SN
Sithee N
Active since Oct 2019
3
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0
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Reviews
3 reviews71 months ago
Poor service claim no: 20/046622
This is the most frustrating company to deal with. Your plumbers were out there on Thursday did absolutely nothing. They even still left the tap open in the geyser and I had to get someone on Saturday to go into the roof and close this as water was seeping through the slab. I was promised by one of your claims consultant on Friday that there were going to send another plumber out to date no one has come out. I logged it on your website the complaint on Saturday and still your office has not contacted me. From Thursday we go no hot water and you guys are sending me from puller to post to repeat my self to every agent in you call center and still no help but false promises. It is an ongoing problem from the time you replaced this geyser with a new geyser. I think this was in 2015 to be corrected but I am sure on your system you can see when you replaced this geyser. From then every time the geyser stops working I kept on being told that it is the thermostat, element and pressure valve. I’ve changed these items at least 9 times. In January 2020 I had all the above replaced again. Then in February 2020 the same issue again. I had the element and thermostat replaced a week later it was not working again. The plumbers advised that I contact the insurance and request the geyser to be re placed as it is problem the installation or the geyser it could be a faulty geyser that is why it is doing this. I have sent the request and quote to the insurance and they sent out their plumbers who looked at the geyser and advised that I get my plumbers back to change the element as this was the problem. How does one geyser go through so many elements if the geyser is not the cause of it….????? I none the less did this 2 weeks after and this was in March and again the same problem. When your plumber in March was there he said that the geyser element which he replaced. I explained to him and told him how many times I have replaced this element. I told him what the plumbers said that it was possible the geyser that is a problem. Your own plumber agreed it could be the geyser that is causing this. He himself said the geyser is under warrantee till September and he will get the insurance to replace this. But again no feedback from the insurance. Again 4 weeks later same problem this was no in April. Called insurance again and yet again he said it is the element. We checked the electrician we replaced all new Elements etc and still this problem persist. On the 12 June we called to advise that there geyser might be burst as there was water coming from the slab. Plumber came out said again it is the element. This plumber never even closed the tap for the geyser. We called the insurance again on the same day spoke to an agent there and she promised she was going to send another plumber out. To date no one has come out. I logged a complaint on your website Saturday as your office was closed and no one addressed this to date as well. I called several times on Monday the 15 June 2020 before finally getting hold of a consultant that put me through to a manager who promised he will get a plumber out there and that he will look into the matter and get back to me. Today is Wednesday the 17 June and still no plumber and no manager has called me. It is a week and still no hot water. The lights where the water was leaking through the slap is not working as everything you put it on it sparks. So now we need an electrician and a plumber at our home and we are not getting any assistance from our insurance. Promises are made just to get you off the phone and then once you gone they forget about their customers. It has been one of the coldest few days in our area and we have no hot water and an insurance company that does not care at all. Please can someone help.
210 replies
79 months ago
S Naidoo
Ordered food here the weekend and it was awesome. Best curry I had in a long time. The flavors where amazing not to mention the friendly service. Thank you for a great meal will surely use your services again when I am in the area.
0 replies
79 months ago
Worst Mobil Company Ever
This has been by far the worst service I have received from any company to date. I took out my contract with them early last year and from the time I got this phone it never worked. it kept on going in for repairs. On the last time it went in they technician advised that this phone fell that it why it is not working. This phone has no physical damagers and still looks new. What happens with the phone is that it will switch on and only work if you lucky for an hour the most. it will then freeze and you would need to take out the battery whait a while and then reboot. When you reboot it gives you some Chinese writing and you need to reboot again. I got never has the luxury of ever using this phone as it never worked properly from the onset. so I decided to call in and get this contract canceled as it is not worth it. I called in today and went throug the verification question with the first agent who then said she was transferring me to the cancelation department for them to sort this out. the 2nd consultant then again makes me go through bthe verification question and then tells me in order for me to cancel this I need to sent an email to support@mrpmoble.com and an agent will get back to me to cancel this account. I get a call back later from the same agent that requested me to send the email to cancel this. When I asked whay could she not do this when I called and she made me send this email she said she was off line that is why she asked me to send the email. Then why then waist my time with the verification quoestion if you were off line. No problem so I have 4 months left on this contract so it will be like R500 odd rand to still pay. Now due to the fact that I want to cancel they want to charge me an additional R1000 odd rand. When asked for the agent to put this in writting to me as I don't see how this is fair practice as you are now compelling a consumer to stay with you. I was then told they cannot put this in writing to me. I then asked to be put through to a manager which I was then put through she too said they cannot put this in writing for me. This begs the question as to WHY what do you have to hide. So I request the call. she then said no I need to call the customer service department to get this. She would not even offer to transver you there mind you. So I ask for her senior and she says they not available so I asked to be put to the CEO office she said they not available. Mind you this was said without even try to see if anyone was avaliable. I want to have in writing from MRPMoble what was said to me by their consultants and I want a recording of all my calls to them. I will take this matter up further as I am sure even their CEO if he takes the time to investigate my history with them will see there was never proper service from his staff and I do not feel the bully technique used to force a customer to stay with then is legal. Will never advise anyone to ever use this company. from upper management to the staff all do not have a clue how to service a customer....
105 replies
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5 Star
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1 Star
2 (66.66666666666667%)