MR
Melanie R
Active since Aug 2019
2
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2 reviews63 months ago
Horrible Service
So last nite, after weeks of the kids being indoors, I convince hubby to take us out for dinner. We go to a local eatery called Giovannis in Woodmead. I have great memories of the one in Illovo. Anyways the place is completely empty so we are both happy for our safety yet heartbroken about the business suffering to survive. Hubby orders the Spezzatino Giovanni (Calamari, Prawns, Line Fish And Mussels With Thinly Cut Veggies) but asks to please remove the mussels. He hates mussels and crab. We have a water outage in the area so I am not surpised that their toilet didnt flush when I took my newly potty trained Maya to the loo. Slight disappointed they didnt think to put a jug of water or wet wipes for patrons to use to clean their hands. Nevertheless I brush it off. Food takes ages to arrive and kids are starting to get annoyed. The owner is busy enjoyin his own meal and didnt think we make an apology let alone the cold waiter who didnt even seemed happy to be there. Shame. The food finally arrives and 3/5 are pretty tasteless. I poured garlic on mine which helped. Hubby meal’s is shockingly full of crab. He simply moves to the side cos hes not a complainer. The owner finally decides to check on us halfway through the meal after he had his own dinner. Hubby who is the sweetest person alerts him there is crab in his meal which wasnt mentioned on the menu (just in case the next person is allergic to it). He immediately responds in a rude manner that it wasnt crab. We are both shocked at this response. It was indeed crab. Unless we are both dumb. He proceeds to ask what was ordered still claiming there is absolutely no crab in this meal (which he didnt even know what it was). Hubby responses that he was clear with the ingredients as per menu and asked for mussels to be removed. Owner stormed off to get the menu and realizes his mistake when the item was pointed out to him. Oh ok he says. Instead of an apology, he tells us he can simply make a new meal if we are unhappy. Which we obviously didnt need. What awful service and bad attitude from the owner. Thats the reason the restuarant is empty and here we felt sorry for him thinking its covid. Horrible horrible horrible Experience.
0 replies
81 months ago
HORROR OF MR PRICE HOME SERVICE
I am so frustrated with service i received at MRP Home / Mr Price Home. OMG. My dilemma started with an in-store purchase of a Chest of Drawers for my daughters room. For the R4000 I paid, I found the quality to be extremely poor. was unsteady. I contacted them and was asked to send invoice and pics. I did and then was called to send more pics. I lost interest and got a carpenter friend to HELP fix it with reinforcements. I then decide to buy cushions online from them. Made the purchase online on the 25th July and paid for EXPRESS DELIVERY. A week later, I get a call from a delivery guy telling me that he was in Bruma, the other side of Joburg. I live in Sandton. He sounded annoyed and said Mr Price people gave him the wrong address. I gave him my full address and he promised to deliver the following day. NO DELIVERY the next day. I called the delivery company toward the end of the day and they knew nothing about my delivery. They needed a reference number which I was never sent. The only one I got from Mr Price via email was not on their system and not in their format. I tweeted Mr Price Home several times on Friday in agrer and was told the delivery would arrive on Monday. No apology at all. At 4:49pm today I get an email from Mr P Home telling me that delivery was made and I must enjoy unpacking. ***FFFFFFFF?????? NO DELIVERY WAS MADE TO MY HOUSE ALL DAY.... I tweet and all them. Today to my horror I wake up to a public tweet from Mr P Home telling me where they delivered it, (MY ADDRESS expect in a different part of Joburg). A whole LIVE post on twitter for the whole world to see. They realise their mistake and instead of deleting it, they just DM'ed me the very same message. I have no more words.
105 replies
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1 Star
2 (100%)