TM
Thomas M
Active since Sep 2019
2
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2 reviews5 months ago
Poor service at Renault Kempton Park
The service at Renault Kempton Park is absolutely unacceptable. I will never take my car there again, and I will strongly discourage anyone from doing so. I took my car in on Friday, 7 November 2025 for a routine annual service and was assisted by Nonkululeko Mabona. Later that day, she called to say the wiper blades were worn and needed to be replaced. I agreed and informed her that the car is covered by a maintenance plan. She requested the details, which I emailed to her at 9:30 AM. In the afternoon, she called again to say the car was ready for collection but claimed I had not sent the maintenance plan details. I disputed that, and after checking, she admitted the email had come through. She then said they didn’t have wiper blades in stock but promised to call me the following week to bring the car in for replacement a process that would supposedly take only thirty minutes. She never called. On Wednesday, 12 November, Renault Head Office contacted me for a service rating. I told them I could only rate them a four because I was still waiting for Nonkululeko’s call. I also mentioned that I had called her on Tuesday, 11 November, left a message, and never received a callback. Within five minutes after that call from Head Office, she suddenly called to apologize and asked me to bring the car in on Thursday, 13 November for the wiper blade replacement. I agreed. However, she then insisted I pay a deposit, even though I had already sent her the maintenance plan details. When I reminded her of this, she claimed she had not received it and asked me to resend it which I did immediately. Shortly afterward, I received an SMS confirming my appointment for Thursday before 8:30 AM. I arrived at 7:50 AM, only to find that they had not done the required administrative work and had not even contacted the maintenance service provider. I was told to wait while they tried to make contact, but was also informed that they would not work on the car until they were paid and, to make matters worse, they still did not have wiper blades in stock and could not say how long it would take. At that point, I had had enough. I took my car and left. The level of incompetence, poor communication, and disregard for customers at Renault Kempton Park is disgraceful. The staff are disorganized, unreliable, and completely indifferent to customer satisfaction. They are, without a doubt, the worst service centre I have ever dealt with.
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80 months ago
Bad Service at Bradlows Festival Mall in Kempton Park
I purchased two Restonic queen size beds on laybe at Bradlows at Festival Mall in Kempton Park. The total cost of the two beds was R9 999.00 and I paid a deposit of R1 000. On Saturday the 21st of September 2019, I went to the store to pay the remaining R8 999 and specifically requested them to deliver my beds on Monday the 23rd September 2019, the Manager of the store, Thabiso, agreed and he even confirmed with the delivery person on the phone in my presence. The reason I requested the delivery on Monday was that I could arrange someone to be at my house to receive the goods. On Monday morning, the 23rd September 2019, I called the store, just to make sure that our agreement still stands, and they confirmed. When I arrived at home on Monday at about 16h20, the beds were not delivered, I then called Thabiso on his cellphone, 079 928 3876 to enquire about the none delivery of my beds, he responded with an attitude, to begin with and said they tried calling me in the morning to confirm if they can deliver. I ask him as to how can that be since on Saturday I was specific about the delivery and on Monday morning I called just to confirm. Thabiso then said, “I will see what I can do” and hang-up the phone on me, and guess what, my beds when never delivered. On Tuesday the 24th September 2019, I went to the store and it was closed, I then went to their other branch in Kempton Park town to demand my money back. The Branch Manager there called Thabiso who said if I want my money I should come back the following day. I then went to House & Home at Festival Mall, bought the same beds and they were delivered the same day, on a holiday. I went back to Bradlows on Wednesday the 25th September 2019 to claim back my money, I found Thabiso with the same attitude and he never even spoke to me, he asked one other lady to assist me. I gave her my ID copy and a copy of my bank statement, she said my money will be paid in 72 hours, till now my money has not been refunded. I did not even receive any proof that I have claimed my money and nobody has called me on the progress or non-progress of my refund. The customer service at Bradlows Festival Mall in Kempton Park is pathetic and that Branch Manager called Thabiso is just full of himself and act as if he owns that shop.
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1 Star
2 (100%)