gas, had to make do with what I could provide. There was never any rush. We had no power = load shedding = prior to their visit I called the company to enquire whether power was needed - told NO. BUT They needed to drill??? It took from 08h30 to 11am to find the "leak" where one hole was drilled and 4 paving bricks (on sand) were be moved. at the end when paying I was told "you know we charge by the half hour"..... so come in take your time stretch matters as long as possible - have the wrong equipment to create further delays and levy the fee R5,350. I am utterly disgusted at this what I term as a TOTAL RIP OFF. One star is too good!
Helpful (0)
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Andrew M
1 reviews | Active since Jan 2020
20 Oct 2022, 14:05
Never Ever Again
Called for Leak detection on my pool. When calling I insisted that leak detection equipment be used as the pool was losing water and all avenues had been explored. Was told that it will be R2500 - seemed to be more concerned about how the money will be paid than locating the leak. The crew rocked up and proceeded to attempt an inspection. TOOK A LOT OF TIME..... DID not have the correct parts to block off the gas, had to make do with what I could provide. There was never any rush. We had no power = load shedding = prior to their visit I called the company to enquire whether power was needed - told NO. BUT They needed to drill??? It took from 08h30 to 11am to find the "leak" where one hole was drilled and 4 paving bricks (on sand) were be moved. at the end when paying I was told "you know we charge by the half hour"..... so come in take your time stretch matters as long as possible - have the wrong equipment to create further delays and levy the fee R5,350. I am utterly disgusted at this what I term as a TOTAL RIP OFF. One star is too good!
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Replies (0)JN
Jay N
1 reviews | Active since Jan 2020
10 May 2022, 13:51
Electrical COC
I recently deployed ARM electrical to conduct a COC at my property. Their service was excellent and their staff was efficient. I will highly recommend their service to any one who is in need of electrical service
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Jay N
1 reviews | Active since Jan 2020
10 May 2022, 13:51
Electrical COC
I recently deployed ARM electrical to conduct a COC at my property. Their service was excellent and their staff was efficient. I will highly recommend their service to any one who is in need of electrical service
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Replies (0)