DM
Desmond M
Active since Aug 2019
2
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2 reviews35 months ago
Declined claim.
Good day Sir/Madam My name is Desmond I just wanted to complain about the very bad/poor service that I received from Apex motor warranty. I have been with company for more than three years and his is the first and legitimate claim that I submitted with them. On the 08th of May 2023 I took my car to Sarel’s Diagnostic Clinic here in George because I was experiencing false codes/information that my oil level was low. Whenever I checked the oil level it was fine. The Technicians at Sarel’s workshop informed me that the issue was the sensor (oil level sensor) and this needed to be replaced. I then gave them my Apex Warranty particulars so that they can engage with them. To my shock and surprise Apex responded with a letter stating that my claim is not covered by this policy and the cost of the repair will therefore be for my own account. Their letter further reads as below. THE REASON YOUR CLAIM IS NOT COVERED A mechanical warranty only covers specific items listed under the components covered section of your insurance policy wording. The component or parts you have claimed for is not one of these items. This morning 18th May 2023 I decided to give them a call with the sole aim of trying to highlight to them that they have made a mistake in their decision making but I realised that I was speaking to a lady who has limited knowledge about vehicles and engine management system. My conclusion is based on the fact that she would ask me to hold on whilst she consults another colleague. This happened two or three times and will every time return with negative responses. My explanation to the lady was as follows: This claim should have been approved since it falls under covered components because the problem here is a sensor. This sensor is faulty and triggers/sends incorrect readings to the ECU (Engine Control Unit). This then results in the oil level or low-level warning light to illuminate even when the oil levels are normal. I went on to tell her that without this sensor the ECU won’t know if the car needs oil refill and the entire engine will be broken. But all of that explanation fell on deaf ears. I was told that the decision remains unchanged! Can you please assist me if possible. Desmond. This is a citation from the policy wording document I received from them. Page number 15: “MANAGEMENT SYSTEM Engine and transmission management control units, sensors and solenoids, Diff lock actuator, Turbo ECU Unit & Supercharger ECU.”
53 replies
82 months ago
Failure to pay instalment by PDA
Good ever Sir, I would like to get advise on the following matter: I am under debt review and have always been paying my installment and never skipped since I started in 2013.In June 2019 I called DebtBusters and enquired about my balances.. I was shocked to learn that one of the creditors has withdrawn from the Debt Review Process and yet I was never informed about this. I was then advised by DebtBusters to call ABSA and get the reason for their withdrawal. I called the bank and I was told by Absa that in 2013 there was a non payment for a month and as a result they decided to withdraw from the Debt Review Process. ABSA said to me that they forwarded a communication to DebtBusters about their decision but no one told me. In the mean time DebtBusters managed to talk to ABSA to put my accounts back on Debt Review but My concern is that according to my calculations I was supposed to be finishing those accounts now however the bank have provided bigger amounts now which are going beyond 2019 towards the end of 2020. I felt that this is unfair towards me and sent emails to DebtBusters asking them to investigate this matter and get the consultant or employee who failed to do his work so that he/ she or the company itself be held accountable and take responsibility for these further payments to ABSA. They have never responded to me on the responsibility part except to telling me that the accounts are back on debt review. WHAT SHOULD I DO ABOUT THIS MATTER..PLEASE HELP
0 replies
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