NM
Nkhavi M
Active since Nov 2019
4
Reviews
0
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Reviews
4 reviews9 months ago
Horrible service from Pick n Pay Asap
On Monday, 30 June, I placed an order on the new Pick n Pay ASAP app and made a payment of R142—the full amount for my order. Immediately after the payment, I received a pop-up message stating that a partial payment had been made and that I should request an immediate refund. I followed the instruction and submitted a refund request, but I have still not been refunded. I contacted Pick n Pay customer service, and a call centre agent advised me to contact Capitec Bank, as the transaction appeared as “pending” on my banking app. I then called Capitec, and they informed me that I needed to obtain an authorization letter from Pick n Pay in order for the reversal to proceed. When I called Pick n Pay again to request this letter, I was told they no longer issue authorization letters and that I must wait 3–5 working days for the refund to be processed through the bank. As of today, I still haven’t received my refund. It is unacceptable that the error originated from their app, yet they refuse to provide the necessary documentation to resolve the issue quickly. This experience has been extremely frustrating, and I will not be using the Pick n Pay ASAP app again.
1 reply
30 months ago
Capitec ruined my credit report.
Hi @hello peter I have had a credit facility with capitec. Couldn’t pay them so they sold my acc to dmc. To my surprise the accounts sold to dmc were listed on my credit report by dmc but one account still appears in my credit report as Capitec with an outstanding balance of R69, I’ve tried to contact Capitec and was advised to make payments to the acc number that appears on the credit facility. I tried to make payments to the acc number which appears to be closed. I contacted them again and a guy told me I won’t be able to make payments as the acc has already been sold to dmc..my question is why does the account still appears as Capitec while the other accounts sold to dmc were closed. This issue is affecting my credit score and would like to have Capitec remove it from my credit score or make a way in which i can make the R69 payment and have is closed or removed from my credit rept
131 replies
30 months ago
Dmc stop this madness
Good day @hello peter. I have an issue with dmc on debts that has prescribed, but they continue to harass me with emails that has debit order forms. I have contacted dmc with regards to accounts they claim to have bought from Capitec. I explained to them that the debts has expired and that its ******* for them to continue to harass me with emails. I received an email from one of their staff members by the name of Mziwamadoda saying that the prescription was interrupted in September on 2021 of which i made a payment of R500 which i never made, i have requested them to provide me with the method of payment i used to make payments but still haven’t been answered. If they claim that i have made payments, why does the payment history still shows that my last payment was in 2020, aren’t they supposed to update that i made payments? Also i made enquiries on all the accounts they have listed me on but only one account was attended to.
0 replies
78 months ago
Horrible service..DO NOT BUY FROM THESE SCAMMERS
Hello.. on the 25th of October I transferred R1050 to Luxury Hair Couture for a bob and a pixie cut special.. I was told the delivery will take 2days.. to this very day I haven't received my hair, they ignore my texts and every time I call I'm told we will send your hair today, tomorrow. they can keep their hair I want my money.. please assist me
0 replies
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4 (100%)