BP
Benita P
Active since Aug 2019
6
Reviews
0
Industries
Reviews
6 reviews28 months ago
****mers or False advertising
They were responsible for the payouts of vendors at the Nickel Market, 2 weeks later we still haven't received a single cent... At this stage I'm not sure if we are being ****med and AE Switch stole our money or are they just really pathetic in payment processing...
0 replies
46 months ago
FNB Connect signal terrible
The signal of FNB Connect is terrible... It can be loadshedding anywhere in South Africa and the signal is offline, doesn't necessarily have to be your area... Can understand if it off when loadshedding but I'm experiencing disruptions for 12 hours of the day when we only have loadshedding for 6 hours
134 replies
52 months ago
Contract still not activated after more than a week
Received the unit more than a week ago and still not activated on Network, Phoned Numerous times and everytime we are being told that it will take an hour or so, more than a week later and still nothing. The not sure if they meant to say 24 to 48 days instead of hours for activation
159 replies
64 months ago
FNB Life Division Sucks
FNB Life division is pathetic, I think they look for the dumbest people they can employ... First they can't seem to change a debit date then they double debitted an account and can't seem to understand what I mean that they double debitted me since October for an account that is up to date. You can't phone in and I'm still waiting more than a week for for this to be resolved... If somebody phone you you can expect that they would hold you on the line for 8 minutes and then drop the call without getting back to you...Maybe a Hello Peter review would encourage a response...
56 replies
71 months ago
FNB life violating debit order mandates...
FNB Life Cover Where can I lay a formal complaint regarding the FNB Life Department... Since January they tried to debit on the 26th of each month even though every month the debit ordet bounced... I've asked the numerous times to move the debit order to the 10th of each month yet again to have the debit order go through yesterday... I've even cancelled my mandate through the FNB app and yet I'm still being billed a penalty fee for the debit order that bounced even though I've asked numerous times to move the debit order to a date when there is funds in the account....
315 replies
81 months ago
FNB Loans Collections Department a bunch of Liars
I've done a personal loan through FNB in April 2019, before the first instalment was due, I've settled the full outstanding. I was after that been charged more interest and a debit order was done to put the Personal Loan in a credit balance. After numerous hours on the phone end of May the amount was refunded back to me in June. I've requested that the account should be disabled from my profile so i can't transfer money over to that account by mistake. I was advise it takes 45 days to disable the loan on my profile. On 30 July , more than 60 days after I've requested the personal loan to be deactivate on my account, I've again by accident transfer money over to the Loan. I've immediately phoned and spend again 2 hours of my time on the phone to request FNB PERSONAL LOANS Department to do their job as I've asked previously. I was advise they will refund the amount within the 7 to 9 days. I wasn't happy at that stage but if that is the process, As the customer I'm probably wrong. Today is business day 12 and yet nothing has been refunded yet. I was promised that the amount be refunded before 17:00 on 15 August 2019. Yet when I've tried to phone after 5 they've already left at 16:30. Phoned again this morning to speak to an arrogant Phulane Dumelang that so what if I'm upset Angeleen the Team leader is in a meeting, she did escalate my refund andas the customer I can't be included in the mail correspondence he is going to send her. I just have to deal with it that nothing can be done. I've requested to speak to the manager and was advise he is not yet in. As I've advise Lungile Gumede yesterday at Premier banking, and Phulane today. I need a bank that is honest, If you can lie to me numerous times about my money, I'd rather like to Close all my accounts since it is now getting a matter of principle rather than the amount that needs to be refunded.
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)