CP
Candis P
Active since Oct 2019
6
Reviews
0
Industries
Reviews
6 reviews16 months ago
Online food order paid for no delivery of food.
The reason why I'm putting my complaint now is because I had been giving them time for a response, which to date haven't heard from these bunch of ******. On the 13/12/24 I did a online order to their Starwood brunch in Phoenix. Order was accepted by the store and payment was done online as usual. Time of order and payment was at 19:06 I waited and waited, carried on with my duties at home not realizing the time and no delivery of food. I hadn't done my groceries yet so I had been ordering Alot of takeaways that week. I go on the app to call the store. Only to realize the store closes at 21:00 and the store was closed. My question is what happened to my families supper that had been paid for. I emailed customer service regarding my order. The only response to my email was ticket number 25670 is now closed. No feedback whatsoever,no investigation done either. How many other customers who do online orders do this establishment robs. I will never support Pedro's ever again,nor will any of my friends or family.
112 replies
59 months ago
I layed a complaint recently on Hello Peter with the incompetent staff that works at the call center
I layed a complaint recently on Hello Peter with the incompetent staff that works at the call center. On the 27/05/2021, I in error transferred my salary via the FNB app into a non active credit card account. Till today I had not received any feedback or refund of that money. Leaving me in such a rutt financially. Non of my accounts had been paid. Couldn't even buy my family groceries or any of our essentials for this month. All I want is for them to reverse my money back into my account. FNB certainly don't appreciate long serving customers, I have been banking with this Bank for over 13 years. No one seems to want to help. I'm so frustrated, I just don't know what else to do.
53 replies
59 months ago
FNB.... Beyond incompetent stuff!!!!
The worst Bank with absolutely incompetent staff. I'm at my witts end!!!! On the 27/05 /2021 I was transferring my salary from my savings account via my FNB app into my Cheque account. In error I transferred my entire salary into my credit card account which is no longer active and now with the legal department. I only started my job in April. Arrangements have been made with Hammond Pole so I can pay off my credit card. I contacted my banker via the app to explain my error and for me to get a refund. I was told to contact Hammond Pole because they are now dealing with the account. Hammond Pole send an email to Creditcardlegalcollections@fnb.co.za for refund back into my account and too date no one responded. When I enquired with Hammond they told me the money is reflecting in that credit card and FNB needs to refund. I then contacted the FNB debt review department who told me the account is not with them I need to contact the credit legal department. So I contacted them, the person by the name of Mpho not sure if that's her name told me to drop the call, give her my cell number and she'll contact me on the next 10mins.....Never received a call. Called again, the credit legal department, who ever answered the phone told me I must contact the debt review department. The debt review person tells me this is the credit legal department issue, I need to advise them I transferred my salary in error they need to refund me, when I told him what the person told me, He was more shocked. I need to pay my babies medical aid, my vehicle and my rent.... This is what this **** bank is doing to its customers. Making them stressed and miserable. I will never want to be associated with such a incompetent company that cannot help its long serving customers. I will be visiting this branch today. If nothing can be done I will be putting this in the papers, and I will be closing my Banking account today....!
53 replies
69 months ago
FNB..... About to loose yet another long service customer
Absaloutly frustrated with this Bank. On the 27to do a debit order reversal and to block off that debit order frtom going threw in future. I'm a health care worker and with this epidemic we facing for me to take that day off was nearly impossible. Hence my reason to blocking future debit orders from that company. The consultant was helpful and of cause to block and reverse, comes with a charge which I gladly excepted so I don't make anymore trips to the bank. Obviously this was followed up with on their side, be July the debit order went off again. I emailed and called Numerous times which is a waste of time and money because the service is suspended via the FNB app, they refuse to help you over the telephone. Eventually when I did get threw to a agent, the call is dropped down while I'm explaining my situation. I want this corrected. I paid for a service.... For absolutely nothing. I'm really frustrated!!!!!
53 replies
79 months ago
Need A Car Bunch of scammers
My husband had desperately needed a vehicle for his new Job and we sort to Need a Car for a vehicle on a rent to own contract which I qualified for after sending all of the required documents requested from Need A Car. Because of our resperation I we did a R5000 deposit and emailed Installmentpayment754@gmail.com proof of payment to the sales man by the name of Christopher. We were assured that delivery of the vehicle is free and it will be delivered the very next day which was a Saturday. On delivery of vehicle the remaining of the deposit be deposited into the Need A Car's account. Which we agreed to. Apparently the R5000 which we paid was for the paper work and to release vehicle from show room. This sales man Christopher is the biggest con artist and lair I have ever had to deal with Christopher 0836088752 When we hadn't received the vehicle that Saturday, Monday morning I received a sms from Need A Car stating pending delivery I should contact customer on 0610712642, which I did. A guy by the name of Andre spoke to me and asked for me to deposit the remaining of the R10 000 so delivery can proceed. I was very confused as this wasn't the agreement from the sales guy who lied and told me vehicle is on its way. I refused to pay these bunch of criminals anymore money. I then requested a cancelation on the deal and asked for a refund. Which I was told by Christopher it's take about a week. It's now 2 months and I haven't received a cent. This company need to be brought to task, and I hope no one else falls victim to this sort of criminals. Because of our desperation for a vehicle I paid the R5000 so my husband can have a vehicle for his new Job.
0 replies
79 months ago
Bonitas medical aid
I am so disgusted with this medical aid and regret joining. I have been with Fedhealth for many years and never had a problem. Had it not been my company changing medical aids I would gladly continue with Fedhealth. I'm extremely frustrated because I just opened my email and came across a horrible letter from your company stating that if my debt of R264. 59 is not paid up my medical aid with you guys will be suspended. Seriously!!!!! I pay thousands of Rands monthly and is this the way you treat your clients with such horrible emails,for such a ridiculous amount. What I cannot understand is, why haven't I been contacted! This is the 1st email I have received. 16/10/2019 @06:30pm. I have a baby who is a dependent on this medical aid, if a emergency had to arise and my medical aid is suspended, I would gladly take you guys to task. You will definitely be hearing from me, telephonically. I will want proof of me being notified with regards to my so called Debit of R264. 59. Stop playing with peoples lives. My medical aid is always paid on time each and every month. This is very frustrating to come home after a hard days work and having to read disgusting emails like the one you people have sent me. I did call them this morning, according to the agent it was a patients portion co payment in January, which I didn't know of until receiving this disgusting email. When questioned as to why hadn't I been informed sooner, I was told these documents are only pulled out over this part of the year. Bonitas is the worst medical aid by far. There's no banking details whatsoever to even pay this amount.
315 replies
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6 (100%)