UK
Uwe K
Active since Aug 2019
3
Reviews
0
Industries
Reviews
3 reviews15 months ago
Old Standard Bank Cession – Holding me to Ransom?
More than 30 years ago I bought a vehicle through Standard Bank’s vehicle finance ( called Stannic at the time). At that time they required me to cede a policy I took out with Charter Life ( now Liberty and part of the Standard Bank group I believe) as collateral. The vehicle has long been paid off, then on-sold at some stage and probably s****ped by now. About 3 months ago I requested to surrender my policy and get a pay-out. The insurance company informed me that Standard Bank still holds a cession over the policy for which I need to get a Cession Cancellation Letter from them. I duly did request this rom the bank and that is where the problem is. Despite multiple phone calls and emails to various persons at support and complaints call centres, being shunted from pillar to post, submitting documents, branch visit, I have gotten nowhere for the past 3 months. I require the policy pay out for a particular investment opportunity which is being put in serious jeopardy by this delay. Standard Bank’s refusal to provide me with this letter feels like being held to ransom over my policy. It is patently obvious that the requirement for the cession as collateral for a vehicle I bought through Stannic more than 30 years ago has long fallen away. And for the record, I am not indebted to Standard Bank for any other reason either. I have had my issues with banks over the years, particularly the mayor ones, but this lack of service from Standard Band tops it by far.
53 replies
76 months ago
Shoddysonic not Supersonic
At the end of September 2019 I signed up with MTN’s service provider Supersonic for a fibre connection at my home and was told it would take about a week. The days came and went so after further enquiry an installation date of 15 October 2019 was set. The day came and went with a no-show by Supersonic’s installation sub-contractor Odyssey. After no uncertain complaining and putting myself out the installation proceeded a couple of days later, which took 3 days to get my fibre up and running. I thought well its done now and the aggravation is over but I was wrong……. Two weeks later the fibre installation was starting to fall of the walls. I notified Supersonic and an MTN quality inspector was sent out to assess the situation. He agreed that the installation is very shoddy and that there have been problems with this installer before. He said the job is non-compliant on a number of aspects – fibre run not properly secured and externally not run conduit or mini-duct to protect against the sun, non-compliant connection to MTN’s infrastructure, non-approved termination box used etc. The inspector said a re-install would be required ( not only a repair) and that he would action this. I said that under the circumstances I do not wish to have Odyssey back on site but rather a competent and qualified contractor. Some two weeks later the same technician from the same shoddy installer arrived on site unannounced, wanting to repair his rubbish installation with a hammer and a couple of cable clips. I naturally sent him away and informed Supersonic that this not acceptable – a competent contractor is required, bringing along all necessary materials, tools and equipment, to re-do / remedy the installation. This was on 19 November 2019… I am still waiting…..despite numerous Whatssapp comms with Supersonic.
61 replies
81 months ago
They take money and do nothing
Paid a deposit in Jan 2019 and promised delivery of garage door in two weeks. Despite numerous emails, calls, sms nothing happened week after week. Then ask for my money back which was not done. Delivered a Letter of Demand but no response. I am now proceeding to the Small Claims Court
0 replies
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