BC
Brie C
Active since Dec 2019
3
Reviews
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Reviews
3 reviews2 months ago
⚠️ Public Warning ⚠️
We are extremely disappointed with the terrible (for lack of better word) service provided by Waterproofing and Roofing Masters Pty Ltd. All positive reviews are questionable, as our experience could not have been more different. We chose them based on their supposedly strong reputation and quick response for a quote. After making payment on 9 October 2025, Graham McMaster went completely silent. Every message was ignored or redirected to Trevor. Occasionally, someone shows up for an hour, then spends the rest of the time resting on the roof. Their work processes are completely disorganised. Almost half of the quoted work has not been done, and there has been no supervision of the crew, despite our explicit request for oversight. This behaviour is dishonest, *************, and completely unacceptable. Eventually the job on the exterior roof got “done”, we had to stop since it was during December holidays and we had things planned. We were so disappointed in the services we wanted to cancel the interior and rather go with a better company, however, Graham personally said he already bought the materials and could not return it, so we decided to trust him again. But to make matters worse, Graham committed to starting interior work (ceilings and cornices) on 6 January 2026. Since that date, he has been a complete no-show, and calls and messages remain unanswered and our money is gone. As of 29 January, there has still been no contact. We are in the process of pursuing legal action to recover our money. We are sharing this to warn others: please proceed with extreme caution before engaging this company.
0 replies
3 months ago
************* | TERRIBLE COMMUNICATION
We are extremely disappointed with the terrible (for lack of better word) service provided by this company. All positive reviews are questionable, as our experience could not have been more different. We chose them based on their supposedly strong reputation and quick response for a quote. After making payment on 9 October 2025, Graham went completely silent. Every message was ignored or redirected to Trevor. Occasionally, someone shows up for an hour, then spends the rest of the time resting on the roof. Their work processes are completely disorganised. Almost half of the quoted work has not been done, and there has been no supervision of the crew, despite our explicit request for oversight. This behaviour is dishonest, *************, and completely unacceptable. Eventually the job on the roof got “done”, we had to stop since it was during December holidays and we had things planned. But to make matters worse, Graham was supposed to start work on the inside of the house (ceiling and cornices) on 6 January 2026. Since that day, he has been a no-show, and calls are not being answered. Despite our hesitation after the delays and issues with the exterior, he insisted he had already purchased the materials, something we now strongly suspect was false. We will be pursuing legal action to recover our money. We strongly caution anyone considering this company.
112 replies
77 months ago
WORST service in history!
If I could rate lower than 1 star I would. WORST service in the history of ever! First bought a Ford Kuga which I later realised they lied about regarding its fuel consumption then I traded it in for a Renault Kadjar - lost a lot of money on the deal but at least the car didn't consume all my money with every minute I drove. I took the Kadjar to Renault to fix a rattling noise only to find that the car has been in a terrible accident and that the warranty they sold it with is non-existant. I then took the car back to Ford and told them to fix it. They took the car to a panel beater that wasn't even Renault approved. After I got the car back, I went on a Joburg trip and everything came loose and I realised they only tried to glue their mistakes back together. I put up a fight to get all my money back but they only wanted to settle for about R60 000, which doesn't even cover have of the money spent on the two cars. I'm beyond disappointed with the service I received and will not recommend any type of business with this business ever! They're dishonest and unlawful!
0 replies
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1 Star
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