TV
Tyrone B
Active since Sep 2019
3
Reviews
0
Industries
Reviews
3 reviews74 months ago
Poor service from FNB - no update or feedback on queries.
A transaction using a Nomad Point of Sale machine failed on 07 March 2020 due to a connection error. The store showed me the failed transaction on their side and suggested that the funds would reverse after a few hours. On 10 March 2020, I noticed that the funds were no longer reserved, but actually debited off my credit card. I've submitted a dispute form to FNB on 11 March 2020 alongside supporting evidence that this transaction was conducted twice since the first one failed. I've received no feedback from FNB on this and have been calling their call centre since 16 March 2020 trying to figure out what is going on. Each time, the consultant tells me that there's no feedback and escalates the ticket. On 24 March, I spoke to a consultant who told me that the ticket was marked as 'resolved' but there was no feedback listed. They again escalated it and told me I'd get feedback. Not a single time since escalating this did I receive feedback from FNB. It's been two weeks since I've tried to get assistance with this and I'm not getting any tangible assistance from FNB. I've been trying to get this resolved to avoid additional interest being charged for an amount that I did not spend. This is really poor service from FNB. No feedback is given to customers and all the consultants do is escalate the situation and nothing happens.
105 replies
76 months ago
No feedback from FNB on issue logged over a month ago
I called FNB's call centre in December 2019 to enquire about and dispute credit card interest as the manner in which I was being charged interest didn't align with how I was informed, when enquired, that interest is calculated. After explaining to me exactly how interest is calculated, the call agent offered to refund the interest if I change my auto-payment scheme to the full balance due. I always settle my credit card at the end of each month, so this didn't make a difference to me, so I agreed. I was informed that the refund was approved (by the agent's manager) and that it should reflect within 3 - 5 working days. It's now January 2020 and the autopayment scheme has changed, but I still haven't been refunded the interest. When calling the call centre again, I'm informed that the request for refund was denied. I quoted the initial call's reference number and no one can see the ticket because they aren't the agent that handled it. For a week I've now been told that they've requested the agent to contact me. I was not informed, in any way, that the refund was denied, in fact, I was informed that it was approved and that I should expect it to reflect soon. Now, calling the call centre I get the same response from the agents that there is nothing that they can do and I'm yet to be contacted by the original agent. This is really poor service from FNB, and quite a far my usual experience with them.
183 replies
79 months ago
Radz Photography - Very Unprofessional Photography Service
Dealing with Radz Photographer has been an extremely unpleasant experience. Emails, text messages and phone calls go ignored/unreturned. We ordered a wedding package and were supposed to get a photobook as part of the deliverables. Our wedding was in June 2019 and the contract states that all packages will be delivered within 4 - 6 weeks after the event. In preparation of the photobook, we were told we could not choose the pictures or finalise the book as "having the clients do that delays the process". She insisted that she wanted final payment before sending the book for printing. We paid the balance and waited, but received no response. After two weeks we tried to get hold of her again, and eventually, she told us the book is ready to be delivered. This was late September 2019 (a full 3 months after our wedding). When the book was delivered, there was a spelling mistake on the cover (our names of all things were spelt incorrectly). We promptly informed her of this issue and she only responded after 2 days of trying to get hold of her. After she agreed to reprint the book and fix her mistakes, two weeks went by without any feedback. We emailed again to get an update but received no response. Further messages and emails and calls went unreturned. Eventually, one afternoon, she answered and I explained that what she was doing is very unprofessional. She offered no apology or explanation and simply said that she would find out from the studio. I asked her to please give me feedback within 24 hours. A day later, with still no feedback received, we attempted to call her again only to discover that she had blocked my wife's cell number. We know this because calling from another cell number at least caused her phone to ring. We then set out to leave feedback on her social media platforms (Facebook and Instagram) and quite frankly to try to get hold of her, but our comments were almost immediately deleted and we've been blocked from the pages. The issues don't stop there: - some photos from the morning of our wedding went missing and we weren't informed of this until we pushed to see those pictures specifically - the delivered USB stick with our photos contained random shots that clearly shouldn't have been included (e.g. shots of her car, and other lighting test shots). It seems as though she just copied the photos off the camera memory card and delivered it to us. Only a few pictures, that were used in the photobook, were professionally edited. - she doesn't respond to emails and questions - she has a strict "no calls" policy but doesn't respond via the official email channel - after making the final payment, it is virtually impossible to get hold of her If you are considering using Radz Photography, I highly recommend that you reconsider.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (66.66666666666667%)
1 Star
1 (33.333333333333336%)