AS
Angus S
Active since Mar 2009
50
Reviews
0
Industries
Reviews
50 reviews2 months ago
Vuma Fibre down many days with no messages to keep informed
Service completely down for two days so far and counting. No messages being sent out to keep clients informed. A lot of people work from home...what are we to do?
0 replies
3 months ago
Michelle Smit Clear Vision glasses is a ****
The business "Michelle Smit Clear Vision glasses" are ****mers. 1. The product takes an excessive amount of time to be delivered. 2. The glasses are of plastic and very inferior quality. 3. The product does not do anything that it is advertised to do. 4. After requesting a refund, "Michelle" plays for time by asking you to do certain things and try certain things that take days-but the product still does not work. 5. She then asks you to take video of the product in and out of the sun to show that it does not work. 6. She keeps playing for time and upon requesting a refund she offers a "20% discount of future purchases" from her JUNK-STORE...but no refund. She is an ********* ****mer who does not adhere to her own advertised policy of "30 day money back guarantee." BE WARNED!
0 replies
5 months ago
FNB...the Offline bank!
I have tried multiple times on the mobile app and online to reactivate my "money maximiser" account. I just get an error every time. Why have a "reactivate account" button there for an account that is on my banking profile, if it does not work?
71 replies
6 months ago
FNB cant get my address & email address correct on my documents.
I moved home a few years ago and changed my home address and e-mail address soon after. The problem is that FNB continues to send me statements that have my old address and old e-mail address on, which causes problems when I have to hand in certified bank statements with incorrect details on.
53 replies
9 months ago
King was very patient with me when reconfiguring my router, and he got me up on a new static IP setup
King was very patient with me when reconfiguring my router, and he got me up on a new static IP setup. I am very happy! The ref is 1055458
53 replies
16 months ago
Home-Connect as an ISP are fast asleep and useless.
Since joining Home-Connect ISP, I have to date not received a single "pro-active" call, sms, email or WhatsApp. Every time my service goes down, I have to log calls and sometimes log multiple calls before someone in "The Home Connect NOC" - If such a operations centre even exists, My latest issue I was down for 3 days, and I work from home (or tried to). The patter is as follows: 1. My service goes down completely. 2. I use my backup ****le to log a call with Home-Connect. 3. Home-Connect wake up from their slumber a day, or two, or sometimes even three, after the matter and phone me and ask a STUPID question! "Is your service still down sir." If their technician just did a quick check BEFORE phoning me he could answer his own question! 4. Most calls I log I get a mail days after my service was restored asking the stupid question. (are you up again?) 5. I have been with at least 6 ISP's over the years and Home-Connect are truly fast asleep. They can never tell you something you don't already know. The MOST frustrating ISP by far.
56 replies
16 months ago
Vumatel technician disconnects me to connect my neighbour up to fiber.
A vumatel technician came to work on my neighbours internet link to connect him up yesterday and he promptly cut my fiber! I went and spoke to him and he promised to fix my link immediately. Next thing he disappeared and 1.5 days later I remain without connectivity! I work from home so this is a massive issue! My ISP has followed up 3 times with Vumatel and escalated it with no success. **** customer service by your mobile team Vumatel!
280 replies
22 months ago
Vumatel accepts shocking workmanship
I recently had a broken fiber at my home. Upon closer inspection, it turns out that We live in a panhandle so the fiber run is quite long and was run from the street box, along the top of my 8 foot wall to the house. The fiber was completely exposed to the elements and not put in trunking of any kind. Vumatel installers cut the fiber too short when they installed our fiber 3 years ago as was apparent with this fault that upon following the fiber route, it was run so tight so tight and direct, it was like a guitar string. When speaking to the Vumatel supervisor in the call centre after the repair was effected, she said I accepted the installation at the time and that it was not their problem. Hearing all the facts, and listening to their "its not our problem" response (which is recorded I would imagine), I have made a mental note not to do business with Vumatel again and I will advise others along the same lines. Shocking workmanship is perfectly acceptable to Vumatel.
106 replies
23 months ago
Home-Connect= ZERO CUSTOMER SERVICE
Since joining Home-Connect ISP a few years ago, I have to date not received a single, that's right...NOT A SINGLE WhatsApp or SMS when there is a general outage in my area. I have to load airtime/data on my cell from a cellular company to look on other WhatsApp groups to find out if it is just me or if the issue is affecting everyone in my area. Pretty pathetic "customer service!"
106 replies
27 months ago
From our sales guy M...
From our sales guy Matthew, who made me aware of things I had not thought of, to the installs team of Justin and Lucas...a great team, a superior product, and a great job done. A ***mcurity gate company that has digitized the quoting and billing process better than online companies. Smooth and efficient process. Thank you!
58 replies
Review Distribution
5 Star
6 (12%)
4 Star
1 (2%)
3 Star
0 (0%)
2 Star
20 (40%)
1 Star
23 (46%)