DD
Deborah D
Active since Aug 2019
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Hertz rental – unexplained debit and shifting damage claim
I am sharing my experience to warn others about how important it is to photograph every part of a rental vehicle before driving away. I returned a Hertz rental vehicle on 30 December 2025. During the return inspection, the staff member recorded “grille damage” as the main issue and said it would be referred to assessors. I was told I would receive an email with further details. Instead, an amount of R3,002.60 was debited from my credit card almost immediately, with no prior communication, no invoice, no photographs and no explanation. On 12 January 2026, I wrote to Hertz to dispute the unexplained debit and request documentation. The first response from Hertz only arrived on 6 February 2026, stating that the branch had requested damage documentation. When I carefully reviewed the photos I had taken when collecting the vehicle, it became clear that the grille damage had already been present before my rental. I sent Hertz the photographs, after which they acknowledged that the grille damage was pre-existing and issued a partial refund of R1,957.01. The remaining charge was then attributed to a scratch on a wheel rim. Notably, this scratch was only recorded after I voluntarily mentioned to the inspector that the car had experienced a slow puncture during my rental. Had I not raised this point honestly, the scratch would likely never have been noted. Unfortunately, while I had photographs of the grille taken at collection, I did not have a close-up photo of the rim to demonstrate that the mark was also pre-existing. While I appreciate that Hertz eventually acknowledged the grille damage was not caused during my rental and refunded that portion, the process raised serious concerns: • A debit of over R3,000 was taken without prior explanation or documentation • There was a 25-day delay before any response to my dispute • The initially recorded damage (the grille) turned out to be pre-existing • The final charge related to a different item noted only after further inspection Advice to anyone hiring a car This experience taught me a valuable lesson: take detailed photos of everything before leaving the rental lot. Photograph: the grille bumpers all body panels each wheel rim windscreen interior Those photos were the only reason I was able to prove that the initial damage claim was incorrect. I hope this experience encourages greater transparency in how damage claims are communicated to customers and helps other renters protect themselves.
0 replies
3 months ago
Unexplained debit of R3,002.60 – rental returned 30 December 2025
I have copy-pasted part of the email I sent to Hertz at this email address: cust.relations@hertz.co.za <cust.relations@hertz.co.za>. on 12 January 2026 "I am writing to query and formally dispute an unexplained debit made on my credit card following a vehicle return. I returned a rental vehicle to the uShaka International Airport, KZN branch on 30 December 2025. At the time of return, I was informed that a minor issue noted would be referred to assessors and that I would receive an email the latest the following day with further details. No such email or documentation was received. However, on 31 December 2025, an amount of R3,002.60 was debited from my credit card, reflected as “HERTZ RENT A CAR PAROW”. This charge was made without any prior notification, invoice, itemised breakdown, assessor’s report, or supporting photographs. I request the following in writing: A full itemised breakdown of the R3,002.60 charge The assessor’s report on which this charge was based Photographic evidence of the alleged damage Clarification as to why my card was debited before any communication or documentation was provided For completeness, I note that on 2 January 2026 I completed the “How was your rental?” feedback email, at which time I was not yet aware, however, that my credit card had already been debited without any of the promised documentation or prior notification. I feel it is important to note that this issue will be reflected in the future feedback I provide. Please treat this as a formal dispute pending receipt of the above documentation. I look forward to hearing from you, so that this matter can be resolved promptly." To date (21 January 2026, I have had no response).
0 replies
15 months ago
Incredible Connection doesn't honour its deal nor does customer relations honour its word.
I am still waiting, after purchasing a new Mac laptop from Incredible Connection Tygervalley on 19 October 2024, for the gift voucher that was part of the purchase. I last was in contact with Mpho Mo***eng Customer Service Agent Pepkor Lifestyle Customer Relations, who sent me a screenshot showing a gift voucher balance of R1000, however, when I signed in to the 'gift voucher' section on the website, it showed a zero balance. I sent Ms Mo***eng a screenshot, and she said she would get back to me. Two days later, I wrote to Ms Mo***eng asking her for a response, as I had not heard from her. That was on 06 December 2024. To date, which is over a month later, I have had no response. I have just emailed Ms Mo***eng for a response. I have spent a lot of time in trying to get Incredible Connection to honour its deal to no avail, and I would appreciate help in getting the company to honour its deal and for its customer relations to honour its word.
0 replies
16 months ago
Disorganised business - watch out for deals they do not want to honour
On 19 October (note, the purchase date in my first review was incorrect), I purchased a new Macbook Air M1 for the stated price of R15999 from INCREDIBLE CONNECTION (IC)at the Tygervalley branch in Cape Town. The tag next to the said laptop stated that there was a saving of R1000 and then under that was written 'R500 voucher'. I took a screenshot. The sales staff - at least 3 of them- explained that I would get the voucher after purchase and could spend it on an item in the store. I asked for my voucher once I had paid and then was told the voucher would arrive by email in about a week or more. I subsequently got an email from JDG buy&get at Incredible Connection informing me that I needed to send a copy of my ID, which I did. I then got another email informing me: 'Thank you for registering your recent purchase, unfortunately the product you purchased does not qualify as part of the promotion for the Buy and Get voucher.' I rep**** that it is unacceptable and also sent a screenshot of the deal. I also sent a review to Hello Peter on 25 October. On 30 October, I received a curt reply 'Noted your voucher will be issued latest tomorrow.' I received it on 01 November. It is now 7 weeks later, and after contacting the IC customer support line twice - where they stated that the balance on the voucher showed as R1000 (but on my side, it showed a zero balance)I still cannot use the voucher. On 04 November, I received am email from a customer service agent, with a photo attached showing proof that the voucher balance is R1000, so I mailed her with a photo showing proof that there is a zero balance on my side. She told me she would come back to me. I am waiting to hear from her. I am extremely disappointed and would not recommend IC.
0 replies
18 months ago
Incredible Connection special revoked after purchase
On 12 October, I purchased a new Macbook Air M1 for the stated price of R15999 from INCREDIBLE CONNECTION (IC)at the Tygervalley branch in Cape Town. The tag next to the said laptop stated that there was a saving of R1000 and then under that was written 'R500 voucher'. I took a screenshot. The sales staff - at least 3 of them- explained that I would get the voucher after purchase and could spend it on an item in the store. The staff even mentioned some items I could buy such as a bag. I asked for my voucher once I had paid and then was told the voucher would arrive by email in about a week or more. I subsequently got an email from JDG buy&get at Incredible Connection informing me that I needed to send a copy of my ID, which I did. I then got another email informing me: 'Thank you for registering your recent purchase, unfortunately the product you purchased does not qualify as part of the promotion for the Buy and Get voucher.' I would like to know if anyone else has had this same experience. I will now contact the relevant department at IC to ensure that they honour their stated specials. I would also like them to explain what 'save R1000' means, because I do not see that there was a saving of R1000 in my purchase, as I paid R15 999.
0 replies
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