KD
Katrin D
Active since Oct 2019
2
Reviews
0
Industries
Reviews
2 reviews36 months ago
Please do your research
My husband and I intervened a sales pitch in his parents living room and ruined the sales reps day by asking too many questions about the product, price and payment plan after they had spent close to 1.5 hours on a sales pitch and only required one more signature to seal the deal. Once we finally managed to cancel the deal, my husband asked them for the forms that were filled out by our family members, as they contained personal information. For R15 000, EPS basically sells titanium plates and geyser timers to make your geyser more effective and thereby cut electricity costs. Sounds great, however, when we reviewed the confiscated forms later, we were shocked to find a Nedbank Unsecure Personal Loan document, a CTI Credit Life Plan and a C T international finance document. Why is a EPS sales rep making you sign a Life plan for a Titanium plate that will be installed in your geyser to save electricity??? Before you sign any document that EPS lays infront of you, do some researcher on your own. Their website does not provide any information. All the reviews on Google are a copy paste version of "Hi my name is X And I live in X. I have been using ESP for X amount of years and have saved X amount of money. I urge everyone to join ESP family, thanks to our sales rep X for contacting me." A company cannot possibly make the public believe that 300+ people will leave the same review, with slightly altered information, if they are not **** profiles or incentivized to do so? All the reviews use 100% pyramid scheme language. If EPS would like to comment, I would like to use this platform for them to convince me that the company is not a **** and that the sales agents are not con artists, by providing factual and accurate information on what the product is, how it works, a break down of payment plan and an explanation as to why a Life Plan policy was part of the documentation that needed to be signed. I look forward to hearing from you.
0 replies
37 months ago
No consent given, increased premiums, delayed cancellation
I was contacted by MFC with information regarding a new policy and I did not give my consent to take out the policy. Next thing I know my monthly premium has increased by R655,00. I have not received any documentation from MFC either and so I have no idea who is taking my money and what I am getting for it. I contacted MFC to cancel the policy last month. I then see this morning that another increased debit order has been deducted from my account. I then contacted MFC again this morning to investigate and I have needed to log another cancellation. The lady at MFC mentioned that the cancellation takes up to 21 working days. I am unfortunately not feeling very confident that your company will cancel the policy in time, before the next debit order, as this is my second attempt at cancellation and refund inquiry. I am quite shocked that MFC has shared my banking details with the insurance company who holds the policy. I understand that you are all connected, but I NEVER gave the company consent and I NEVER gave them my banking details. I trust MFC to keep my personal information safe and I am double protected with the POPIA act, yet I am R1310,00 short and my trust in MFC has been broken. Please could you send me an email with written confirmation of the cancelled policy and written confirmation of the full refund back into my FNB account. Please attend to this matter urgently. This is a huge violation of the POPIA act as you have shared my personal details with external companies.
0 replies
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