RB
raeesah B
Active since Aug 2019
4
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Reviews
4 reviews29 months ago
Buffalo logistics terrible service.
Poor service. Tshepo the call center agent tell us that I'm sorry you lost your money. There is nothing we can do. Pearl the stupid and *********** manager who shouldn't even be a manager had a **** attitude and didn't know how to solve a issue!!! She shouldn't even be a manager. They don't care about other people things or money aslong as they get paid on time Idiots!!!!! They had the wrong address and now making it like it is my problem
0 replies
60 months ago
DISHONEST BUSINESS
I bought a item from them and paid them on time. After I paid they didn't reply or come back to me with a tracking number. No one was answering or willing to help. When I did get hold of someone he/she told me "looks like I lost my money, they can't find Emily the person who u helped me" Very bad customer service and dishonest!
0 replies
81 months ago
Very Disappointed Customer
Kulula incident report To whom it may concern On the 13 of August we boarded the flight from Johannesburg (OR Tambo) to Cape Town international, MN107 When we arrived at check-in for our baggage and boarding passes, we weighed our luggage and we were notified that one of our bags were overweight (25 kgs). We were given 20 kgs for my husband I and another 20 kilos for our infant. The teller at the check-in quite rudely told us that she is going to have to charge us over R300 for the extra weight. And had already proceeded with writing out the invoice and handed it to us. This was without discussion or explanation to reach a resolve. We had travelled numerous amounts of times with all the domestic airlines and have never come across a situation of the sort. My argument is, yes, one bag was overweight and the other was way underweight. Totalling way less than what is our limit. So why inconvenience a customer (who has a nine-month-old child with fever and ear aches) to change over extra weight from one bag to another while dealing with an infant and the stress and unprofessionalism of the staff. With regards to the mention of unprofessionalism of the staff. During this whole debacle we had asked to speak to speak to a supervisor THABANG TSHETO (who came in guns blazing and ready) NOT IN A POSITIVE WAY. First off, he was speaking in his native tongue and not speaking a common language between the us, himself and the teller. (Bothabile) Instead of calming the situation down and explaining to the customers why and how it should be done...he blurted out information in an attacking tone, implying that it’s this way or no way. In my opinion a supervisor is there to be a medium between his staff and us, to satisfy the need of a paying customer whilst also carrying his procedure. The supervisor also threatened after hearing that we are going to lodge a complaint to send his complaint in first and rushed off to his desk in the interim. He said “LET US OUT OUR COMPLINT IN FIRST, BEFORE THEY DO” We will not be flying with KULULA again as this sort of unprofessionalism in my eyes cancels out the human factor of the organisation. I am not asking for special favours as a mother with an infant I am questioning the reality of being or putting yourself in a scenario of the sort and completely being brushed aside which is an ‘I don’t care it’s not my issue’ pay or else!’ I feel that THABANG TSHETO is ill-equipped for his position and incapable of handling issues of this sort in a professional manner. This is the SECOND incident I have encountered with this airline and I am extremely dissatisfied with the frontline staff of the airline. Kind Regards, Raeesah Bhamjee
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Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)