SD
Sivuyile D
Active since Sep 2019
2
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2 reviews15 months ago
Unsatisfied customer with poor service.
I brought back a brushcutter 37.6 CC FS161STLH back to Burmeisters in East London in Quigney on the 15th November 2024 at 09h46. The brushcutter's spinning head popped out and needed it to be fixed as it's still under warranty. I was told that it will be done by Monday the 18th November 2024. I came to collect the following day which was Tuesday the 19 November 2024 and I was told that they'd call me as it hasn't come back yet to the store. Days went by without feedback so I decided to go and check on the 13th December 2024. A person that assisted me went to receiving to check and came back and told me that the machine hasn't arrived yet and they'd call me. I again went to check on the 10th of January 2025 and the same tune was sung once again. I once again went there today being the 29th of January 2025 to check and to also bring back another machine which is falty and still also under warranty. They said that the person working on the machine was off today and will get a call tomorrow with feedback after staying there for over and 1hr 30 minutes. On top of that, the other machine's part will only arrive on Friday the 31st of January 2025 after 12h00 and I'll get a call as soon as the parts arrive.
0 replies
51 months ago
Makro and SnoMaster Ombudsman
I logged a call on the 21st of September 2021 with SnoMaster which is ice machine bought from Makro (Ref No: JOB33824)... I have been following up only to be told that the part ordered will be coming the following week. It's been the same story every week I called and no body calls me up until today. I have lost business in October, November, December being the peak period and even now I'm still losing business. I lost R6975 weekly income besides peak season which normally doubles. This has damaged my reputation with my customers as I was also giving them feedback which was never lived up to and eventually asked them to wait until I get back to them.
53 replies
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