KB
Karen B
Active since Aug 2019
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
Total ****! Stay away!
Total ****!!!!! Stay away. They promise delivery again and again and waste your time. When I wrote my first hello Peter review they threatened my life, saying they had my address and would spend money to teach me a lesson. Horrible, aweful people who are just out to **** you of your money.
0 replies
26 months ago
Total ****!
Total ****!! Absolutely appalling experience. Paid and was promised delivery of chairs the next day as they had a truck coming my way. It never arrived. 2 weeks later and multiple promised delivery times and dates later and still no delivery. I have spent multiple hours waiting for deliveries which don’t arrive. Some numbers I was using have stopped working and others go totally unanswered today. When I did manage to reach someone last week, their excuse was they had a big sale and were very busy.
0 replies
34 months ago
Absolutely awful service and products
Absolutely awful customer service experience end to end. It look me 7 months to get the right pieces of furniture I ordered and even then they are not up to the quality they were advertised as. I am still waiting on a lightbulb for a lamp which has not arrived even though multiple promises have been made. I placed and paid for my order 1 June 2022. Firstly they got the shipping logistics incorrect and I had to drive 4 hours to Jhb - the first time to collect an order which turned out not to be mine in Dec 2022 - it took 6 months to send me the wrong order. I had to drive the incorrect order back to Jhb only to collect an order which was mine in Feb 2023 but the table was not set up as I had asked. It was upside down. Nothing looked as it did in the pictures and original descriptions (they have since updated their website descriptions but I have screen shots). Their pictures of products are ****** from other places on the internet if you do a return image search. Lots of promises but really there is no excuse for this awful service and poor product delivery. I have just accepted what I have received as it was no longer worth the ongoing fight where they would not even have the decency to return my calls.
0 replies
81 months ago
CROOK, SCAM, BE WARNED< DO NOT USE
***Response from owner when i threatened to publish this review: Good Luck for all your words. We cant help. We are Crooks yes thanks.**** "Do not use Duncan Logistics Removers - they are wholly unprofessional and untrustworthy. We engaged Duncan Logistics Removers to pack and move our house at 7am on Friday 2nd August 2019. We completed all the professional looking forms and I estimated we required at least 50 boxes packed. They requested 80% of the price paid upfront to secure the professional moving team for that date. The representative on the phone said he would be there himself. We paid well before and doubled checked it was OK 3 days before. On the Thursday evening at 6pm we received a text requesting to move the date to another day. We said this was not acceptable as everything was arranged. He said they would come but would be a little late. He would not give an estimated time. On Friday no-one arrived at all and there was little response to requests for clarification of expected time. At 4pm we were told the truck had broken down. At this point we sought to cancel the service company merely as we had already done 15 bakkie loads ourselves during the day and packed most of our house. He refused to cancel. They would arrive first thing the next day. At 7am a scruffy and pretty dirty, small, flat back van arrived not much larger than our Bakkie with 2 people. They only had 30 boxes even though we had requested, and paid for, 50. They clearly did not have experience of professional packing and packed plates and glass in bunches without any separating protection. The boxes were overfilled and they started stacking them on the stoop. We stopped them stacking them as they would risk breaking things. We tried to cancel again having seen how inexperienced the packers were and also the size of the team and van - this was refused. So we allowed them to put one flat (unstacked) load of boxes on their van. The van then would not start. We spend almost an hour helping them first push start (having top push ourselves), then jump start, and eventually towing them up a hill with a Land Rover to get the van working. We were now running out of time to get things done so we got some helpers from our Farm and another bakkie. In the end we did 28 runs with our Bakkies and by the time we had finished Duncan Logistic Removers had done 4. We had originally said to the owner that if we were not to cancel when they did not arrive on the moving day then they could unpack as we had already done 15 bakkies runs by the end of the day and packed most of the house. We did not want them to do this as they were clearly not experienced packers or unpackers. The driver then refused to leave until we paid the full 20% balance owed - which appeared to be all of what they were being paid. Things got quite difficult as they continued to refuse to leave as they had no money for petrol to get back to their home. In the end out of sympathy we gave them 500 ZAR. During the day the owner repeatedly put down the phone on us when we called with issues. When his drive would not leave and we threatened the police he said ‘I am not scared of the police - please call them’. The owner of this company is clearly a crook who gives the appearance of being a professional company but then rips off both his customers and his staff.
0 replies
81 months ago
CROOK, SCAM, DO NOT USE, BE WARNED
***Response from owner when i threatened to publish this review: Good Luck for all your words. We cant help. We are Crooks yes thanks.**** "Do not use Duncan Logistics Removers - they are wholly unprofessional and untrustworthy. We engaged Duncan Logistics Removers to pack and move our house at 7am on Friday 2nd August 2019. We completed all the professional looking forms and I estimated we required at least 50 boxes packed. They requested 80% of the price paid upfront to secure the professional moving team for that date. The representative on the phone said he would be there himself. We paid well before and doubled checked it was OK 3 days before. On the Thursday evening at 6pm we received a text requesting to move the date to another day. We said this was not acceptable as everything was arranged. He said they would come but would be a little late. He would not give an estimated time. On Friday no-one arrived at all and there was little response to requests for clarification of expected time. At 4pm we were told the truck had broken down. At this point we sought to cancel the service company merely as we had already done 15 bakkie loads ourselves during the day and packed most of our house. He refused to cancel. They would arrive first thing the next day. At 7am a scruffy and pretty dirty, small, flat back van arrived not much larger than our Bakkie with 2 people. They only had 30 boxes even though we had requested, and paid for, 50. They clearly did not have experience of professional packing and packed plates and glass in bunches without any separating protection. The boxes were overfilled and they started stacking them on the stoop. We stopped them stacking them as they would risk breaking things. We tried to cancel again having seen how inexperienced the packers were and also the size of the team and van - this was refused. So we allowed them to put one flat (unstacked) load of boxes on their van. The van then would not start. We spend almost an hour helping them first push start (having top push ourselves), then jump start, and eventually towing them up a hill with a Land Rover to get the van working. We were now running out of time to get things done so we got some helpers from our Farm and another bakkie. In the end we did 28 runs with our Bakkies and by the time we had finished Duncan Logistic Removers had done 4. We had originally said to the owner that if we were not to cancel when they did not arrive on the moving day then they could unpack as we had already done 15 bakkies runs by the end of the day and packed most of the house. We did not want them to do this as they were clearly not experienced packers or unpackers. The driver then refused to leave until we paid the full 20% balance owed - which appeared to be all of what they were being paid. Things got quite difficult as they continued to refuse to leave as they had no money for petrol to get back to their home. In the end out of sympathy we gave them 500 ZAR. During the day the owner repeatedly put down the phone on us when we called with issues. When his drive would not leave and we threatened the police he said ‘I am not scared of the police - please call them’. The owner of this company is clearly a crook who gives the appearance of being a professional company but then rips off both his customers and his staff.
0 replies
81 months ago
CROOK, SCAM, DO NOT USE, BE WARNED
***Response from owner when i threatened to publish this review: Good Luck for all your words. We cant help. We are Crooks yes thanks.**** "Do not use Duncan Logistics Removers - they are wholly unprofessional and untrustworthy. We engaged Duncan Logistics Removers to pack and move our house at 7am on Friday 2nd August 2019. We completed all the professional looking forms and I estimated we required at least 50 boxes packed. They requested 80% of the price paid upfront to secure the professional moving team for that date. The representative on the phone said he would be there himself. We paid well before and doubled checked it was OK 3 days before. On the Thursday evening at 6pm we received a text requesting to move the date to another day. We said this was not acceptable as everything was arranged. He said they would come but would be a little late. He would not give an estimated time. On Friday no-one arrived at all and there was little response to requests for clarification of expected time. At 4pm we were told the truck had broken down. At this point we sought to cancel the service company merely as we had already done 15 bakkie loads ourselves during the day and packed most of our house. He refused to cancel. They would arrive first thing the next day. At 7am a scruffy and pretty dirty, small, flat back van arrived not much larger than our Bakkie with 2 people. They only had 30 boxes even though we had requested, and paid for, 50. They clearly did not have experience of professional packing and packed plates and glass in bunches without any separating protection. The boxes were overfilled and they started stacking them on the stoop. We stopped them stacking them as they would risk breaking things. We tried to cancel again having seen how inexperienced the packers were and also the size of the team and van - this was refused. So we allowed them to put one flat (unstacked) load of boxes on their van. The van then would not start. We spend almost an hour helping them first push start (having top push ourselves), then jump start, and eventually towing them up a hill with a Land Rover to get the van working. We were now running out of time to get things done so we got some helpers from our Farm and another bakkie. In the end we did 28 runs with our Bakkies and by the time we had finished Duncan Logistic Removers had done 4. We had originally said to the owner that if we were not to cancel when they did not arrive on the moving day then they could unpack as we had already done 15 bakkies runs by the end of the day and packed most of the house. We did not want them to do this as they were clearly not experienced packers or unpackers. The driver then refused to leave until we paid the full 20% balance owed - which appeared to be all of what they were being paid. Things got quite difficult as they continued to refuse to leave as they had no money for petrol to get back to their home. In the end out of sympathy we gave them 500 ZAR. During the day the owner repeatedly put down the phone on us when we called with issues. When his drive would not leave and we threatened the police he said ‘I am not scared of the police - please call them’. The owner of this company is clearly a crook who gives the appearance of being a professional company but then rips off both his customers and his staff.
0 replies
81 months ago
SCAM, CROOK, BE WARNED, DO NOT USE
***Response from owner when i threatened to publish this review: Good Luck for all your words. We cant help. We are Crooks yes thanks.**** "Do not use Duncan Logistics Removers - they are wholly unprofessional and untrustworthy. We engaged Duncan Logistics Removers to pack and move our house at 7am on Friday 2nd August 2019. We completed all the professional looking forms and I estimated we required at least 50 boxes packed. They requested 80% of the price paid upfront to secure the professional moving team for that date. The representative on the phone said he would be there himself. We paid well before and doubled checked it was OK 3 days before. On the Thursday evening at 6pm we received a text requesting to move the date to another day. We said this was not acceptable as everything was arranged. He said they would come but would be a little late. He would not give an estimated time. On Friday no-one arrived at all and there was little response to requests for clarification of expected time. At 4pm we were told the truck had broken down. At this point we sought to cancel the service company merely as we had already done 15 bakkie loads ourselves during the day and packed most of our house. He refused to cancel. They would arrive first thing the next day. At 7am a scruffy and pretty dirty, small, flat back van arrived not much larger than our Bakkie with 2 people. They only had 30 boxes even though we had requested, and paid for, 50. They clearly did not have experience of professional packing and packed plates and glass in bunches without any separating protection. The boxes were overfilled and they started stacking them on the stoop. We stopped them stacking them as they would risk breaking things. We tried to cancel again having seen how inexperienced the packers were and also the size of the team and van - this was refused. So we allowed them to put one flat (unstacked) load of boxes on their van. The van then would not start. We spend almost an hour helping them first push start (having top push ourselves), then jump start, and eventually towing them up a hill with a Land Rover to get the van working. We were now running out of time to get things done so we got some helpers from our Farm and another bakkie. In the end we did 28 runs with our Bakkies and by the time we had finished Duncan Logistic Removers had done 4. We had originally said to the owner that if we were not to cancel when they did not arrive on the moving day then they could unpack as we had already done 15 bakkies runs by the end of the day and packed most of the house. We did not want them to do this as they were clearly not experienced packers or unpackers. The driver then refused to leave until we paid the full 20% balance owed - which appeared to be all of what they were being paid. Things got quite difficult as they continued to refuse to leave as they had no money for petrol to get back to their home. In the end out of sympathy we gave them 500 ZAR. During the day the owner repeatedly put down the phone on us when we called with issues. When his drive would not leave and we threatened the police he said ‘I am not scared of the police - please call them’. The owner of this company is clearly a crook who gives the appearance of being a professional company but then rips off both his customers and his staff.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)