JC
Jocelyn C
Active since Aug 2019
3
Reviews
0
Industries
Reviews
3 reviews31 months ago
Very pleased with the service I received when viewing the apartments at the Ox, the staff were very friendly and well informed
Very pleased with the service I received when viewing the apartments at the Ox, the staff were very friendly and well informed. The units were neat and just what I am looking for.
131 replies
43 months ago
Excellent Service
John made the process of purchasing our car an absolute breeze. We would like to thank him for going above and beyond, the kind of service we received is so rare and needs to be commended.
133 replies
81 months ago
Credit card account closing nightmare
I have been an FNB customer for many years and have not had any major problems, I always recommend them to friends and family. However with my recent experience with closing my credit card account this may have changed my mind. I phoned for a settlement amount on the 9 July 2019, to which I paid the amount over straight away while I was on the phone with the consultant. A few days later I saw there was still an amount outstanding which was a bit confusing so I called FNB back and they explained that there was a transaction that had not gone through when I paid over the settlement, which made sense and I was happy with that. When I had the money to make the further payment for the additional amount outstanding I made the payment plus a bit extra, which was on the 1 August 2019. I did this all while on the phone with FNB. The consultant I was speaking to said I would receive a call from the credit card division within 5-7 working days. I have not received any calls from FNB, I have had to call them and the last consultant I spoke to was incredibly rude and told me that I still owe, but according to my statement I am actually in credit, the said consultant made me hold for 17 minutes while “getting a manager” which never called me back. Please sort this out immediately as I do not want this account anymore and would like to continue having a happy client/service relationship with FNB.
210 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
0 (0%)