JG
Jarod G
Active since Oct 2019
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Urgent Assistance
Good day Openserve My you kindly assist please. We are with Web Africa. From Sunday our line has been cancelled. From Sunday we have contacted Web Africa regarding to reconnect the wifi and they are not assist at all. They say we are active on their end and cancelled on Openserve. Can you kindly assist me please. We are going in circles with Web Africa's pathetic service. see below email. Nobody wants to help reconnect. gary@sagatronic.co.za , Tel 081-780-0331....I live at unit 31 La Digue , 67 Dale Lace Ave , Randparkridge 2156 Good day Gary, Thank you for reaching out to us, and I sincerely apologies for the lack of response you�ve received via email and WhatsApp. I completely understand how urgent this matter is, especially given that your service was cut off after arrangements were made for cancellation only at the end of March. Please allow me to assist you promptly. After investigating this query, I can confirm: ✔ Your service is active on Web africa�s side There is no suspension or cancellation app**** on our end that would have caused your service to be disconnected. ✔ Issue lies with Openserve's network activation Although the service is active on our system, it is not active on Openserve's side. This means the fiber operator has not released or activated the service correctly. ✔ Escalation already sent to Openserve Our Provisioning Team has escalated this matter directly to Openserve to correct the activation and restore your service. At this stage, we are awaiting their feedback, and we will update you as soon as they respond. I acknowledge the urgency You depend on your connection during specific working hours, and it is completely understandable that the disconnection has caused frustration � especially after confirming the moving-home arrangements with our team. Your case has now been flagged as urgent Kind regards Haakeem Cancellations & HRC Specialist Webafrica [08:41, 13/03/2026] Gary: I never cancelled [08:41, 13/03/2026] Webafrica: Mandisi M.: Please know the provisioning team assist with reconnection and will make sure this gets sorted. [08:42, 13/03/2026] Gary: Its been a week now pleeeeease [08:42, 13/03/2026] Webafrica: Mandisi M.: We know, but that is what Opnserve did, so we need to rectify that. [08:42, 13/03/2026] Gary: So please do it [08:42, 13/03/2026] Gary: I cannot do this chat story every day [08:44, 13/03/2026] Gary: If it doesnt get sorted very soon , I will need to make other arrangements , I have been very happy with the service but nobody seems to care whats going on ....I need it sorted [08:48, 13/03/2026] Webafrica: Mandisi M.: transferring you not to them [08:49, 13/03/2026] Webafrica: You are being transferred to an agent, please wait while I connect you...
0 replies
1 month ago
Bad Service
For no reason Web Africa has disconnected our service on the incorrect date. Trying to get hold of someone is a nightmare. Nobody responds apart from a computerized no service. No one has any interest in our query at all. This has now gone way too far. We need our service to be reactivated urgently. Nobody wants to even call us. The WhatsApp chat is useless and responds after15 hours. We need this sorted urgently. I am going to take this further as we are sick on chatting to people on WhatsApp and getting no response. The WhatsApp chat helps no one. We are chatting to people from Sunday morning with no help whatso ever and its affecting our business. I want this connected immediately as this is not the type of service we are paying for. I asked to speak to the CEO or management and no one seems to get this. Trust me when i say I am not stopping here as this is the worst service ever rendered. I want a phone call urgently and want this resolved urgently
1696 replies
1 month ago
Pathetic Service
Good day For now reason Mweb Africa has disconnected our service on the incorrect date. Trying to get hold of someone is a nightmare. Nobody responds apart from a computerized no service. No one has any interest in our query at all. This has now gone way too far. We need our service to be reactivated urgently. Nobody wants to even call us. The whatsapp chat is useless and responds after15 hours. We need this sorted urgently.
159 replies
79 months ago
Cancellation
Good Day Please can you provide me the contact number for the cancellations department. KP2367294 No sense of loyalty - empathy or concern towards your customers - hence cancellation. Regards Jarod
105 replies
80 months ago
Unhappy Customer
I am utterly disgusted with the service that I have received from KP.No compassion for there customers.No bending over backwards for there customers as well in order to provide the best service possible. No feedback from the upper level after I have escalated my problems on numerous emails. Actually they don’t even deserve a one star.
210 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)