SI
Stacy-Claire Ismail
Active since Nov 2019
2
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2 reviews14 months ago
Stay away from RMC (Managed by Africa Health Care)
If you'd like to experience how a Private hospital would be like if run by Government then give this hospital a shot. Before COVID we had no issues with RMC, the emergency centre was excellent. However during and after COVID it's been a different experience. I wont detail my COVID stay as it was a stressful experience for everyone, but my most recent stay has ensured we won't ever go back. I was rushed to the emergency centre at the end of January for extreme stomach cramps and vomiting. Firstly, there is no "emergency" in their emergency ward. I sat for ages in the waiting room, eventually having to find a side room to vomit into a bin, while the receptionist, very unhurriedly, admitted me. A sour looking woman who moved slower than a sloth in mud. When I was finally admitted into "emergency" I was greeted with all the nurses and the doctor sitting around in the nurse's station talking, with maybe two working. I was put into a side room where I waited so long, I actually walked out again to the nurse's station, to ask if someone would see me (I was weak and shaking from the pain and vomiting). They all just looked at me and I was told a nurse would be by "soon". The nurse who eventually came, had the attitude of someone who clearly didn't want to be there. Only after a second nurse arrived did I finally get some help. I was admitted to the ward, where I had to wait for them to swop out a bed as the one assigned to me wasn't working. I stayed two nights with no bedding changes. I actually watched as the nurse changed the bedding of the two other ladies in my ward, but walked right past me. I'm still not sure why this particular nurse took an instant dislike to me, if it was the colour of my skin (I was the only white lady in the ward) or that I'm a Christian with a Moslem surname. The other ladies were both admitted a few hours before I was. I had to ask for water before any was brought to me. The nursing staff who actually attended to me, and the doctor in the ward were the only saving grace, as I did get good service from them. However, since being home we've had three hospital bills charged to our medical aid savings instead of as a hospital admission, even though we had an authorisation number from the medical aid. This has since caused more stress on our side to get it sorted. We will not be back, and judging from the half empty ward, a lot of others won't be either.
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78 months ago
Event that could have turned deadly!
My child was almost crushed in a stampede at the gate after we waited almost 3 hours in the queue. The tickets were grossly oversold. Way too many people there and no management of the queues. People were cutting into queues and there was not enough security to control them all.
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