CV
Carin Van Zyl Smith
Active since Sep 2019
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Top Movers
We have received outstanding, 5 star service from Albertinia Movers, The team are highly efficient and displayed good attitudes. We can highly recommend this company.
0 replies
10 months ago
Discovery Chat
I have received tedious despicable shocking service from Discovery on their chat. there is absolutely NOTHING to rate!!! I had to repeat myself for almost an hour!!! It should not be acceptable!!!
106 replies
12 months ago
Misleading Consumers
Subject: Misleading Consumers PAXI [#CSA0013RLU] [JEBAG1V]/ [#CSA0013QAE] [JE6T4PL] Dear Reader, I’m writing to raise a serious concern about misleading service received at your store regarding PAXI deliveries. I was given two delivery options for the big bag, clearly printed on the PAXI bag: 1) 3–5 days for R139 2) 7–9 days for R119. I paid for the 3–5 day option, faster delivery. The assistant confirmed reliability and that I'd get a SMS —which I did. But to my shock, after leaving the shop I received the SMS stated an 11-day (ELEVEN) delivery estimate—more than double the time paid for. I returned to the store, the same assistant said she selected the correct option and brushed off the issue, telling me to “contact PAXI.” There were no in-store notices or disclaimers about delivery delays. If I’d known the truth, I would’ve chosen the cheaper option—or used another service entirely. What’s frustrating is the lack of accountability. The transaction took place entirely in a PEP store, with PEP staff, on a PEP till, using PAXI-branded packaging—and yet I’m told it’s “not PEP’s responsibility.” To draw a parallel: I asked what to do with a faulty cell phone if I bought it there, assistant said, “Bring it back to us.” So. I asked “why are PEP prepared to take responsible for phones by outside suppliers, but not for services like PAXI, could it be because they are well aware that they are misleading clients????” This inconsistency is not only confusing—it’s misleading and borders on misrepresentation. The system and staff likely knew up front, that delivery would take longer, yet still sold me the “faster” option. I expected better from PEP. Consumers deserve honesty and accountability, not shifting blame after the money is in the till. She referred me to the PEP Help Desk, I contacted them twice and they confirmed what the Shop assistant said and shunting away from any accountability on behalf of PEP. This is NOT fair to consumers, this should not happen. According to the Consumer Act consumers have the right to get what they pay for. This feels like a setup designed to deceive, not deliver. For transparency, I’ve included the SMS and the Helpdesk response. I’m also forwarding this to: HelloPeter/ Consumer Goods & Services Ombud/ Courier & Delivery Ombud/ PAXI / RSG Radio (anonymously) This kind of service is unacceptable—and should never become the norm. PEP should display passion towards service and ethics.
58 replies
13 months ago
Takealot Enzo Cosmetics
Dear reader Cc. ENZO COSMETICS HELLOPETER Re: Complant I have purchased the 5l shampoo and 5l conditioner combo from your supplier in South Africa, TakeALot today. Upon opening the box I noticed that there are no seals around the lids and when I picked it up I with NO uncertainy instantly knew that its not 5l in per bottle. Please note the black pen line of the capacity of product in each bottle. I decanted the Shampoo into 2x2l bottels and there is harly 3l of shampoo product agter allowing the bottle to run out. I havent decanted the Conditioner yet, but with cer*****y can tell that it's not 5l as advertised and per indication on the bottles. With the bottle the 5l conditioner does not even weigh 4kg. I consider dishonest business practices in a very serious light. Why shod consumers check up on tgese things and what about those who expect it to be right and are neing deceived in a very serious light. Please view the photos.
111 replies
23 months ago
FNB Home Loan sucks!!
One star is actually way too much. We have been given extremely poor service from the Home Loan division ever since we app**** for a Home Loan and wish to close an old acc. We have forwarded documents repetitively with excuses like 'off sick' and 'out of office' 'long weekend'. We had to chase feedback constantly and had to start the process over and over again every-time someone else pick up the query. People spoken to Corne, Thabo, Tarren, Nkesane, Natasha, Nanette, Chat online, phone calls etc etc. etc.. Is an absolute nightmare even after receiving a reference number its hopeless. And they are not giving the same answers consistently. Requested documents for closure over-and over never sent. Refund promised never paid. The staff seems to be all on sick leave, the job stops and no one have the same information at hand. pleasehelpme@fnb are useless. You can never get hold of the person previously spoken to as numbers are refused and the next person don't have a clue of previous conversations/mails. hslsce@fnb also couldn't resolve! Requested management assistance, also ignored. Struggling since early April!
53 replies
25 months ago
TEMU INCAPABLE OF CONTACT WITH BUFFALO SA
TEMU IS NOT HELPING OR OFFERING A SOLUTION Their appointed courier company BUFFALO LOGISTICS AKA COURIERS SOUTH AFRICA - is HOPELESS One star is too.. much credit for Buffalo, I cannot describe the total incompetence of this company and their individuals. I have tried without end, their whatsapp line...16, their landlines (always unanswered), their email addresses eg. ***********, ***********; *********** HR email, accounts email etc. When Facebook messages are read and deleted without reply. I responded to the link on their sms, I tried their web chat and after an hour and 15 min nobody chat back to me, It is an absolute JOKE and waste of time, Once, I rep**** on their email to me with all required detail and photos and got a response almost immediately, asking for the same information that was just supp****, AGAIN. So, they are not even bothered to read the emails. This has been going on for 10days! THIS COMPANY IS A HOAX, BEWARE!!! I have flooded them in every way I could to get results, nothing work. I asked TEMU who appointed Buffalo for help. I have been going in circles for days at end. Even TEMU cannot get the issue resolved, Temu continuosly ask me to do the same things over and over and continue to ask for the same evidence. Temu are incapable of solving the issues and cannot establish contact with Buffalo South Africa themselves, how on earth do they expect consumers to do so??!?! Both Temu and Buffalo are not in the 21st Century with regards to service, YET, if you have a desire to be frustrated use Temu and Buffalo SA. Temu Ticket 1711613190184508
56 replies
25 months ago
BUFFALO LOGISTICS AKA COURIERS - HOAX
One star is too.. much credit for Buffalo, I cannot describe the total incompetence of this company and their individuals. I have tried their whatsapp line...16, their landlines (always unanswered), their email addresses eg. support@buffaloex.com, judy.jooste@bufflogistics.com; support@bufflogistics.freshdesk.com HR email, accounts email etc. When Facebook messages are read and deleted without reply. I responded to the link on their sms, I tried their web chat and after an hour and 15 min nobody chat back to me, It is an absolute JOKE and waste of time, Once, I rep**** on their email with all required detail and photos and got a response almost immediately asking for the same information AGAIN. So, they are not even bothered to read the emails. This has been going on for 10days! THIS COMPANY IS A HOAX, BEWARE!!! I have flooded them in every way I could to get results, nothing work.
0 replies
27 months ago
Well Done!
We can highly recommend the Durbanville branch. We have received outstanding service and guidance from the word go. Its a pleasure to deal with individuals who consider service as an integral part of doing business. Well done Emile and Janneke!
0 replies
30 months ago
Dead men walking
I am struggling to get a refund. I find the service of BuffaloL South Africa to be pathetic, ********** to say the least. If you phone you land up on a voice recorder. If you email you receive an automated email response with a ticket number, but no response(s) After numerous emails, incl proof and after commenting on their FaceBook page etc etc I managed to get the paperwork for the refund (two weeks). The account details was changed without notice (and suddenly this month its the old account number that must be used again). Eventually after two weeks I managed to get the paperwork, completed it and returned it with proof of payment. Thereafter without clear instruction from the start, I was then told (delaying tactic) that a screenshot as proof of payment isn't what they are looking for and they need it to look different, which I also had to provide, and provided. Thereafter, after documents was confirmed as received. I was told that the payment will take another 7 - 14 days to clear in my bank account. It is more than two weeks later again and I am still NO further. I am not getting feedback only automated responses. Buffalo South Africa have no pride in their level of service and seems to be reluctant/*********** to help. They leave one hanging without feedback until one have to fight and beg for response. Please view comments on their Facebook page https://www.facebook.com/buffalocouriers there are so many complaints daily ! They do not seem to improve and or have any effort of improving as it is clear that I am not the first and that this level of service has been going on and on and on, are they breathing? i am now considering legal advice and will keep them responsible for all legal fees, if full payment is not received within the next twenty four hours.
0 replies
60 months ago
Outstanding Service
I have received outstanding notable service from Kyle at Car Michael Car Club Dealership, V&A Waterfront Cape Town, since we walked into the dealership until the vehicle was delivered. Thank you for priding yourself with service with integrity, well done
0 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (73.33333333333333%)