TM
Tony M
Active since Aug 2019
2
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Reviews
2 reviews45 months ago
Vodacom Customer Care a Joke.
I have never dealt with such incompetent people as the customer care at vodacom, it is a joke. I have not been able to phone out since Tuesday last week (20/09/2021) as vodacom keeps telling me I do not have enough airtime?? I have loaded up to R160.00 since and get the same results. After spending 2 days and more than 7 hours on the phone, dealing with robots and people that should not be holding their positions. I am still in the same boat. I lost it on friday and appoligise for my swearing when I was told that they have only put in a request for technical assistance for data and not the phone issue even though I phoned and spoke to different people about this issue. As a pensioner I get jobs very seldom and need to deal with clients for equipment requirements, I am lucky to get jobs in future due to not been not able to use my phone. Vodacom you can keep the R160.00 rand airtime that I kept on loading without one phone call as I want nothing further to do with your company and once my data sim is used up, I am also changing that over to MTN starting today with my phone as I am waiting for them to transfer my number over, which should be in the next hour.
1 reply
83 months ago
Disapointed with the outcome on a complaint lodged with Isuzu
I would like to bring to your attention with regret and disappointment my experience with the Service agents, Johnston’s Isuzu Kokstad, and Key Delta Mobeni who did the last two services to my Isuzu extended cab, Bakkie. (120,000 km and 135,000 km Service.) With regards to Key Delta Mobeni I collected my vehicle and on my way home, I noticed that the steering was shaking so I pulled over at Speedy Tyre and Exhaust in Amanzimtoti and to have them check the front wheel balancing, only to find out from them that the front left wheel nuts were loose. “That was problem no one.” Problem number two: Because of the extreme dusty conditions of the roads I drive almost every day, 95% on dirt roads and especially over the last few months. I am self-employed and work in construction in the rural areas. Because of the terrible dust, I thought it would be a good idea to ask them to change my air filter at 15000 km interval instead of the normal 30000 Km, which would have been for the next service unfortunately or should I say “very fortunately,” in my hast that morning I grabbed the wrong air filter from my garage, which Key delta did bring to my attention on collection of the vehicle. From Speedy tyre and exhaust, I drove home and proceeded to put the correct air filter in. When I removed the lid of the air filter, I noticed to my horror that the one round selector bracket clip was broken and the air filter was standing open at that end. I proceeded to lifted the lid and noticed that the air filter was still clean but the top of the lid was full of dust…… air takes the least path of resistance, obviously all this dirt was bypassing the filter and going straight through the turbo into the engine. I am totally lost for words, how could the Service agents not report this very serious damaged Air filter box, which has huge financial implications? To make matters worse, I do not know how long I have been driving like this?? I reported the matter to Isuzu customer complaints and after investigation, with Key Delta Mobeni I have been told that they can’t give me any concession or financial assistance with regards to repairing any damage that may be caused to the turbo or engine going forward. Amazing, as this was caused through their gross negligence?? They did however replace the air filter box at their cost. Isuzu Kokstad might have broken the box when they changed the filter and did not report it, we will never know, but Key Delta Mobeni did not report it either. “We as customers in faith, pay good money for services from the agents but will have to bear the cost for any repairs due to their incompetence or negligence. I am just glad my wheel did not come off, because I would probably have been told it was my fault for not checking my wheel nuts after the service and the cost to repair is my problem.”
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