AV
Andre van der Merwe
Active since Sep 2019
2
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2 reviews5 months ago
they go wrong - and way too often
I have various Eco flow products. The reason is simple, whilst expensive, in principle it is a good concept that I had started with a simple backup solution that has subsequently expanded. Overall, the products integrate well. The problem unfortunately is the circuit board’s inputs and outputs on combined pc boards is a recipe for disaster. The unit like most products these days is very much a digital experience which is app and Wi-Fi linked, periodically receiving upgrades etc. Once again, these upgrades are worked-up centrally, probably for the US or EU markets – but don’t interact well with the products p**** in SA. Here in comes the problem - they go wrong - and way too often. I have had 5 replacements on the delta pro in less than two years. Either I have taken the product to Heidelberg (Gauteng) myself to save time or they have collected via courier (1 week lost of the product’s use). A recent software upgrade is still an unresolved issue after a couple of months – I was given a direct line to an HQ technical person. Great having the personal attention, but when the problem remained unresolved …. repeatedly, including another unit exchange, I politely and professionally expressed my frustration. I now don’t get any feedback! So – customer experience is 0/10. Product experience on the delta pro – NOT great at all. The delta 2 and extra battery has been okay 8/10 – also has its issues. Would I do it again – almost certainly not The products are portable, which serves a purpose, that in theory, I require because I live in sectional title. Sectional title comes with all kinds of restrictions that I can (legally) circumvent, with a bit of compromise, with these units This comes at an exceptionally high cost that all the hassles simply do not justify. I now believe I have an alternative solution where I could make another plan around portability/temporary set up. Mu suggestion – if you want true portability, do your homework – but these are no more than a very expensive ‘okay.’ If you have space restriction or unit restrictions - first find other solutions with your body corporate. We are a free-standing ground unit with a garage that in hindsight would have posed no issue to a permanent set up. Retrospectively - a little compromise with the solar panels and no issue.
0 replies
80 months ago
Avoid ikhokha -from our experience
We purchased an ikhokha mover lite through Takealot a couple of weeks ago - no problem with the delivery. The set up with ikhokha has been a nightmare. Back office support has been very poor - slow and even non-existent. Call center waiting times are ridiculous and the option to leave a message is pointless as you don't get a call back. As for emails - the first was semi-answered, thereafter flatly ignored! Now a couple of weeks on we a have a plastic number pad that does not work. From our experience I would suggest trying another company
315 replies
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