ID
Insimbi Design Studio
Unclaimed Business
ID
Insimbi Design Studio
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Insimbi Design Studio
Insimbi Design Studio has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Insimbi Design Studio across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
Tamara G
1 reviews | Active since Jan 2020
15 Oct 2025, 09:42
STAY AWAY!!!
Such a horrible, disgusting service. The table was sent back twice with defaults and broken chipped glass. Claudia then handed me over to her husband which gave more promises, after months it was delivered which was worse than the first two times. This has been going for year now and not once have I managed to EVER use the table. Quick to take customers money but not willing to fix or replace it to standard
Helpful (0)
|Replies (0)TG
Tamara G
1 reviews | Active since Jan 2020
15 Oct 2025, 09:42
STAY AWAY!!!
Such a horrible, disgusting service. The table was sent back twice with defaults and broken chipped glass. Claudia then handed me over to her husband which gave more promises, after months it was delivered which was worse than the first two times. This has been going for year now and not once have I managed to EVER use the table. Quick to take customers money but not willing to fix or replace it to standard
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Sept 2024, 07:25
Extremely poor service
We ordered a large custom made table(4.8 x 1.2), The service was not that bad until the final payment has been made, then it went downhill. The table arrived and was to long to only have 2 feet, it needed a centre leg, when speaking to the owner he mentioned that he noticed the problem in the workshop but assumed it will sort itself out He then offered to make and send an additional foot piece that we must then just ***** onto the table, it has now been nearly 3 weeks and no foot, and the table just keeps sagging in the middle. The other issue was that the chipped a piece of the top off in transit and when they were assembling the table at our premises they used the wrong *****s and *****ed them straight through the top. I find the service verry unprofessional and would not encourage anyone to spend money here.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Sept 2024, 07:25
Extremely poor service
We ordered a large custom made table(4.8 x 1.2), The service was not that bad until the final payment has been made, then it went downhill. The table arrived and was to long to only have 2 feet, it needed a centre leg, when speaking to the owner he mentioned that he noticed the problem in the workshop but assumed it will sort itself out He then offered to make and send an additional foot piece that we must then just ***** onto the table, it has now been nearly 3 weeks and no foot, and the table just keeps sagging in the middle. The other issue was that the chipped a piece of the top off in transit and when they were assembling the table at our premises they used the wrong *****s and *****ed them straight through the top. I find the service verry unprofessional and would not encourage anyone to spend money here.
0
Replies (0)KB
Karen B
1 reviews | Active since Jan 2020
23 Jun 2023, 12:26
Absolutely awful service and products
Absolutely awful customer service experience end to end. It look me 7 months to get the right pieces of furniture I ordered and even then they are not up to the quality they were advertised as. I am still waiting on a lightbulb for a lamp which has not arrived even though multiple promises have been made. I placed and paid for my order 1 June 2022. Firstly they got the shipping logistics incorrect and I had to drive 4 hours to Jhb - the first time to collect an order which turned out not to be mine in Dec 2022 - it took 6 months to send me the wrong order. I had to drive the incorrect order back to Jhb only to collect an order which was mine in Feb 2023 but the table was not set up as I had asked. It was upside down. Nothing looked as it did in the pictures and original descriptions (they have since updated their website descriptions but I have screen shots). Their pictures of products are ****** from other places on the internet if you do a return image search. Lots of promises but really there is no excuse for this awful service and poor product delivery. I have just accepted what I have received as it was no longer worth the ongoing fight where they would not even have the decency to return my calls.
Helpful (0)
|Replies (0)KB
Karen B
1 reviews | Active since Jan 2020
23 Jun 2023, 12:26
Absolutely awful service and products
Absolutely awful customer service experience end to end. It look me 7 months to get the right pieces of furniture I ordered and even then they are not up to the quality they were advertised as. I am still waiting on a lightbulb for a lamp which has not arrived even though multiple promises have been made. I placed and paid for my order 1 June 2022. Firstly they got the shipping logistics incorrect and I had to drive 4 hours to Jhb - the first time to collect an order which turned out not to be mine in Dec 2022 - it took 6 months to send me the wrong order. I had to drive the incorrect order back to Jhb only to collect an order which was mine in Feb 2023 but the table was not set up as I had asked. It was upside down. Nothing looked as it did in the pictures and original descriptions (they have since updated their website descriptions but I have screen shots). Their pictures of products are ****** from other places on the internet if you do a return image search. Lots of promises but really there is no excuse for this awful service and poor product delivery. I have just accepted what I have received as it was no longer worth the ongoing fight where they would not even have the decency to return my calls.
0
Replies (0)CR
CN R
1 reviews | Active since Jan 2020
21 Dec 2022, 10:41
Outstanding workmanship
We had never met Claudia and her team but went by pure faith in their abilities. We could not be happier with our table. Our courier was slightly challenging but Claudia went out of her way to accommodate us. We definitely rate them 5 stars. Their work is amazing
Helpful (0)
|Replies (0)CR
CN R
1 reviews | Active since Jan 2020
21 Dec 2022, 10:41
Outstanding workmanship
We had never met Claudia and her team but went by pure faith in their abilities. We could not be happier with our table. Our courier was slightly challenging but Claudia went out of her way to accommodate us. We definitely rate them 5 stars. Their work is amazing
0
Replies (0)JG
Janneke G
1 reviews | Active since Jan 2020
9 Sept 2022, 12:28
Not as advertised. Avoid at all cost.
I ordered a coffee table and bedside table from this company a couple of months ago. I had a very negative experience. Everything about it was horrible. I contacted them for a delivery quote, which they gave me and I paid. While the order was on the way there was some issues with the delivery now being more expensive, I was already very nervous that this was a scam and was thrown when they requested more money. Thankfully they were kind enough to cover the extra delivery cost. However when the items arrived it was quite a shock. The items look nothing like the pictures on the website. The bedside table is completely different, different colour, different handles. When I queried this I was tol that I was supposed to specify which wood I wanted etc, this was quite frustrating to me as I literally sent them the picture of the bedside table I wanted but that was apparently not clear enough. The coffee table is an absolute disaster. The workmanship is terrible, the actual size of the coffee table was advertised as 1.5x800, the actually coffee table was 1.27x550. The sides of the wood is uneven. The wood is pulling skew and its only been 6 months. After reporting the issues in March I was partially refunded (50%) of the cost of the coffee table at the end of May, nothing for the bed side table. I didn't appreciate the interactions with the owner either, they were incoherent, made a ridiculous amount of excuses. It was really infuriating, if the issues were sorted out immediately then a whole bunch of these excuses (suppliers, business trips, couriers, executive decision making by suppliers, covid, floods) could have been avoided. I was very disappointed with each interaction I had with this company, I was let down by the quality of the products and the degree to which it differed from the product advertised and I really hope to never have to interact with them again. I wouldn't wish the experience I had on anyone and for that reason my advise would be to stay as far away from this company as possible. I know I will.
Helpful (0)
|Replies (0)JG
Janneke G
1 reviews | Active since Jan 2020
9 Sept 2022, 12:28
Not as advertised. Avoid at all cost.
I ordered a coffee table and bedside table from this company a couple of months ago. I had a very negative experience. Everything about it was horrible. I contacted them for a delivery quote, which they gave me and I paid. While the order was on the way there was some issues with the delivery now being more expensive, I was already very nervous that this was a scam and was thrown when they requested more money. Thankfully they were kind enough to cover the extra delivery cost. However when the items arrived it was quite a shock. The items look nothing like the pictures on the website. The bedside table is completely different, different colour, different handles. When I queried this I was tol that I was supposed to specify which wood I wanted etc, this was quite frustrating to me as I literally sent them the picture of the bedside table I wanted but that was apparently not clear enough. The coffee table is an absolute disaster. The workmanship is terrible, the actual size of the coffee table was advertised as 1.5x800, the actually coffee table was 1.27x550. The sides of the wood is uneven. The wood is pulling skew and its only been 6 months. After reporting the issues in March I was partially refunded (50%) of the cost of the coffee table at the end of May, nothing for the bed side table. I didn't appreciate the interactions with the owner either, they were incoherent, made a ridiculous amount of excuses. It was really infuriating, if the issues were sorted out immediately then a whole bunch of these excuses (suppliers, business trips, couriers, executive decision making by suppliers, covid, floods) could have been avoided. I was very disappointed with each interaction I had with this company, I was let down by the quality of the products and the degree to which it differed from the product advertised and I really hope to never have to interact with them again. I wouldn't wish the experience I had on anyone and for that reason my advise would be to stay as far away from this company as possible. I know I will.
0
Replies (0)WB
Warren B
1 reviews | Active since Jan 2020
8 Jul 2021, 20:01
Insimbi Design Studio- Poor quality, bad service and dont offer refunds
Wouldn't recommend Insimbi Design Studio. We ordered a table and desk and the overall workmanship was poor, within a couple of weeks the table top and benches split at the joins. They have replaced it twice and the 3rd table received split within the 1st week of receiving it. The desk we ordered also had to be rebuilt as the dimensions were such that it was too high to sit at and your legs could not fit under the drawers. We had to constantly follow up on the status of the furniture and throughout the process they refused to refund us.
Helpful (0)
|Replies (0)WB
Warren B
1 reviews | Active since Jan 2020
8 Jul 2021, 20:01
Insimbi Design Studio- Poor quality, bad service and dont offer refunds
Wouldn't recommend Insimbi Design Studio. We ordered a table and desk and the overall workmanship was poor, within a couple of weeks the table top and benches split at the joins. They have replaced it twice and the 3rd table received split within the 1st week of receiving it. The desk we ordered also had to be rebuilt as the dimensions were such that it was too high to sit at and your legs could not fit under the drawers. We had to constantly follow up on the status of the furniture and throughout the process they refused to refund us.
0
Replies (0)